Ann Webb Skin Institute

THIS IS ANN WEBBS RESONSE TO ME FROM MY OTHER REVIEW:
I watched interactions with my girls conversations with her… to sum it up I took this. like all things having to do with my company very seriously. I did not build my reputation in a day. And I will always be the first to admit I’m wrong. I will always want to fix a situation, but rudeness will not be tolerated.
She is right. I did hang up on her… but it was after listening to her talk so loud for so long that her words were cutting out. And listening to her tell me that because she works for Allergen, and has been in Austin for years that she knows she can hurt my business was just too much. I will not keep her records of $ 452 dollars worth of students treatments. Come on now. I’m not sure who could have stay on much longer, but it was not me! — -AW Read less
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My response to Ann’s response above once again Ann is dishonest completely. She says she has seen conversations and interactions with her girls and I, I have never seen Ann before when I have been in the clinic. I seriously do not understand why the dishonesty continues. If I was so rude why have I been coming since 2011 and if I had been rude but, that was never the case nor have I ever seen Ann in the clinic, why did Ann wait to call me 5 years later to yell at me so loud on the phone, hang up on me and continue to be dishonest about everything she says?! 5 years you waited, your dishonesty just does not add up. Once again the only reason why I came to the clinic was for microcurrents with Ashley, not for any other reason. I would never buy Ann Webbs products (they are all watered down according to multiple students that trained there, regretted being there, and the training they received. I would never recommend Ann Webb clinic, it was just about Ashley and the amazing microcurrents she did on me. My friend picked up a rudeness letter you have in your clinic, maybe you should reevaluate that letter it makes no sense when you treat me in a dishonest unprofessional nature. Your employee (which you have huge turn over so that speaks about how Ann Webb runs her business), messes up my Appts multiple times and this is the way I get treated. Please take responsibility and treat people with respect.
Also you obviously have been going through my file, the one that I have asked for you to send me that I have yet to receive, I did not discuss with you where I work, why would you be dishonest about that too. I also told you many of my girlfriends have had negative experiences here as well, they Unilocaled about it and would never return, how do you change the wording around saying I said I know I can hurt your business, wow you are the most dishonest person I have ever met or not met but talked to on the phone. Half of your reviews on this site are negative, not recommended reviews, sounds like you have hurt your own business, please don’t put words in my mouth. Lastly you brush off the fact that my total treatments on the student side for microcurrents were only 452 and you will not keep my records. Its sad that you are belittling the work that your students do and that you are not supportive. Why do you have students then? It has been very clear that this was the case by a few past students that trained at your clinic and you just said it, by me going to the student side to get microcurrents only. Every person that walks in your door you have to keep records on them, you should know that in your industry if you are running an honest compliant business. You told me you had my records and file and there were derogatory comments from other Estheticians, the funny thing is I have only gone to Ashley and then you fired back and told me Ashley never said anything, so you were dishonest to me again. So did you throw away my file and records?! First you had them, now you won’t send them to me after I requested them, you have to release them when requested, but I have yet to receive them, and now you say you would not keep my records. I am confused by all your dishonesty. Hopefully you still have my complete records with all the remarks and derogatory remarks that you said were said. I will look for them in the mail next week, I hope you decide to release them to me and all of them. I can’t believe this whole situation it’s really scary to think because an employee of yours messes up multiple times this is how you treat a client (x client)… Very disturbing! PLEASE TAKE MY WORD AND LOOK AT OTHERS REVIEWS, NEGATIVE, WHICH IS HALF OF THE REVIEWS, GO TO ANOTHER CLINIC, you don’t want to have to deal with this nightmare, I am still baffled by this whole situation but everyone should know how you get treated, her employees are always right (she has had a lot, the turnover is huge), and the customer gets treated with complete dishonesty and disrespect. I will pray for you…

I received a single 1.7 oz. tube of pomegranate moisturizer for Christmas that was ordered online. When I inquired as to how they could justify charging $ 9 for a single tube that could have easily fit in an envelope with some bubble wrap, they replied «We understand your frustration, however our shipping charges are based on a number of factors, and are calculated automatically by our system.
Sorry for the inconvenience,»
I’ve encountered some cavalier customer service before, but that has to rank up there with the worst.

My absolute favorite in town get-​a-​way! I have been coming to Ann Webb for several years and I am ALWAYS pleased with the services and products.
It starts when you walk in the door — I am always welcomed with a smile. The staff is friendly, knowledgeable and they go out of their way to accommodate. The inside of the salon is serene. I know that I can count on Ann Webb Skin Institute for a positive, relaxing and refreshing experience.
The skin and body products are designed for various skin needs. I’ve have loved the clean and natural scents of the cleansers, lotions and serums. Not only are the products luxurious, but they really do transform your skin. I truly feel like I am spoiling myself when I use them and will never go back to any other brand. I used to think my face had breakouts because it was oily, but I found out I was stripping my skin of the moisture and oils it really needed to be soft and healthy.
My husband and grown kids know they are getting me the perfect gift when they pop in AW and get me a gift certificate. I can treat myself to some «me» time or stock up on my favorite Ann Webb supplies.
Treat yourself to the facial or body treatment you deserve!

My roommate found out about this place from her co — worker and had a great experience here. She left a menu of services on the counter along with a $ 20 coupon. I was really impressed by everything they offer from eyelashes to hair to skin and more! They do it all.
It is so beautiful and tranquil inside and the rooms seem to be neverending. So there is the skin clinic side and the school side but they all work together. Monica did my facial which last for over an hour. There were several steps involved and many different products used and honestly I don’t remember all of them. But they put notes in their system everything that was used. It is very customized. And my skin looks and feels amazing! Lastly, Ann Webb has several different products all different types and sizes.
There are many different service options with great discounts including Unilocal & Instagram specials.
Thank you, Monica! I’ll be back in a few months.