ABA Appliance Repair, Inc.

$ 1000 later to repair 2 refrigerators and they still don’t work. Came out many times (different repairmen) to fix ice maker on 1 of them and never brought back connector. Think twice about this Co.

Branch was very competent and informative. Nice to have my microwave working again! Responded in a timely fashion.

By far the worst experience I’ve ever had with a company. We had an issue with our refrigerator and called to see if it was fixable or needed to be replaced. It has been over two months, we’ve taken off countless hours of work to meet their time windows (keep in mind we’ve been stood up three times), had four different technicians come to our home and spoken with the «manager» who sent his «most seniored technician» to solve the issue and yet the problem still remains. We were told that we would get our money back since their solution did not solve the problem only to later be told by a «manager» that they can’t honor that agreement. By far the most dishonest and unprofessional company I’ve ever had the displeasure of working with. We want a full refund for our part and service expenses as well as an apology from the owner of the company for this outrageous experience.

Even though 1 tech had called in ABA still sent someone, just later than they had originally scheduled. I was so pleased I was not asked to wait another day. Jared was very friendly, sweet to my kids & even made sure we were not having issues with any other appliances. Very pleased!!!

ABA Appliance recently fixed our ice maker, refrigerator and stove. All three were modestly old — past warranty, had come with house — and Jared at ABA diagnosed all of them perfectly. The fridge problem was a circuit board and I thought maybe we were on for a multi thousand dollar replacement but ABA got it fixed by manufacturer for a fraction of that. The moment it appeared they called me to make an appt to come to our place the next workday. Everything works beautifully and we are so happy to have our fridge working again! We will be calling ABA for all of our appliance fix needs!

Came out quick and did the repair. My complaint is $ 169 Labor cost! It took the tech less that 20 min. to do the repair and replace 1lb of coolant for $ 95. Also the part they replaced retails for less than $ 10, but they charge $ 26. I would definately call around 1^st unless you like being ripped off.

do not let this company put in a bryant heating/​cooling system in your
home. my system is 22 months old and just stopped working. it is 100 degrees outside and a sunday at 0630pm. their emergency service technician is unable to come to my home till monday afternoon. their
dispatcher stated that emergency calls on w/​e and holidays are not
covered under warranty. this company obviously does not have the
staff to cover these crappy 5000 $ units they are selling. the owner
randy jenkins is conveniently out of town.

After reading many positive reviews I felt confident about working with ABA. I called on a Thursday and they were able to offer a Friday afternoon appointment between 12 – 5 to repair our ice maker. At 3:30 they called to say the tech was too busy and they needed to reschedule for the next week. I asked for a Monday morning appointment between 8 – 12. Monday by 10 am I had not heard from them so I called. They said they are very busy and I am still on the list. Then at 2pm I called again since they were way past their scheduled window. They said their software was not recording times correctly and that someone could be here by 4:30. Unfortunately, since I cleared my morning schedule I could not continue to wait. Trying to remain optimistic, I called and rescheduled for Tuesday morning between 8 – 12. At 8:30 I received a call saying that the tech was again too busy, but he could be here between 12 – 5. I had already arranged my schedule to be available in the morning and had just had enough of needing to reschedule based on their needs and they never considered the fact that I had already rescheduled multiple times. I look forward to working with another company that is more customer service oriented.

We have been very pleased with the service expertise and professionalism of the two technicians who have come to the house to trouble shoot our refrigerator. in our Austin, TX home. Both of these gentlemen instilled a sense of trust and confidence. We will absolutely use ABA again, and will recommend ABA to our friends and neighbors.

When my washing machine broke in the middle of finals week, I thought I was going to lose my mind. Luckily, ABA Appliance Repair came to my rescue! The customer service was incredible — kind, accommodating and professional. They worked around my schedule, showed up exactly at the time agreed upon, and got my washing machine back up and running even faster than expected! Not only will I use ABA Appliance Repair for any issues in the future, I can’t stop recommending them to friends. Great work done by great people — what more could you ask for?

Professional and efficient ABA Air Conditioning service technician. He answered all my questions and recommended a REME air cleaning light. So glad I had it installedl now I can breathe better. Highly recommend ABA Air Conditioning Service.

After moving into a new house in East Austin, I had to buy a washer and drier unit. I bought a used set on craigslist and – surprise surprise – ended up with some technical problems, mainly the fact that the washer wasn’t draining completely. I called the technicians over at ABA Appliance Repair and they tried to help me out over the phone but ended coming over to my house. I really appreciated that they offered a free consultation for the problem, and they were able to fix the drainage problem within an hour once they came over to the house. Prompt, friendly service, and best of all I was happy to support a local business!

I first visited ABA’s (user-​friendly) website to check out the services they offered and clicked on the cool interactive stovetop icon as I was having issues with my burners lighting properly on my Kenmore gas stovetop. After a bit of trouble-​shooting online, a technician came over and promptly solved the issue.
My stove-​top is back to working and I was really pleased with the service and efficiency of ABA. Randy was very professional and an appliance expert. I highly recommend this awesome local company. Definitely would call them again!

Furnace went out on a night with a forecast low in the 20s. I panicked when the first place I called said it would be 4 – 5 hours before they could send someone. Thank goodness I called ABA next! The technician, Randy, arrived within 30 minutes of placing the call. He recognized the problem right away and had it fixed in under ten minutes. We came back from dinner to a warm house. Prices are very reasonable, especially for such exemplary service.

Updated post, my comments regarding the experience during the service and communications with the office staff are still valid and recommend folks get a clear understanding of what their policies and costs are.
I would recommend using them as the prompt service, paper free experience, and ultimately going the extra mile to get some customer satisfaction on my end was definitely appreciated.
Had these guys out for a ice-​maker repair which for a variety of reasons I did not purchase the replacement parts through them and experienced the following.
The good:
1. Quick Response and professional staff in the office, they were able to get someone out the same day or next day both for the diagnosis and repair.
2. The initial service call was affordable at ~40
3. When I voiced some concerns about the initial service call, they sent someone back out to re-​assess for free
4. After hearing about my dissatisfaction with the service provided, the owner reached out to me personally and took the time and effort to determine the source of my dissatisfaction and took steps to ultimately turn my frown upside down.
5. After some arguing and haggling, they agreed to apply the initial service call towards the repair.
The not so good:
1. Below average technician sent out for initial service call, I had to ask them to send another person out who actually knew the fridge model
2. Higher than expected prices for the repair service, paid $ 150 for a 20 minute repair job which I could have done myself
3. Poor communication of their policies on when the initial service fee can be applied to the repair job
— Due to the fact that it had been more than 30 days since the original service call, the service fee does not apply. This was never communicated clearly, in fact their musack playing while I was on hold does not say that either
— Since I did not buy the parts through them, the service call would not apply, which was never communicated either. In fact, when I asked that specific question, they said the service call would apply.
Conclusion:
Make sure you ask them for repair pricing up front so you understand what the repair is going to cost. I am overall happy with the final result, a fair price for the time and effort spent resolving my issue, but getting there wasn’t as easy as it could have been.

Used this company before for ac repair and had a great experience. Decided to call them again for a washing machine service. The machine would fill with water but not agitate. They set a two hour window of time for the service and called thirty minutes ahead of arrival. problem was quickly diagnosed and repaired. They had the part on the truck and it took about an hour. On the plus side the new part was metal and tech said wouldn’t break again. This replaced the original plastic piece.
Thanks again for a job well done, and a permanent fix.

So quick and professional and customer service rocks! Price points are great and delivery is super fast. ABA Appliance is awesome!

I originally contacted ABA in Nov, 2013 to repair my refrigerator that was not cooling. The technician diagnosed issue to be a bad Evaporator. ABA ordered the part, and it took 6 weeks to come back. My Evaporator was replaced in Jan, 2014.
April 2014, contacted ABA with same issue. This time ABA claimed issue was caused by draw rails. They ordered parts again, came out 1 month later in May.
July, 2014, same issue, refrigerator stopped cooling. This time ABA claimed issue to be the Compressor. By this time I was suspect in ABA’s ability to do the job.
I called in Sears, they diagnosed the problem to the refrigerator Condenser, and stated that ABA recharging the fridge coolant would have resulted in temporary fixes.
On top of this, I had asked ABA up front if the defects were covered under the factory warranty, they claimed it was not. I found out sears had a 5 year warranty on the sealed system on my 1 year old refrigerator.
In my opinion, ABA is incompetent, I strongly recommend others to provide another repair service provider.

following on my bad experiance with **kyle appliance repair (see review) here is a company does the job efficently quickly and at a reasonable cost .
i called them and they came the next morning, calls from the office to confirm the appointment and one to apologize cus he was running a little late *30 mins * he fixed the problem blockage in the drain hole cost was a $ 49 service charge very pleased with the service and professional attitude shown by the tech ARRON ill put them on my list of preferred service providers give them a call

What is the point of an appointment if you don’t honor the appointment.
Called to make the appointmnet, they said it would br tomorrow between 8am and noon, tech would call 30 mins. before arriving.
At 1 PM I called them to see if they were still coming out, they said they did not have a repairman in the area today. Told them of my appointment and they said they had a repairman out sick today, would I like to reschedule for tomorrow.
I told them NO THANK YOU.
This is poor customer service and good customer service is the one thing that keeps you in business. You had my number, you should have CALLED
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