Appliance Associates Service Center

Hidden Gem. Been driving past their unassuming shop on Romeria since I moved into the neighborhood 15 years ago… I just discovered them when I bought a scratch and dent GE for my home 3 months ago. When I thought the GE was going bad (it stopped cooling). I called them to complain and they immediately scheduled a GE cert. tech. to come fix… BUT it would be 7 days before they would come out… SO, Appliance Associates offered to bring me a loaner fridge the next day, at no charge. Later that day I figured out that the GE wasn’t cooling because I left the freezer door slightly open and the vents got frosted over… cleared the frost… all is good. Cancelled loaner fridge. I just revisited Appliance Associates today to buy a fridge for a rental property of mine. Quick, easy, professional.

We scheduled this company to repair our washing machine on last Monday. I called about 9:00am to see when they were coming. I was informed that their repair guy had hurt his hand over the weekend and would not be there. They rescheduled me for the next Wednesday. My husband stayed home from work to meet the repair guy. By 11:00 no one had arrived to fix the washer and no one had called. My husband called Appliance Associates and was told no one would be coming out and find someone else. It was very rude of them not to call us first thing that morning.

I did not have a good experience with this place. I have a Frigidaire that was hooked up incorrectly by the delivery company from Lowes and I never got it fixed. Everytime you tried to get water from the door, it poured out into the refrigerator. I called and told the person who answered the phone exactly what it did. She said someone would be out at 10:30 several days later, with a call at 9 am.
The tech called at 12:30 and came out and said he did not have the part I would need and was unsure about what was going on. It could be just a broken water filter cap or something that was more expensive. He wouldn’t know until he tried another filter in there and it would take over $ 306.00 to figure it out. What??? I said I told the person who answered exactly what the problem was and he should have had whatever part he needed and not have to come back out and the quote was ridiculous. The whole thing was amorphous and felt like such a service call scam. To add insult to injury, the «service» call was $ 102.84.
Incompetent and expensive.

My experience with Appliance Associates Service Center was positive. There was no «hard sell,» and the person who helped me was knowledgable. I bought my appliances on a Friday, and they were delivered the following Monday morning, which I thought was great service.

Helpful Service! They were able to diagnosis a problem with the light circuit on the refrigerator over the phone! No need to come out for a service call. They have my future business on anything appliance related…

My washing machine died so I tried getting a few quotes to repair it. I figured that for just a bit more, I could have a new machine instead of a decade old piece that would probably break again. Called Appliance Associates a few times over the week I was searching because I was trying to save money and do my homework. Each time I called, they took the time to research which units were in stock and what my options were. Great phone service. Finally, drove to the store and was further surprised. Great service inside too. No, it’s not a fancy shop. If you want a fancy shop with pushy sales people, don’t come here. If you want to shop local, get honest help and genuine service please come here. I ended up with a terrific machine that would have been way out of my price range at a big box store and had great customer service too! A win in my book. I bought an Electrolux front load washing machine.
Next, I am going to have their tech come out for some repairs to my other appliances.

I called them for a microwave oven repair. Very expensive service call, others charge half as much for coming out and diagnosing the problem. Worse thing, I wasn’t told in advance how much it would be, my mistake I should have asked.

We’ve used Appliance Associates for several appliance purchases over the years, and always been happy with the neighborly employees and the appliances we’ve bought. Recently we had a rather unfortunate situation and Ed & co. took care of us as well as we could possibly expect after the initial mistake. The fridge we bought was maybe ½″ too tall for the cabinet — after some double-​checking, my measurement of the space was accurate so this was a mistake by everyone on the fridge size, understandable but really inconvenient. They made up for it by immediately, temporarily replacing it with another fridge that wasn’t quite what we wanted (wrong color) and giving us a hefty discount on a much better fridge a day later to make it fit into our budget. Pretty sure a «big box» store would have just said «well, you should have ‘measured twice’ yourself» and we’d have been stuck dealing with multiple installation and delivery charges, and certainly no discount on the upgrade! I also want to thank the delivery team on being creative and patient in how to handle this and not just declaring defeat or leaving me with a fridge that didn’t fit. Pretty sure our delivery messed up their entire day’s schedule but they took care of it all with a polite smile.

I recently purchased a scratch and dent refrigerator from here. It is a great refrigerator, that Kirk helped me pick out. He was knowledgeable about the brands and helped me pick the best refrigerator for my needs and price range, which means he actually advised me to buy a fridge that was less expensive than the one I was initially interested in. When I told him I was without a fridge (and they couldn’t deliver for a couple more days), he loaned me a mini, which his delivery guy picked back up after setting up my fridge.
I will definitely be back here for future needs.

Highly recommend Appliance Associates, and Kirk.
Through a referral had a nightmare of a tech (from another company) come out twice — along with two no-​shows/​no-​courtesy calls — all over several weeks. Gas dryer stopped working properly. First time the (other) tech tightened a loose pulley; the next time he said he’d have to order a regulator assembly and would be back in a couple of days … never heard from him again /​never returned any calls. Luckily, we never gave him any money either.
So, on the hunt for the «gas valve assembly» so my husband could install… found Appliance Associates in the online yellow pages. First off, their cost was approx. $ 10 less for the part than a couple other places; and secondly, Kirk, asked me what was wrong … I explained, he suggested that I didn’t need the whole assembly, just the coils. So, now the price has dropped from $ 125 to $ 25 — very happy. He even said if it didn’t fix the problem, to let him know and we could go from there.
Unfortunately, it didn’t fix the problem completely — it was working better, but not great. So, I called Kirk back — and he asked if we had cleaned out the vent pipe. Yep, we do once a year. I had even asked the other tech if maybe that could be the problem, as there’s probably at least 20 feet to the roof — and we could only get to 8 feet with our brush. But, nope he said that was good enough. … So, taking Kirk’s advice my husband make-​shifted a snake — and we ran it up the vent … past two 45-​degree angled sections … and to the roof. A little fuzz was coming down as I sent it up. My husband then attached the round brush we had been using every year to the snake with duct tape … and I started to pull it down. Well, shocker, we retrieved enough lint to almost fill a 2 gallon bucket!
Kirk could have sold us the more expensive part, and when it didn’t work say oh well … but, not only did he suggest the right part — he suggested the right maintenance.
And, I can dry clothes again without pestering friends and family for dryer time. J
Thank you, Kirk!

Just bought a house & needed a built-​in microwave & refrigerator, there was a great sale going on, but it was going to have to be ordered, I mentioned how I wish I had kept my little fridge I had used in my classroom, the gentleman asked, you don’t have a refrigerator, we’ll send a loaner tomorrow morning. The next day a ‘new’ loaner refrigerator & microwave shows up. 1 ½ weeks later my new appliances are here, can’t imagine a ‘big brand name’ store being as generous. Did I mention their sale price was way lower than the same appliances on sale at Sears, Home Depot, or Lowes, I did my homework! I am completely satisfied!

This place is awesome! I wanted to update my kitchen, but was working with a tight budget. They were able to negotiate on most of their options and I walked away with a great deal. Highly recommended, I’ll be coming back.

Nightmare of an experience. The sales process was smooth and informative. Kirk who is the son of the company founder was very helpful. Although possibly misleading in the choice of brand. I purchased a GE washing machine and dryer set for about $ 1,800. That’s where the good news ends.
The team who was sent to setup the washing machine and dryer made a mistake and the connection from the water hose to the washing machine was dripping. I did not notice that until two days later. By then water had trickled under the wall into the next room and soaked into the hardwood flooring. That turned into a messy calls and visits with Ed (founder of the company). Two weeks later and I am still dealing with their insurance company.
At the same time the GE set I purchased from them had a failure. The washer makes a loud rattling noise during the wash cycle. Several calls and a visit by a GE technician have not resolved it. The GE technician came by, looked at it for 15 minutes and declared there was nothing wrong. After this I called and asked Ed to just return the set and replace with a better brand. Same thing I would do if I purchased from Home Depot. The answer was that its not that easy and I need to be more patient. It could take another few weeks and nothing they could do about it. We will see how this story ends, but its definitely not how I imagined it would go thus far.

Y’all, Appliance Associates is the best! I never knew I could feel so strongly about an appliance store…
Until I bought a house and needed a refrigerator ASAP. I had one day on a holiday weekend to find a fridge that my family could help set it up; otherwise, I was on my own.
After visiting all of the big box retailers, disappointed at the in-​stock selection and depressed by the high prices even with the holiday sales, my brother-​in-​law suggested we try this scratch and dent place. He had heard about it from his boss. Even though I lived just down the street from this place for several years, I had never even heard of it. I’m not proud and was getting desperate, so we went.
I can’t tell you how exciting it was to walk in and see such a variety of in-​stock selection, available to take that day. Even though we visited on a holiday, the staff were so nice, friendly, and helpful. Kurt allowed us to browse without pressure, but was available to answer any questions. I found an awesome refrigerator that was such a better deal than I could have imagined, several hundred less than the big box retailers. I LOVE my fridge and can’t believe I was able to find such a great deal.
The next morning, my engineer dad convinced me that an over-​the-​range microwave would be better for my kitchen set-​up than a regular microwave like I had planned. There was no question — we went straight back to Appliance Associates. The staff recognized us from the day before and again were so friendly and helpful. Kirk helped us with the microwave. In a matter of minutes, we found an awesome microwave for a great price. I was able to get a totally fancy model for a much more reasonable price than even the most basic models at the big box retailers.
I hope I’m done buying appliances for a while (knock on wood), but I have no doubt every future appliance purchase will be from Appliance Associates.

Was new to Texas relocated from Canada took the Unilocal referrals and got a great deal on a new washer dryer set — highly recommended– there follow up on after purchase is also very good

Last August, my husband and I moved from an apartment with a laundry room, to a duplex with washer/​dryer hookups. We bought from Appliance Associates (having heard of this «scratch and dent» store from my father-​in-​law, who is knowledgable about these sorts of things). My husband picked out one unit each, they delivered them and installed them, and we’ve been trucking along ever since.
This week, without any contact on our part, Appliance Associates called us and scheduled an appointment to make sure our W/​D were working accordingly. They sent out a guy, who checked them, gave ‘em a clean bill of health, and went on his way. I was so impressed that they were proactive about the warranties service that I decided to write this review!

Great deal, and locally owned! I shopped every scratch and dent place in town and online for a new refrigerator and these folks were the nicest, easiest, and had the best deal. I will definitely go back when I need another large appliance, and recommend them to my friends.

Was new to town and googled «scratch and dent appliances Austin» and found this place. Place was quiet and had ample staff there to answer questions etc. Found exactly what I wanted for $ 200 less than at other retail stores. It was delivered on time by polite guys and I am very satisfied. Most of there stuff looked/​was new new looking with no dents/​scratches that I could see. Will definitely shop there again if I need another large appliance.
We just went back again to find a freezer for our utility room and found a great freezer for $ 200 less than we saw it at other stores. Works great, comes with warranty, and again we were super impressed with the amount of staff and the service. We’ll be going back soon to buy a refrigerator, it’s the first place we’ll look.

Nice folks. Helpful, and have the best non-​wholesale prices in town. Conveient location for those of us who live north of the river. It’s a mom and pop store so don’t expect the super liberal, no questions asked return policy you’d get at Walmart or Home Depot. That’s ok: They have what you need at the right price and have knowledgeable people to help you. I only buy parts here: Can’t speak to the quality or pricing or their appliances. Open Saturday til 5pm!

Went in here for a drain pump for our washer. We called ahead. They had the part in stock and ready for us when we walked in. When I asked what the return policy was (because I am NOT a seasoned washer repair person), the service guy was really helpful in troubleshooting with us. He told us it was probably the lid switch, not the drain pump. Went back home, found the broken lid switch, came back in and the guy had the new lid switch ready. Not only did he direct us to the right part, it was also less expensive :) Our washer is currently running! Totally helpful. Totally professional. Definitely recommend.