1-800-GOT-JUNK? Austin

I was disappointed with the pricing and service after the feedback I Got from friends who, had used them in other areas of the country.
I had booked them online and given them a pretty comprehensive list of all, the stuff I, needed taken away. Once they arrived and walked the property with me they said they did not know, if they could fit it all, in one trip and that the price would be close to,$ 600. I was kind of shocked. Friends had had entire houses cleaned out for less than $ 500. The day before I Had moved all, of my stuff from this house for about 850. They Said it would take them about 1.5 hours to clear out the stuff. It ended up, taking them 45 min. To clear it all out. It all fit in the truck. I feel, that the price was inflated for, what they took and that the, pricing method is not very transparent.
The website states that they sweep. up, after clearing out garages, sheds, etc. when I asked if they planned to, sweep, up, the dude said they didn’t do, that. When i pointed out that the website says it is an included service, he said they would do it. They had good attitudes but I feel, that I, was overcharged. Next time I, would look, for a local, junk company.

Yes. They are pricey, but when you figure the cost of a Uhaul ($ 20 plus $ 15 insurance plus .79/​mile) and gathering friends to move your old, broke down, heavy as hell couch and chair and 2 mattress sets, plus one bed frame in a 3 story place, it’s not gonna cost much less than these guys. Also, you would have to drive some to Goodwill and some to the dump (near Manor) who also will charge you. I will say that it’s a little daunting and stress– inducing to not get a quote over the phone, but have on mind what you can spend and see if you can work a deal. It took about an hour and the guy even took apart my bed frame which wasn’t part of the deal. He was super nice and friendly. I would recommend them. It ended up with tax and all at $ 312 plus I gave a $ 20 tip.

they showed up unprepared, were kind of lazy and real expensive

Search elsewhere for your junk haul away. Our first and only experience was enough. They quoted me a price of around $ 200 to haul off an assortment of junk/​trash that was in a big pile in our garage, and assured me it shouldn’t be over $ 250. I felt like that was steep, but we were in a bind and needed to get rid of the junk. After they had it all loaded up, he came to me and said I owed $ 350. I should have written him a check for $ 250 and told him to get lost… but, I was there alone and just tried to reason with him, but to no avail. After giving him payment, he then had the audacity to give me a coupon $ 20 off — jerk could have applied that right then to at least BEGIN to make up for his incorrect quote!
I recommend calling Rubbish Works for this kind of job.

These guys came over, sized up my junk-​junk, backed up to it and dumped it in their truck-​truck** with zero issue. When they mentioned that I had initially indicated a loveseat be hauled off too, I said sure, as long as it wouldn’t be terribly more expensive than the initial haul. The price adjustment was totally reasonable, and off they took it. $ 203 to remove a loveseat and 2 cubic yards of crap isn’t bad when you’re desperate to finish moving and clearing your house for new owners.
They called me with an accurate time frame for arrival, were super courteous, and didn’t balk when I sneakily added an item or two to the junk pile. I don’t know if I got lucky with my junk-​junk**; in retrospect I’m like what-​what**, and wondering how it went wrong with everyone else. Was my experience a fluke? I’d totally use these guys on my junk again. Living la vida loca**.
**

Highly dishonest. Came by when requested. I asked for a quote before they start work and they never gave me one. They started working right away.
About 20 minutes later, they said the truck was full and I had to pay $ 560 (inc. taxes) for it. Crazy expensive for 20 minutes of work. The truck was only half-​full and I had a witness and took a picture. They also didn’t finish the clean-​up. There was literally just 4 cubic square feet left. Called their resolution line since I didn’t want to argue with the guys. Let’s see what happens. Should have gone with someone else. Very unhappy!

I had an old mattress that I needed to get rid of. The horrible delivery company — supposedly offering ‘white glove service’ for my new mattress — wouldn’t take away the old one (first time I’ve run into this in 2 mattress purchases). Anyway, I called 1 – 800 GOT JUNK and quickly scheduled a truck to come out. The guys arrived a couple of days later early within the 2-​hour window given — they were really polite and efficient. It cost a LOT however — about over $ 90 — for the service.

18 4 – 5 star reviews (mostly 5) in one day all from first time reviewers? So if honesty is what you are looking for this place seems questionable to say the least.

This place is awesome. We’re moving (uh, tomorrow) and I decided that instead of asking our friends to come over and help us haul all of our stuff away to hire someone to do it. And wow, am I glad! I was able to book online for same day pick up. They came over and gave me my estimate which, ouch, and got everything packed up and out within 90 minutes. My husband and I kept finding more and more garbage for them to take (A++ Consumers). I would recommend it to anyone moving or who just has a ton of crap to get rid of, so much better than dealing with it yourself. It is such a relief to have that over with, it may be expensive but it was worth it to me. There were 3 dudes here sweating buckets, I know it would have taken us 3x as long to do it. Thank you guys!

Jose and his team are great… they get the junk MOVED with professionalism!