Allsafe Security Monitoring Ltd

We hired this company over 2 years ago on a month to month service and ended up canceling the service within 6 months. We followed the procedure for canceling and they have continued to bill us. We have called multiple times to cancel and they say the person that we canceled with is no longer there and to resend the letter we initially sent. We have sent them everything multiple times, and they are still sending a monthly bill, yet we have not used their service in over 1.5 years. We have done everything they asked but they refuse to cancel our account and continue to send bills. Either this company is highly incompetent or they are extremely disorganized. On top of everything else, they are rude and unprofessional! Consumer Beware!

I have never dealt with such a high level of incompetence.

We use Allsafe at my work. We are in OLD buildings and there have been many problems. We went through 2 companies who could NOT figure it out before we found Rob. He vowed to figure out the problems and fix them, best he can, given the age of the buildings & the problems that creates.
Rob has been relentless in his detective work & patience with our system. It’s still a struggle, but Rob is a great partner to have on our journey.

These guys have done 7 different alarms for me and 7 different house. They did a great job on each one. Great local Austin company.
Ask for the hot one, Rob.
I think they focus on Commercial sercurity systems and new house!
Good Luck!

Summary:
LOVED their service at all levels for many years at 2 homes. At most recent home, got a new contact person, and he is TOTALLY UNRELIABLE. Response from general manager to my complaints was not great. Unreliable is not at all what one wants from a security service!!! When this contract is up, we will be switching providers.
Full story:
I have used AllSafe on 3 homes over the past 10 years and absolutely LOVED every aspect of their service, from original product offer through responding to mistakenly setting off my own alarm, responding to minor problems, and responding to one actual break-​in. UNTIL this last home.
They sent us a different sales person, Bob Michio, to check out our house and offer a plan. The problem is that person then becomes your central contact person; when you need something, you are referred to him. So he’s more than a salesman — he’s your rep for everything.
Over the course of four months, we had constant and repeated problems with Bob not responding to phone calls; forgetting to show up for a scheduled service time (for which I stayed home for 2 hours, waiting); promising 2 times to install a requesting product and forgetting each time; promising 3 times to bring me a fob to trigger the system remotely (from an outbuilding) and forgetting. When we finally did get service, the tech guys were great.
The last time, however, when our sensors started going out because the batteries died (shouldn’t they have been installed with new batteries?!), I got so fed up, I insisted on talking to the manager, Rob Sobczak, who apparently doesn’t give out his direct number. He called me, however, and I calmly explained the long string of problems we’d had. I candidly told him that if this had been my experience the first time with AllSafe, I never would have used them again.
He seemed at a loss as to how to respond. First he apologized for Bob, explaining that although he’d been in the business for 30 years, he’d only been at AllSafe for one year and had bitten off more than he could chew. Rob then told me that he and Bob were high school friends, and when BOb moved back to Texas from Colorado, he’d given Bob this position. Not to sound cold, but why does that matter to an unhappy, previously very loyal (which I pointed out) customer?! He kept trying to explain the situation from their end but never really addressed my concerns.
Finally, I said, «I’m not asking you to DO anything. I’m just giving you this information for you to do with as you think most appropriate.» In the end, he told me to call him directly anytime we need something.
So the manager’s resolution seemed to be to find a way to avoid the problem rather than address it. The next time I get home security, it will NOT be with AllSafe.

I have used Allsafe for a couple of years to monitor an installed residential system (5000 sq. ft. home with entries on multiple levels). They had the best pricing (vs. ADT), came out initially and helped me understand and set up the entire system, and were VERY responsive when I had trouble with a glass-​break sensor that was overly sensitive, even registering a glass break when I’d open a soda can.
They are truly local, and called us within seconds of every alarm situation. We never got charged for a false alarm (even though the police responded once when we were out of town and an upstairs balcony door blew open in one of our strong Austin winds).
I will use Allsafe again for the house we are currently building and highly recommend their personal and responsive service.