Apex Heating & Air Conditioning

Just had apex out to check on my heat … It wasn’t working last week and then on and off on the weekend. I can see why the reviews are so high.
Great customer service starting with the first call on New Year’s Day. Didn’t expect anyone to call back but they did. Willing to come right out but because it was a holiday I held off until I could be home. Service this morning was great and he explained how the whole system works. Didn’t find anything other than me not changing the filters as often as I should which was causing the system to overwork, overheat and shut off. Got everything squared away and I had extra filters and system works great! Thanks and highly recommend!

Apex is awesome! I e-​mailed at around 8 PM and to my surprise, they both called and e-​mailed within minutes. We had been waiting for weeks to get our gas turned on from the city due to some permit issues, and when we finally got the gas on, the furnace wasn’t working! The prospect of spending another night in the cold was very frustrating. John walked us through what to do with the furnace over the phone and gave us instructions on how to change the filters and even told us which filters to get. After his instructions our furnace started working. I really appreciated how he walked us through things over the phone and his prompt response.

John at APEX Knows how to diagnose and fix your Heater /​AC. Called him at 08:15 and he was at my home working on my Heat pump at 09:15. By 11:15 he was done and on his way. After freezing for the last three days it is nice to have HEAT again. Thank You John ! If I have an AC or Heater problem again this is the man I am going to call.

Just spoke with John to get his thoughts on repairing two very leaky ac window units. Rather than repair, he recommended just buying new ones because the cost of repairing older ones is usually more than buying new. DUH! I totally didn’t think of that! Thanks John for saving me time and money. I will call on you guys if my parents need help with their havc.
Thx!

Last year we bought an older home that has the ac drain line in the slab. We had already had the line cleaned twice since we moved in due to clogs in the drain. This time we called John at Apex the day after our AC stopped cooling. John squeezed us into his schedule and came out that afternoon. It was another clog but instead of just using air pressure to clear the line, John actually snaked it to remove debris to avoid another clog. So glad I found him on Unilocal

John was awesome. He came right over since my family situation was urgent and he fixed the problem quickly. He was courteous and efficient, offering tips on how to maximize my AC unit’ life and reduce my energy costs. He came off as very genuine and honest. Highly recommend.

He not only answered the phone when I called, he came out the same morning. John was a professional who kindly explained exactly what was happening and what was needed. He answered all my questions and even fixed my sliding glass door screen by putting it back on track. Seriously, call this guy!

Just sold my house to one of my good friends. A month after her living in the house I get a text that the AC is not working. I have a a sad, sad history with HVAC repair people so I seriously dread having to contact anyone to come look at the HVAC system. Over the years I have taught myself a thing or two to help preserve my HVAC systems and to insure that I know what potential problems can cause the shut down of a HVAC system. So we walked through the problem solving steps. Outside coils clean-​check, filter changed-​check, any leaks-​check, fan working-​check, coolant line cold-​check, blower working-​check. But the unit stopped blowing cold so time to make the call.
I had made an appointment with John a day earlier for a routine maintenance check, but my appointment would not be until the next day. I texted John and told him I thought the compressor might have gone out and now we were in need of a repair instead of just a unit check. Literally he was at the house within an hour. AN HOUR FOLKS.AMAZING.
Turns out that my new home owning friend lost a brain battle on how to insert a filter correctly and in turn shorted out something. John got it fixed no problem and we all had a laugh. THANK YOU! THANK YOU! for turning a situation that I total dread into something positive. Cold air tonight!

Once again had A/​C trouble, this time it was the other unit. Once again John Tran did a super job, very reliable and prompt and honest. Will keep him on speed dial from now on.

John saved the day. My husband was working from home when he noticed some wet spots on the carpet in our study. Found the AC unit leaking like you would not believe! He ended up calling a few other AC/​HEATING companies, which only lead him straight to voicemails. John from Apex picked up immediately. He arrived within a few hours and upgraded our AC piping system. It was a little pricey, but still probably much cheaper than the big companies. Right on!
Support your local businesses!

I had a new HVAC system installed by a different company (not Apex) early spring. When I needed service the original installer was unresponsive and another company was giving me conflicting and alarming information regarding the original work. It’s a long story but I called Apex and spoke to John as a sort of go-​between to get another opinion. He was a complete stranger but he took the time to help me sort out what is code, what is not required, what is normal, how the process should work, etc. He really eased my mind, helped educate me, and gave me the needed confidence to go back to talk with the original contractor… and the one wanting to do additional unnecessary work. I can’t say enough good about John spending the time to talk with me on two different occasions… once even on a Sunday afternoon. He encouraged me to keep working with the original contractor and gave wise advice.
I feel confident this is a good company with good customer service and I think people should know when people go above and beyond. John at Apex is one of them. I highly recommend.

Our A/​C wasn’t working properly, and given that we have an older system, we wanted to make sure that everything was good to go for the Texas summer heat. John was here quickly and so helpful. He gave us sound advice on maintaining our older system and even consulted us on ways to make our system more energy efficient. I highly recommend Apex and John to anyone who has HVAC needs!

Arrived at my house that was going on the market the next day. No a/​c. Looked at Unilocal and saw Apex, with good reviews. Gave John a call, not only did he work me into his schedule, he got it running that evening. Very reasonable pricing with quality work. Any future a/​c work I need will be done by Apex.

Apex provided: excellent service, honest and fair prices, quick and efficient repair. What more do you want out of a HVAC repair job? I’ll recommend John /​Apex Heating to friends, family, and others that I care about because I trust him and his work.

So glad a friend recommended John. He was able to fit me in his schedule on the same day. The company that installed my HVAC system (sometime last year before I purchased my home) did not do the best job — in fact, they sawed the condensate hose in half. WTH? This created a wet mess under the carpet of my office, among other headaches.
I called John to the rescue. He not only repaired the hose for what I thought was a resasonable price (under $ 100), but he actually fixed two other things that needed repair or to be safer. He also made some recommendations to me to improve my current system. He was very knowledgeable and just seemed like a cool Austin guy in my home (not one of those creepy HVAC guys with mailbox sticker letters on the door of their truck). Thanks again!

I called early in the morning, John returned my call within 15 mins, and was here about a half hour later. He found the initial problem and fixed it promptly. A lot of my neighbors have been having an issue with leaking freon, so I knew it was my turn. Being that this is an older AC (9yrs), it uses the old, more expensive freon. That was probably the bulk of the expense. Otherwise, not bad at all. He was very knowledgeable and informative, and let me know what would probably need to happen in the future if I had any more problems. I would DEFINITELY recommend APEX to anyone who asks.

Called for service problem and John was able to get here in 30 minutes. He fixed the problem and charged less than the maintenance agreement I received with purchase of my home had charged me 2 years ago. Problem fixed in ½ hour AC working great. Glad I found an honest knowledgeable service for my heating and air conditioning needs.

Arrived home from work on Monday and thought my condo felt a little warmer than it should have. Checked the thermostat and realized it definitely was warmer than it should be. I had had problems with my AC in April, but the person who came out for the servicing helped with a Freon boost, so I had a feeling this meant my unit was on its last leg.
After getting over the fact that it would probably be a couple of days before anything could done, I did some research on Unilocal to determine who to call to see if they were available for a visit and repair or potential replacement. By this point, it was about 7 p.m. and when I called, John picked up the phone immediately. He then spent a good deal of time on the phone with me, assessing my situation and giving me ballpark quotes to consider for repairs and/​or new units (without seeing my unit). He gave me a lot to think about in terms of the «old» Freon that is being phased out (your true supply/​demand dilemma could become my reality in the next couple of years) as well as the Seer value and how to balance it best for a condo of my size. He made an appointment to come the next morning. While I had no doubt he would come, I figured it couldn’t hurt to have a Plan B in place. I called another provider after getting off the phone with John, got an answering service who literally just took my information and gave me a 5-​hour window in which I could expect someone the next afternoon. Needless to say, I wasn’t quite sure how I felt about their customer service.
Tuesday morning, John arrived a little before he said he would (I told him I would be up and working remotely, so anytime was fine) and within a few minutes, we determined that my unit was leaking Freon and would need repair or replacement. John talked me through various things to consider and then did an estimate of three options for what he could do to alleviate the sweat condo conditions I was living in (let me tell you, the temperature kept going up as it was heat indexes well into the triple digits this week!). Ultimately, I decided to choose the replace my AC option as I felt like that was a good long-​term investment and the price, including labor of John and a helper the next day, was about what I was expecting (so no sticker shock… fair price for unit and labor combined and slightly below the general ballpark figures he had given me over the phone). As soon as he left, I called the second company and cancelled my appointment… I just didn’t get a good «vibe» about the place over the phone and didn’t really want to be a number in the system — I wanted to be treated fairly and like a human being.
John and his helper showed up right on time on Wednesday (so after my second night in high heat conditions) and got to work. He told me to anticipate about a half-day’s job and they finished up in just over a half-day’s time. John was knowledgeable and patient as I reviewed my options and asked him questions. He gave me pointers for how to keep my unit in good working condition and was courteous in his service (they even vacuumed up after themselves!). I think what this experience has taught me is to find someone good who is independent with experience at one of the big companies… this means they have good training, but also have a customer-​centric mentality that makes it all the better to work with them. And, I have the sweet cool air from my new AC to bask in now — ahhhhh!

Our A/​C hasn’t worked this well in many, many years. Ice cubes are raining down from our ceiling and it feels refreshingly great.
We have John and Apex to thank for that. He was professional, courteous, timely and effective. I recommend him.
Before finding Apex, I called several other A/​C service providers and all of them had voicemail recordings stating they were «no longer accepting new customers.» What? I got lucky when I called John. He happened to have an opening within two hours. He arrived when he said he would and did a great job.

I have been through the wringer with HVAC repairs in the past two years. The fellow who’d been servicing my condenser since I bought my home in 2007 said he was no longer servicing our neighborhood when I called him in the dead heat of the 2013 summer with a broken unit. He referred me to another guy, who thankfully fixed us up quickly but also said he could not come back because we were so far from his service area. So when I realized last week that our fan had been on constantly since a recent lightening storm, I had no one to turn to but Unilocal.
Like any good and practiced helper I searched for the best of the best: the more stars, the better. It was a Saturday, of course (do HVAC units ever break mid-​week?), so I frantically began to make phone calls. I didn’t get any live humans but I did get answering machine after answering machine telling me that the highly rated companies I was looking for were no longer accepting new customers. On Monday morning my last hope called me back and left the same message: no new clients. The man and I were scheduled to leave town in 4 days for vacation. What was I going to do?!
On a whim I decided to use the Unilocal map to see who I could find close to our house. I figured it was my best shot at getting someone to come out to fix our blower before it exploded. Apex was the closest, and had a few good reviews to boot. So I called, and the owner John answered the phone. I explained my issue, and he said he could be out sometime before noon to check it out. What a huge relief — same day service never felt so good!
John arrived right after 10 am. Within the hour I had a diagnosis and an estimate. I had to choose between replacing the full system (it was long overdue — I’d been gambling with my franken-​HVAC for far too long), or replace a $ 600 part and hope that my hacked together system would limp through the rest of the 2014 summer. I’m not much of a gambler, so I opted to replace the whole shebang.
John disappeared to his truck office to draw up an estimate and figure out when he could do the install. It would be a full days worth of work for a crew and I had fingers and toes crossed that he could do it before we left for vacation. I was blown away when he said he could do it the following day at 9am. Holy moly!
The next day John and a 3-​man crew showed up for install. They were professional, efficient and pleasant. They protected my floors with blankets and heeded my warnings about not tromping the plants outside that look like weeds but are actually seedlings I’ve been nursing for a year now. Throughout the day John would check in with me to show me important things or discuss the value of fancy air filters. I was really impressed that he hung around all day and oversaw every step of the process. He clearly manages his crew very well, and I have full trust and confidence in the work due to his attention to detail and oversight.
By 3pm the crew was done and John walked me through all of the new equipment plus gave me pointers on how to maintain it going forward. In addition to replacing the system his crew also cut in a new vent to our bathroom. He did not try to get me to buy up or talk me into expensive items I didn’t need. In fact, he talked me out of extras I had requested but that wouldn’t be worth the investment. His pricing was very fair too — the price quoted was the price billed.
About 5 minutes after he left, John called with one last maintenance tidbit he’d forgot to mention. If that’s not the sign of a perfectionist at work, I’m not sure what is!
Needless to say, we’ll be using John at Apex for all of our future HVAC servicing. I hope that by leaving this great review he will always keep us as a customer and we won’t have to do this Unilocal search ever again! :)