ARA Diagnostic Imaging – Quarry Lake

I came here to get an HSG for infertility treatment. I’ve had this done in the past at another facility and had a terrible, very painful experience. That said I was so scared to have this done again, but Mary (the technician who perform my HSG) was AMAZING! Not only did she make me feel secure, I did not feel a thing!!! So request MARY she rocks! I’m a nurse and she really made this experience so nice and pain free. She even offered for my husband to be in the room with me.
Additionally, everyone was so nice and I was in and out in 30minutes.

ARA is a horrible imaging center. I work for a doctor’s office who refuses to send our patients to them for many reasons, main one being that their images are not good quality. Unfortunately new patients still come in with images from ARA. I called to have a patients disc delivered to our office and not only did they send the wrong images, they were laughing when I called to inform them of the wrong images. I was put on hold for 30 minutes and the person I spoke to thought an MRI and an XRAY were the same thing. I had to explain to her that they are separate images. She said she had no idea what was going on and then proceeded to lie to me and say that the patient didn’t have XRAYS done with them. I pulled up ARAs website to access the patients XRAY and sure enough, it was there. I called back to tell them that it indeed was done at their office and they got mad because they were caught in a lie. They said «we aren’t supposed to send y’all XRAYS». These people are rude, unintelligent, and liars.

I accompanied my wife to this ARA location where she received a MRI. I’m a semi-​regular at this building since my PCP from the Quarry Lake Austin Regional Clinic is also in the same building. My wife’s second lanquage is English so I was mainly there simply for support and translation if needed.
We were helped tremendously before we even arrived by having a very helpful lady frm ARA schedule the appointment for us and tell us some of the particulars of what was about to happen. When we arrived we very quickly finished the remaining paperwork and had just poured a small cup of coffee for my wife when she was called back for the procedure. I waited in the reception area of the office which had plenty of seating and an assortment of magazines, complimentary drinks and even TV. Free WIFI was also available.
My wife’s procedure took just the amount of time promised, and while there was a very slight complication due to a mild allergic reaction, everything went just fine with the actual procedure. The only other inconvenience at all was no close parking next to the building, but unlike some other professional buildings at least there was plenty of parking … and think of the good exercise we got from the short walk to the building! :)
We were treated courteously and professionally all during our time there, and I would have no problem recommending this place to others.

This place is pretty nice! Going in for a diagnostic ultrasound, I was nervous. What if they found a baby inside me and then I’m all over the news as being just like the character in that Arnold Schwarzenegger (thank you autocorrect) movie? There were so many people in the waiting room. I was sure that even with my appointment, I’d have to wait forever. This wasn’t the case! I was in and out!
I was made to feel very comfortable. My ultrasound tech, Denise was very nice and courteous. Even in the awkwardness of rubbing goop all over my downstairs bits, she was professional and put my mind at ease.
This is one of those places that your really hope you don’t ever have to come back to, but if I ever need any more diagnostic imaging, I’ll definitely go out of my way to come to the Quarry Lake ARA location.

Aak your doctor for an alternative. This place is a joke. So unprofessional and discourteous. After waiting 10 days to be able to get an appointment, my husband was finally scheduled. The day before, they claimed they didn’t have insurance and wouldn’t sort it for 24 – 48 hours despite the fact that his appointment was less than 24 hours away.
Then, the morning of the appointment, we got a call saying that he didn’t need one of the tests. Likely because they found out that the doctor didn’t order one of the tests and they couldn’t scan the fee out of us since it was insurance coverage. In addition, they changed the location and moved the time up by an hour.
We arrived at they new time. However we had to sit and wait over an hour (which was PAST the original time).
We were then told the pill he needed to take had to be compounded at the pharmacy and would take an hour or more to get here. They man that changed the appointment did so with less than an hour to go which means there was no possible way that they were ever going to see him at the new time.
Then we sat in the waiting room for over an hour. I asked the Dana at the front desk for corporate contact info. She offered me the manager of the quarry lake location. I said that I wanted someone in their main office. She refused and got me the manager who proceeded to not do anything other than tell me that they’d use it as a training tool. So our hours of wasted time, poor communication, scheduling problems, and issues with insurance handling are a training tool. They don’t care to do anything other than say sorry a hundred times. People don’t have time to waste for hours on end with unprofessional medical practices.
After 30 minutes of getting nothing from the assistant manager at Quarry Lake, I asked what she was going to do to make it up to us and she said «normally I give out gift cards but that doesn’t sound like it’s going to make you happy. So you tell me what you want.» NOTE: She never offered ANYTHING in return for the issues.
So if strongly urge you to find any other facility. From their scheduling department right on down the line, they are terrible to deal with.
UPDATE: First off, the reply below is just a canned response from someone in their business office who truly doesn’t care. If they cared more than looking good online like they’re on top of things, she would have sent an actual message through Unilocal,but she did not, obviously.
I called, after FINALLY getting a contact number for their business office, and spoke with an Anna. I explained each point of contact and what happened. She assured me she would get to the bottom of it and see what she could do. 4 hours later she called to tell me that it was a «problem with scheduling» and didn’t initially address ANY of the points that were brought up on my call to her. I asked specific questions to find out WHY they screwed up and she listened to the calls while I was on hold to find that the original scheduler scheduled the wrong test and then at the last minute, they tried to change the appointment in order to cover themselves.
So… when all is said and done, they didn’t do anything other then say «sorry». The one thing she DID say is that she’d make sure she would personally see to it that the follow up appointment had no snags in it.
I have to give her credit for at least trying to improve the quality of service moving forward, but in 3 of my own appointments over the years and 2 for my husband, I’ve never had a smooth experience. She did mention that the manager should have at least offered up some sort of gift card as an apology instead of her snide remarks about normally giving out gift cards but not seeing it help in this case. Maybe we could have gone for coffee or lunch while we waited over an extra hour due to the scheduling incompetency!
Good news. for anyone looking, I did find multiple alternative providers in the area in the event that we need any imaging in the future. So there ARE options. Just make your doctor use the other options rather than the company they’re in bed with…

The receptionists were very speedy at getting me checked in. I made them aware that I needed to be at work within the hour and I was seen so quickly. The ultrasound tech was great at his job, made some small talk, and got me out of there quickly. The whole procedure took about 30 minutes from entering the waiting room, to exiting. Hopefully I will nto need to go here repeatedly, but I do recommend it.

I turned 35 this year. Cue parents harassing you about kids, crows feet and all those «you’re an old lady» medical things you have to endure. One of those is apparently a baseline mammogram. Having never had one of these bad boys, I wasn’t sure what to expect.
TL:DR: It was quick and painless and necessarily awkward. I was also in and out in less than 30 minutes.
Long version:
There seems to be a lot of hesitancy and hushed whispers surrounding this so I was a little apprehensive. Turns out, there was no need to be. Finding the damn place took longer than the actual event. It’s in the Quarry Lake Business park and you should know now that google has no clue how to get you there. After checking in and filling out some forms, I went to the back area and changed into a gown. ProTip: You don’t have to take your pants off. I did mistakenly and then felt like a weirdo. «Ma’am… you don’t have to take your pants off.» Whoopzie.
Then you go to a private room and this machine squishes your boobs four ways to get a picture of what they look like inside. Twice you’ll kind of heft your ladies onto this platform looking thing and the second series is a side pic with more hefting. They basically compress them between two flat surfaces to get the pic. #titsinavice Meanwhile the nurse is moving your arm around and making sure there’s no extra skin that could be caught in the picture which, yes, involves touching your boobs. This whole thing is so clinical it’s not even funny. Your girl bits are treated like any other weird lump of flesh. It’s oddly reassuring.
And that’s it! You leave the signed paper with the gal up front and leave and cross your fingers that there’s nothing wrong.

Nice peeps, quick service, comfortable environment for largely uncomfortable tests. I’ve been lucky enough to only come here for routine screenings. I’m not sure what else there is to say;

So far so good. I had a great experience at this location. I arrived early and was in and out before my scheduled appointment time. The procedure went great and was very fast. Mary was understanding and very good at her job. I haven’t gotten a bill from this place, or my insurance yet, so assuming that all goes as planned this place is 5 stars.

Mary did my procedure and was wonderful. She explained everything step by step, was very patient and professional. The procedure was painful and she comforted me throughout. She even called me a couple of days later to make sure I was doing ok. She made a very unpleasant procedure much easier to handle

The folks were very professional, quick and efficient. We had only received the orders that morning and were scheduled within a few hours, and given a website where we can access he results on the website. efficient!
side note: the nurse got the IV started on the first try, awesome!!!

After my daughters recent hospital visit I got a bill from ARA. It was expected, we have a 5K deducible. My son had surgery in early Spring so that was another ARA bill that I had. Two accounts two different amounts. I was paying them EVERY MONTH, as well as 6 other doctors/​institutions. I figured a small amount was better than no payment at all. Well, I was wrong. ARA transferred me to collections for $ 50. Which is incorrect because I had sent in 2 payments since the transfer. So in actuality they transferred me over to collections for $ 20.42! Even though I was making a $ 20.00 payment each month. That wasn’t enough for them apparently! I did call and try to make arrangements with them but that didn’t work either! I’m beyond disappointed with ARA! Unfortunately, every hospital is contracted with them so I have no choice but to continue doing business with them when needed!!! Thank you ARA!!!

I’m surprised by all the recent «raving» reviews — seems to me there are shills afoot. Either that or they have revamped since we were there, which I highly doubt. This review is for my child’s apt that took place about 10 months ago. I just had my own MRI at another ARA location and feel spurred to share about both mine and hers.
So where do I start about the Seton Pkwy location? The MRI tech was despicable and the price was insane. Our 9 year old was scheduled here by our pediatrician for a STAT Brain MRI. Because of the stat procedure, there was some reason why we couldn’t do sedation, not sure what that was.
2 hours before our 11pm apt, the tech calls to tell us, he’s not, «comfortable» performing a pediatric procedure without sedation so we need to reschedule. Um, what?!? Do I need to remind you this is a STAT, *BRAIN* MRI? I don’t care if you’re comfortable, dimwit, this is your job. My daughter could be in danger and we need her scanned. I wish we had known we had a choice, we would have picked somewhere else, but this was before we knew there were other options for where to get imaging.
I didn’t reschedule, so the tech was not happy when we hung up. When we got there, we had to be buzzed in which was weird to me. The lady at the front desk was amazing and the only reason this place is getting any stars. She was SO nice, she even made me coffee because it was 11pm at night. The tech was a slob and rude. He had stains on the front of his unkempt, untucked shirt. He kept barking at my half asleep child to not move or cry while he was prepping her for the scan. She hadn’t done either, so I guess he was being, «proactive.» (eyeroll)
The whole procedure took 45 minutes, my daughter was so tired because it was so late, she slept off and on. I sat with her the whole time. Thankfully she is not claustrophobic like I am or that would have gone differently.
A month later, we received a bill for our portion, «$ 1,400.»
That was only 20% of the bill…
Go anywhere but here.

Mary is the best tech ever! I went in for an HSG procedure and was extremely nervous, but Mary made it much easier! If I had to get another test, I would ask for Mary! Also, after the procedure I almost fainted but Cluck and Mary took care of me right away! Cluck was so sweet he kept checking up on me! U guys rock!

In and out in 25 minutes at lunch time. Pleasant staff, nice facility, easy parking. Flaky WiFi in the waiting room, but I wasn’t there long, so no worries. Really, a great office and staff seemed to actually enjoy working there. Clearly focused on customer service in a way that many health care facilities are not.

I’ve been to this location 3 times, it’s easily my favorite of the ARA locations.
The parking is free [I have no idea why people are saying it isn’t, maybe they reviewed the wrong location.] the building and lobby are pretty nice and I actually found the seating to be more comfortable than most.
The staff was friendly and courteous, the techs even more so. Nikki was mine for this specific visit and she had a great attitude bordering on chipper, which made the whole process easier to swallow than the 3 things of barium I had. [rimshot!]
I do have a mild complaint and that was that they weren’t able to do both of the scans on the same day but to be fair, that’s not really on them, my doctor is the one who ordered it.
If I do have to go in for another scan, I’ll be coming back to this location as I’ve yet to have a single negative experience here.
I should note I have also recommended this location to friends who have had the same experience I have.

Let me start by saying I’m 31 years old and have never had an MRI before. I had a little trouble finding the place and I had a 1:00 o’clock appointment and they told me to be there 30 mins early I called about 12:35 and told them I was having trouble finding the place. I could tell the woman on the phone was very busy, but was very polite in giving me directions. Needless to say I arrived a little late. I was expecting to wait 30 minutes or so because of the advised arrival time, but less than five minutes after I filled out my paperwork I was called back for my MRI. The person conducting the MRI was named Holly and offered a pillow for my legs. Afterward I asked if I could see the pictures from the MRI and they offered to burn the images on a CD! The images didn’t load on my computer though. Maybe different software? But none the less they were an awesome staff!

I had a totally different experience from the other reviewers. If you go here for a specialized test, you get treated much differently than if you are there for a routine mammogram. I felt like I was treated like one more widget to be processed on their production line.

I recently came in here for a double appointment: ultrasound and MRA, both of my head (whee). They overestimated the amount of time the ultrasound would take, so I was groaning a little inside when I got done with it at 10:15 and the MRA wasn’t until 11. But lo and behold, time has no meaning here! Or the techs were bored. I sat down for maybe 2 minutes and then the MRA tech came to get me prepped and ready to rock ‘n’ roll. Not literally — that would’ve been cool.
So they got me out of there a good hour before I was expecting to be done. Always a sweet deal.
Later that week, I wanted a copy of the radiologists’ reports to peruse myself. No hassle, no charge — I was in and out in under 5 minutes. (I didn’t ask for the pictures, just the final report. Pictures probably would’ve cost, but don’t quote me).
Only con: it’s a big, busy office and I sometimes get nervous around crowds. Pop a Xanax and bring a Kindle to be on the safe side. :)

This story begins years ago, when I started having lower back pain.
(When I say years, I mean like, 15)
In the past two years though, my painful days have outnumbered the painless days. An unnamed local chiropractor told me in June 2008 that I needed an MRI to properly diagnose my problem, but he also said it wouldn’t be covered by my insurance. I believed that until recently, when a coworker had back surgery and told me he had an MRI done to get the care he needed. I thought if he could get a scan, I needed to see if I could get one too. Sure enough, my insurance company said they would cover it.
On with the review.
After going to a doctor to get an MRI ordered, I made an appointment with ARA through a friendly woman named Shannon. I called on a Tuesday. She had an appointment for me on Thursday of the same week. All they needed was clinical notes from my doctor, and the copy of the order I had with me.
Due to some ball-​dropping and incompetence from Austin Regional Clinic, it took longer than expected to get the necessary notes from my doc to ARA. No worries, they were on top of it, and called me to reschedule for Friday (next day).
I was all set to go when Alex at ARA called Friday morning to say my insurance company was now the only thing holding us up. They hadn’t given authorization yet, and that is essential. I asked Alex if I could call Humana and hassle them, but he offered to do it for me. Less than 5 minutes later he called me back and said we were all set, for sure this time. I like those who go the extra mile for a customer.
The actual appointment, from check-​in to check-​out, went smooth as can be.
I’d heard the MRI machine was noisy, so they offer (non-​metallic) headphones to drown out the noise. I brought a CD so I wouldn’t have to listen to the radio, and they played it. I had also heard that the actual machine was not good for the claustrophobic. Lucky for me since I’m tall, when they loaded me in the tube, my head from the nose up was sticking out the front. Then I just had to concentrate on lying still and relaxing so they could get a clear scan image. The tech that worked with me was friendly and helpful.
No complaints at all.
Just be advised that if you do bring your own music, make it light on the bass. The plastic headphones distort like mad on every bassy beat.