Verizon

Be careful. Despite there being some very friendly and helpful employees at this store, some tend to mislead you into upgrading your phone. Both my neighbor and myself were talked into upgrading our phones and were told that our monthly bills will stay the same or only go up by a small amount. That is not the case. Both of our bills went through the roof and we are now stuck in a contract. Do not sign anything before you read it. It is more about getting the sale than keeping the customer

Went to this store and the employees have no clue what they are doing. Went back 3 time finally went to another store and was helped. Don’t use this store, (all do to bad management.

This is my first time ever writing a review, but I hated it here. They gossip a lot about costumers after they leave, and they don’t take time to really care. This is the worst place I have ever been too. Horrible service, horrible people. I’d rather drive to California and go to Verizon there than ever come here. I left so angry and didn’t even get a phone. Horrible environment.

I received the best service by solution specialist Faby. She is extremely patient and helpful. I highly recommend a visit to this location.

Do you LOVE sitting around and waiting for extended periods of time just to get simple service done? Well then this is the store for you! Matthew the manager could careless about answering questions or being remotely competent. Just getting a new iphone activated took one employee over an hour to accomplish. Do yourself a huge favor and go to a different location!

Thank you Michelle!
After having fairly significant trouble and terrible customer service at the Cornerstar Store, I thought I would call the Southlands store to see if they could help me out.
Michelle answered the phone and walked me through every step and variable I might have to take in order to get my brand-​new manufacturer defected phone replaced.
I felt understood, helped and listened to. I did not even have to plead my case to her. She was right there with me.
She was extremely helpful and her customer service spoke very highly of her and her store. I know it’s all apart of corporate but I will begin and continue to drive out to the Southlands Store for all of my wireless needs and give them my business.
Cornerstar almost lost Verizon a customer but you guys at Southlands won me back!
Customer Service is not necessarily about knowing the answer right away. It’s about working through a problem and finding the answer.
Great job again Michelle!

So… Have had ridiculous issues with my iPhone 5. Major props & Mad appreciation to Patrick & manager Brandon for helping me out & fixing my issue!!! WENT WAY ABOVE AND BEYOND!!!

Hi,
This is a compliment for Jessica.
Russ & I came in today, Saturday, & were greeted by Jessica. She was very sweet & helped us out by getting me insurance for my phone, which was broken.
I am soooooo glad you have an employee like Jessica. She listens & explains things to people who do not necessarily understand the way phones work.
I will always ask for her with any help I ay need in the future.
She was not pushy, however she brought out a few accessories & even though Russ & I declined, we both appreciated her asking.
Thank you for all your help Jessica… we really appreciate you!!!
Jenn & Russ

I was a VERIZON WIRELESS customer (owning 3 phone lines) for over 10 years. Had 6 Blackberries that did NOT work correctly in ONE year. TONS of trouble with phones, contracts, customer service… but we kept hanging on.
HOWEVER, contacted manager day I was hurt in their store at Southlands, 12÷19÷13. Customer Service told me to submit claim to their insurance co. Video taken in store that day clearly showed me getting hurt there. I submitted medical bills immediately. After several months, told claim was denied! I appealed after going to Verizon Corporate, and another claim adjuster was to review it and get back to me. Now JULY 2014, NO return calls, no correspondence, no contact, told DON’T CALL store I was hurt in again! Considering legal action — don’t know what else to do. They OWE ME $ 200!!!
DON’T GO TO THEIR STORES, because YOU MIGHT GET HURT and YOU are NOT COVERED by THEIR INSURANCE!!!
DANGEROUS to be in their stores! STAY AWAY!
DOES ANYONE AT VERIZON CARE? Answer: NO!
10÷24÷14 Cancelled all phones with Verizon during summer and paid early termination fee of $ 122! Now am a HAPPY CUSTOMER OF CONSUMER CELLULAR for about ¹⁄₃ THE COST OF VERIZON every month!

I have been to this store a couple of times and each time I am met with HORRIBLE customer service. I basically walked in because my phone has been acting up since the upgrade they did to it (SG3), internet doesn’t always work now and Java is not recognized on it now. I never had these issues before Verizon decided to upgrade a perfectly fine system then jack things up. The guy checking in people told me «we’re not technical experts» just reset it. Of course I hate that option because it wipes out everything and is a pain to move over, but he told me what do you want me to do. He said we can put it on a SD card. Surprise surprise that is the one thing that has never worked on my phone. I bought a SD card that was recognized for about 2 weeks then stopped working and the phone will not recognize it. He of course tried to blame it on where I bought, which I said was false because it works on other phones. I basically left feeling pissed and with a phone that still does not worked, and the fact that I pay so much for it really makes me angry. They suck, and if Verizon wants to keep this customer and others they really should teach their employees about customer service.

AVOID THIS VERIZON STORE! they are chalked full of misinformation, they (even the manager) is argumentative, the associate we worked with on Saturday 10−12−13 consistently rolled her eyes as we asked questions or when my husband and I spoke to each other. the charges were not explained, just given to us as a total, when we asked what the charges were the associate was extremely put out to have to explain it to us. When we asked about the «upgrade» charge (as we have never paid one before) we were told by the associate (after I asked) that this was a charge hoping to push customer to the Verizon edge program — which is a rip off all by itself. when the manager heard us asking questions to the associate he got involved, which only made things worse as he has severe issues in listening. we were given the «new client» speech, although we have been long term (5+ years for me and 8+ years for my husband) customers. when we tried to walk away, the manager suffered from verbal diarrhea, and we had to explain to him we were going grocery shopping before he would back off.
I called Verizon customer service Sunday morning and spoke to a woman (unfortunately I didn’t write her name down) that was one of the most helpful people! we went to the store she recommended (parker and Arapahoe) to us later that afternoon. Dan was very helpful — took care of all the changes and phone order we needed to take care. but when I asked for a district managers name and number I was told they could not give it out, but would take my information and have the district manager call me — I have yet to receive a call.
I called Verizon customer service last night and was told they «could not interfere» or give me the district managers information, but they could do a 360 feedback and I might hear from the district manager.
While my intent is not to get any fired, there is some re-​training that has to happen. my husband and I had never considered leaving Verizon before, but we are pretty damn close to starting the search for a new provider. Could Verizon be any less transparent and difficult to deal with?

I’m a new Verizon customer that usually pays my bill by calling in with my visa! I had gone into this store in August to pay my bill in person with cash Customer service was great and I was in and out! My issue now is my payment did not post on my account! I will be going in tomorrow to solve this issue hopefully everything works out for me!!!

My parents recently upgraded from phones with cranks to smart phones and have had a lot of questions. The newer droids operate a bit differently than my older droid incredible 2 so, we went in to the shop together and got help from Ellen who really took her time and taught my parents all sorts of stuff about their phones. She was extremely helpful!

What can you say? While Verizon Wireless offers great service, especially if you travel a lot, it is still extremely expensive. I have been a customer since 2007. It is common knowledge though that Verizon Wireless is very unaccommodating. Basically I was told to move to another carrier if I did not like it. I guess I will be moving my 5 phones and the new phones for my business to another carrier.

Worst store EVER. I went in because my replacement cell phone’s down button quit working. I had only had the phone a week. I went in and showed the employee how the button had to be pushed REALLY hard to work. The kid that helped me said «Oh I can fix it.» He took my phone in back and popped the key off and back on. Then he came back out, handed it to me and said «Its fixed.» I tried it out and it worked the exact same as before. Only now there was a big dent where he has shoved in a screwdriver to pop the key off!
He said «Look it works fine. I could show it to my manager and she would say the phone is fine.» I showed him how I was pushing the button down and nothing was happening, and said «That is working fine to you??» To which the kid said «Well how often do you sit there scrolling through your contacts?» (which is completely admitting the button wasnt working properly). It was obviously not working right, and him saying «I can fix it» when I walked in would signal to most people that something is indeed wrong. Since I was on my lunch break I just left.
I called the manager from my work because I was just so angry. She said the usual «I’m so sorry», etc. Then she put me on hold to talk to the kid that «helped» me. She got back on the phone and said «Well I just talked to (whatever his name was) and he said your phone works fine.» Are you kidding me? If it worked fine I would have eaten on my lunch break instead of going to your store!
I went to the store on Mississippi the next morning and they immediately replaced it for me (because it obviously didnt work right).
Moral of the story, if you want to deal with rude teenage a** holes and incompetent managers, this is the store for you. I have been to the Mississippi store since as well as the store on Tower and they were SO much better.