Allstate Insurance: Jimmy Smith

We have been customers of Jimmy Smith’s Allstate Insurance location for 16 years. Jimmy, Laura and Josh have always been extremely courteous, returning phone calls and emails almost immediately, and have guided us through various stages in our lives. Josh has been my go-​to guy for many years, helping me insure multiple cars for us and our new teen drivers, and guiding us through several moves into new homes. He is always available to answer questions and/​or to offer good solutions for our many challenges. Although they may not (?) be the cheapest insurance available, their rates are competitive, and I feel secure in knowing we are well covered and will have the best support if something happens. I highly recommend them.

I’ve been a customer with Jimmy Smith’s agency for nearly three years, and have always had great experiences working with Josh and Laura (at the risk of bragging, I’m insurance-​savvy, ask tough questions and always expect to be treated as if I’m everyone’s most important customer.)
Being relatively new to Texas and the Austin area, I’ve had all kinds of questions about home and auto policies, and financial matters. Every time I call the office or stop by for a visit, I’m always greeted professionally and warmly. Josh and Laura listen carefully, provide viable options, do proper research when needed, and get back to me as promised with accurate and timely information.
In the interest of disclosure… I am NOT a family member or close friend. Just a very satisfied customer.

I have been a customer with several landlord policies for many years. Fortunately, I never needed to use any. I purchased another property last year and had the premium quoted paid at closing. Now, months later I get a bill for an additional premium for over 15% more. Now I need to use the agency. I told them I want to dispute it and nothing from them. I tried to have them challenge only to be told, the replacement cost was increased to the policy went up. Basically, they did absolutely zero to help. I have concluded they are there to quote and collect premiums and really have no value in customer support. If I stay with Allstate, I am switching all my policies to another agent. Fortunately, I did not have to rely on them to help with a claim — that could have been much worse.
Bottom line, there are plenty of other agents, so find one that will stand by you.
NOTE: I have decided to stay with Allstate, but my policies are being transferred and rewritten by another agent so this agent does not get another penny from me.