Amy’s Ice Creams

If you have been to one Amy’s Ice Cream then I think you have been to all. And if you have been to one, then you know if you are a newbie, you have to try the Mexican Vanilla ice cream with a topping. But if you are a vetran to Amy’s then this review is mostly to praise the great customer service at the one on Bee Caves road within the mall.
I took my family here who were visiting from out of town. And all though order ice cream should not be that difficult, my family had tons of questions about the different flavors and toppings, that I honestly think they tasted almost everything in the store. Needless to say, I think this whole ordeal took about 20 minutes just to order ice cream, but the staff there was literally super kind and friendly and made us feel at home. So thank you for making this experience for my family amazing!

Such a nice, friendly place. I love the ice cream and the clean, cute atmosphere. 5 stars! My favorite ice cream is Belgian chocolate with strawberries.

After going several times, why don’t they have fruit flavors? Why do they have the same 10 or so and new ones aren’t that many? I tire of Mexican Vanilla. Tried Lick and like it a lot more.

Obviously great ice cream— but 5 stars for staff! Guy working today complimented my wife’s hair when she was feeling «gross and pregnant». Thank you, guy! I hope you get a raise or find $ 100 on the ground somewhere! True hero.

Delicious. I had the Rico. It has strawberries Mexican vanilla and graham crackers. So good. The place was clean. The customer service was great.

I will give customer service great marks for trying.
I ordered a Cappuccino, since I wanted a coffee-​flavored ice cream. After it tasting like Cinnamon Bun, and asking the one helper to taste it, he kindly made another.
Which also tasted like Cinnamon Bun. Finally, the other helper said Cappuccino has cinnamon in it so tastes like it does.
So A+ for service trying, B– for your flavor with a name like coffee but takes like Cinnamon Bun.
The helpers were great and gave me a ‘Coffee’ flavor, which did taste like coffee.

I liked it! There was a very cartoony atmosphere in the store and it was decorated with a lot of thought and creativity. The girl behind the counter was friendly and attentive, and she offered us samples as well. It’s a little pricey for the amount we got but considering the unique flavors they have on the side, it’s something I’d overlook. If you’re looking for recs, I really liked the guiness and sunset/​fruity flavors.

This location is dirty and they have flies landing on the ingredients. The ice cream was also half melted. On top of that, they serve soft drinks in cans and don’t have ice. An employee told me I could go next door to Pannera Bread and use there cups and ice. I thought to myself, why would I go there when I am your customer.

Disclosure: I have visited Amy’s Ice Cream 5+ times, but this review focuses on the Bee Caves location.
Amy’s Ice Cream is a dessert shop that makes homemade, fresh, unique flavors that can be paired with an assortment of mixes.
My Overall Rating — 2 ½ Stars (Atmosphere, Food)
Atmosphere — The Bee Caves location is a really cute shop. There are pastel booths and bar stools that give it charm. The ice cream flavors for the day are written on the board, and the lone cashier tallies the order. 1 Star.
Service — We had a large group with lots of kids, and here is where things took a turn for the worst. Some orders were mixed up, and one of the servers got frustrated and mentioned under her breath she hated big groups. Unfortunately, this led to an uncomfortable exchange with my sister. Both parties could have handed it better, but the girl stormed off. I realize that the customer isn’t always right, but a place like Amy’s draws big crowds. If you don’t like them don’t work there. 0 Star.
Food — Thank goodness the ice cream is great. We love the unique flavors like Mexican Vanilla and White Chocolate. The ice cream and toppings are incredibly fresh. If you don’t like your toppings and mixes that’s your fault. My only issue is the flavors are limited. Sometimes a unique flavor I had is not made on a day. 1 ½ Stars.
Will I Return? — Not this location. The good news is that Amy’s is a regional chain so there are other locations. If you are in a small group with no kids, I’m sure it’s fine. We just had a bad experience and won’t be back to this location. 0 Stars.
My Unilocal Rating Scale (Sum of all parts):
1 Star — Atmosphere — Is it a cool dive? Perhaps an upscale place? No matter the type, atmosphere plays a big part and I’ll give a star if I like it or thinks it has great charm.
1 Star — Service — You can have a great meal with bad service. But that’s also what can make a five star joint drop to four. It’s important to the dining experience that service is great and on point.
2 Stars — Food — I’ll award up to two stars for the food, since this is the main reason we dine out. Sometimes the extra star is given for value, but it’s really all about the food.
1 Star — Will I come back? — If I know for a fact I’ll return, I’ll give this a star. A place has to make an impression for me to return.
Each Category can be given up to 1 star except food (2 stars) because I consider all these categories important to the overall dining experience. I will sum them up to provide my final Unilocal score.

Winner and still champion!
Peach ice cream!

First time visit here thanks to my friend’s introduction. After a few sampled tastes I git the … Forget the name… But a special with cinnamon, etc in Mexican vanilla and then I just had to added crunched Reese’s Peanut butter and chocolate cup candy in.
Catching the ice cream… I was reminded of a good lesson… it is not how many times you miss the catch, instead it is how many times you were successful.
Fun time, nice staff, very good ice cream!

Amy’s ice cream is the most overrated ice cream place in Austin. Maybe even Texas. People love this place and I don’t know why. It is not that good. If people really love this place then they have never eaten ice cream outside of Austin. Amy’s is ok at best. People go here because it is a local place. It is worth the drive to try another place. Don’t come here if you have to.

I’m puzzled as to why a hot chocolate would be served lukewarm. Surely if it were meant to be at a temperature below hot, that would be in the name of the drink? Other than this egregious error, the hot chocolate was good. Please try their Mexican Vanilla marshmallows; they are amazing. They sell their hot chocolate mix as well as their marshmallows if you want to try your hand at making hot chocolate that is the right temperature.

Amy’s is yummy, and it’s a nice Austiny place to take friends from out of town. I guess my issue is they’ll have an awesome flavor and then it’s gone! To be replaced with more awesome flavors… so I guess I shouldn’t complain

Everyone knows Amy’s Ice Cream is awesome, unless you’re lactose intolerant. I dropped in on Valentine’s Day to pick up a custom ice cream cake. Custom is kind of a misnomer because the only serious choice you get to make is what kind of ice cream. Otherwise, it’s strawberry/​vanilla/​chocolate choices for cake and icing. I got a short scare when I went to pick it up because the fellow manning the counter couldn’t find it the first time he looked.
So how was it? It was okay. Not great. I don’t know if we should have let it thaw a bit or what? I’d recommend they have a flyer to help people enjoy this much more. For the coin I dropped on this cake, I should have been blown away. I’m not ready to blame Amy’s for me not having that level of experience, but they could have helped a bit more.

Amy’s has moved again, this time within the Mira Vista center, to a location right out near Bee Caves Rd., which is more accessible. The people serving up the ice cream are still cool, the ice cream is so very tasty, and it’s fun to see friends out for a late night treat.
They even had some Maple Bacon flavor ice cream a few nights ago! Fans of the Youtube Ultimate Dog Tease will be in on the joke…

Amy’s is always a pleasant experience!

Where else you gonna go for ice cream? This place is great.

1. Thursday post-​lunch: Tiny pumpkin, cake cone. Yes!
2. Friday post-​dinner: Small Mexican vanilla, Oreos and strawberries, fresh baked waffle cone. Yes!
3. Saturday morning at the track: Day one of the strictest diet known to man. Crap.

The Amy’s Ice Cream that used to be housed in Westbank Shopping Center has moved to Mira Vista Shopping Center in Westlake. I just have to point this out, so that all of us (and there are more than you’d think) who work off of Bee Caves Rd. can enjoy Amy’s with the rest of Austin.
This location sits on a hill in the newish Mira Vista food strip (as of Spring 2006). The small interior has limited seating, but there is never a huge crowd (unlike many other Amy’s…). The staff is traditionally Amy’s (that’s code for crazy but fun). The product is Amy’s product — premium ice cream for a premium price.
Someone on the Amy’s team was wise enough to recognize this profitable location next to several popular lunch spots. It’s oh-​so-​easy to stop in for a scoop after a big business lunch. Nice.
Amy’s on Bee Caves is Amy’s as always.