Arboretum Nails and Spa

I have been hesitant for awhile to try this salon because of some of the reviews I saw. When I tried to go to another salon I have been to in the area and was told it’d be 15 min before they could help me, I decided to leave (I had an hour lunch break only) and try this salon. It was great. Took me right in, offered me a drink, was clean and nice environment. They brought out new items to do my pedi. Asked me which pedi I wanted but was not rude or pushy about it. I did not ask or realize how long the one I chose would take (took and hour and a half) so me being late back to work was my fault but it was heaven. I chose the milk and honey deluxe pedi after remembering a review of someone else who had one. It was the best! I will go back and will try the pedi with the mani next time. Absolutely a great relaxing experience. The girls were very nice, not pushy at all, and just really made my lunch (uh) hour a relaxing experience. Special thanks to Lee who did the pedi and did an excellent job. Feet feel refreshed, clean, and look very pretty.

I have been going here for seven years now and I LOVE THESE LADIES! :)
They have always done a spectacular job. They are friendly, sweet, and do an impeccable job. I always get gel because I am hard on my nails and have never once had the polish chip. They are precise, never sloppy and will redo something if it isn’t up to their standards (I’ve never had to point out a flaw or mistake – they have always fixed it on their own). I also appreciate that they don’t push you hard to upgrade like so many places do.
Don’t go anywhere else!

Been here for a year. Love their service! I dont have to wait long at all and they have a great selection of colors

I’m not one to complain but this was ridiculous!
I had acrylic nails with the gel polish on and wanted them removed so i can get a gel manicure but they seemed a bit confused on what I wanted. After all was said and done, i got my acrylic nails removed. But during the process, the lady cut nail finger and told me it was okay. It wasn’t… it was bleeding and was stinging. Then another lady came over and attempted to paint my nails. I showed them the color I wanted Gelish «My One Blue Love», and they spent 15 minutes looking for it. Every 5 minutes, they would ask me what color that polish was and I told them blue… it was in the name and I showed them the color. they brought over 2 brown polishes and a purple polish and asked if that was the color. Uhhh, I’m sorry. That isnt even remotely close to the color I showed them. After they found my color, the manicurist started painting my nails. She painted on 3 coats and told the lady next to her in Vietnamese that this polish was ugly, in the sense that she couldnt make it look even or paint it on properly because it was a harder color to paint. Its like a sky blue so it is a bit translucent. (Keep in mind, I am Vietnamese and speak fluent Vietnamese but only speak english to the manicurists because of situations like this. Very rude to speak in a different language in front of guests, just saying.). I asked her in English if there was a problem since she kept talking to the other lady next to her, she said no there was no problem and then proceeded to paint another coat on my nails. After the fourth coat, she painted another coat on top of it. This was when I asked her was it normal to paint 5 coats of paint on a customer. She said yes, for this color. I’ve gotten this color done for the past 6 months, three coats should suffice. (I am also a manicurist so I know what I am talking about for the most part). So… base coat, 5 coats of the color, and the top coat. 7 layers of paint. She tried to get me to do a pedicure and wax but I was done eith the place. I didnt even want the hand massage or neck massage. I paid and got out of there as soon as possible. Never coming back!

Alert: They open at 9 am and they are ready to work! I went in for a shellac mani and I was done by 9:35! My mani even came with a shoulder and neck massage which was a big surprise to me! They have tons of colors to choose from! They have about 15 nail stations and 10 – 15 pedi stations. Helen was very detailed and patient!

Second time I’ve been here. They are a little pricier than a lot of the salons around but WELL worth it. Where a normal manicure will sometimes chip a day or two after. Mine last 5 days before the first chip. The technicians really take their time and make sure you are satisfied before leaving the salon. They have water and other beverages that they offer. Which I always think is a nice touch. Only suggestion — make an appointment. It seems to get crowded. Because they’re that good !

Used to enjoy going here and the service is usually good.
Went here a week or two ago for a pedicure with clean toes (no old polish removal needed) and they charged $ 60 for a pedicure with the gel polish. Add a $ 15 tip it comes to $ 75.
Seventy five dollars!!!
Maybe I’m cheap, but this isn’t a true spa. It’s a small average nail salon in a strip mall that provides decent service. You sit in between the other clients and listen to the nail techs chat amongst themselves about who knows what. Not a big deal… but not a spa like environment either.
If you don’t mind the price and are looking for a decent nail salon this is your place.
If you’re cheap like me, buy a $ 25 gel polish lamp kit from target and do it yourself!

Well, I went back for a pedicure this morning and was extremely disappointed to have been seated immediately, but completely ignored until I went to walk out the door. I made an appointment for 11 am two days ago, and while I was seated at 11, I sat soaking in a pedi bowl for almost 30 minutes. My feet were pruned and I have somewhere to be shortly after. As soon as I got up, a woman rushed over to me. Not sure why they were running slow or what happened, but certainly it was not a problem of mine to the point that I was not acknowledged for 30 minutes straight, wondering when my appointment time was going to come. I even walked in at the same time as another woman who was still in service when I got up and left. There were 4 other women getting worked on and it seemed busy, but why book appointments if you aren’t going to honor them?

Great experience. Visiting a friend that lives nearby and she made the appointment. We all got deluxe pedicures and I got an awesome manicure too. I would definitely come back!

I’ve been coming here for about a year now and I love this salon. They’re always busy but get you seated pretty quick. Manis, pedis, waxing– Ive always had generally great work and I’m pretty picky! They play cool movies if you watch and you can get wine or a cool drink too. :)

Arboretum nails is great. I have never received as good of service as I get here. The ladies are friendly, the nail polish/​shellac colors are plentiful and I love that they remember me (even though I hardly get to go anymore because Im so busy)! I love it here and yes, it’s busy but who comes to get their nails/​toes done when they’re in a rush? You definitely won’t regret coming here!

Worst experience here! Went to get my acrylics removed and a manicure and they left me soaking in the acetone so long that it burned my nail and now there is a bubble. I asked someone for help and they were all very rude. The owner finally came but the damage was done. I will not be returning.

I love pedicures. Nothing I love more than plopping down in the chair, having someone clean up the tootsies, and a great leg massage while I relax. Even a mediocre pedicure is enough to make me happy. Not a picky color person. Don’t need the nails filed to perfection. Just want to relax.
That’s what was missing at Arboretum Nails and Spa. Called that afternoon for an appointment. The lady who answered told me 630p was available. I arrived a few minutes early cause I hate to keep people waiting. Sadly, they don’t feel the same. I stood in the doorway for 5 – 10 minutes before anyone acknowledged me. Several people made eye contact, but no one said a word. Finally someone asked to help and I was told to pick my color. I then sat and waited. And waited. And waited some more. I finally went back to the pedicure area at 705p to let them know I was leaving. The girl turned on the water in a chair and told me to have a seat. I then waited another 10 minutes.
Every nail tech in the place was busy. It’s not as if they were hanging out in back eating bon bons and reading trashy magazines. They were truly hustling. No clue if they over booked the appointments or just took everyone who walked in without an appointment. Either way, horrible experience.
I didn’t take it out on the lady who did my names. I thought she was going to cry. I found myself apologizing to her that she was staying late to do my nails. Even left her a big fat tip because she was innocent in the whole thing.
Pedicure was decent. Experience was not. Guess I will keep looking for my new place…

Came here yesterday with my grandmother to get our nails done.
They did a good job with my nails, and I had no problems with the ladies who did mine. I appreciated the hospitality and comfort they offered to me. However, they weren’t very nice to my grandmother.
When we first arrived, we were greeted at the door and were told to go ahead and pick our colors. I went to the back to pick out my color for my gel nails, and my grandma stayed up front to choose hers. My grandma asked one of the ladies to help her find a certain red that she wanted. Instead of helping her, the lady was short with her and pointed at the colors and said «They’re all right there.» Then walked away.
Within 5 minutes I was asked to go and sit down to begin my pedicure. My grandma waited around for about 20 minutes before they went and got her. I also had to remind them that she was still over there, waiting. They were a little busy at the time, so I understood completely.
After her toe nails were done, my grandma was taken to an area to dry her toe nails. Somehow her nails got messed up in the process and she asked the lady to fix them for her. The lady took one look and rudely told her «You messed them up. I told you to not mess them up.» You could tell that she was very unhappy when she was fixing my grandmas toe nails. It also seemed like she was rushing and she didn’t do a good job fixing them.
They made my grandma feel very uncomfortable for being there.
Like I said before, I had no problems at all. Unfortunately, I do have a problem with how they treated my grandmother. We will not be back.

I’ve been coming to this place for years because of its convenient location (close to both work and home) and because of their pretty decent prices for a mani/​pedi.
Is this the best nail spa in town? No. But do they get the job done? Yes.
The staff is pretty friendly and the spot is pretty clean. However, don’t expect to come in here for some relaxing «spa-​like» experience. The girls working are ALWAYS talking… Like they.never.stop.talking. Of course it’s in a language foreign to me, and pretty loud. It’s extremely frustrating if you are coming in to relax after a long day of work. I’d prefer not to listen to various conversations going on around me in a language I cannot understand.
I think this nail spa has the potential for 4-​stars (maybe even 5-​stars) if they’d work on the customer experience aspect of their business. If they would try to make this place a little more comfortable and relaxing for their paying customers, then I’d probably start recommending them to more people in the neighborhood.

I hope you’ll consider this review-I’ve never written one-​but felt so terrible after leaving this place yesterday that I had to review the shop for its awful customer service!
I’ve visited this place 3 times now, just to give it a fair chance. Each time has been worse. Yesterday, I made an appointment so they could block the time. It was an epic fail. I waited for 10 minutes before anyone even talked to me at the front counter! Then I waited while other walk-​in customers were served before me. I waited 20 minutes after my appointment was scheduled. Other customers were looking confused too. Finally I just left.
There are so many other great competitors in the area so be sure to give them your business and not to people who obviously don’t care about your money or your time.

CONSISTENT results each time. I have been trying out the various places in the northwest area. Most were ok, sometime they were great, sometimes they were meh.
Arboretum Nails and Spa has been consistently good each and every time. I only gave it four stars due the wait. The word is out. People flock here. There is almost always a wait.

I rated them with five stars because of my first two times here, but a week ago my experience was exactly like two other reviewers – horrible! So I think we all three must have had the same person. The nail tech I had was so rough and cut my nails so short that my nails looked like a man’s nails. Ridiculous. She cut down one nail so short that she cut into my skin which was very painful. I did not ask for my nails to be cut down! It was certainly anything but a relaxing experience. And she didn’t take time pushing back my cuticles, so my gel manicure was sloppy. She didn’t have any interaction with me – just talked to the other techs during my manicure. I’ve had a hard time typing on my computer in the days following this stupid manicure because my nails are so short.
I did not get her name, but she has long black hair. I will still go back to Arboretum Nails and Spa, but I will avoid this woman at all costs!

I paid a little more for a pedicure that would soften up my abused feet, and it was great. Nancy was really careful to leave a little bit of roughness for exercise/​running purposes, and I appreciate that. My pedicure has lasted two weeks, so that’s great. My manicure was just fine — good shape. I don’t believe in paying a crazy amount for a manicure because they’re so easily ruined.
I’m sure they do have crazy wait times, but I always call ahead, and they haven’t led me astray yet.

Came in for a full set and a pedicure at 12 on a Thursday and they were super busy! Set me up in a pedi chair right away. Then I waited, and waited with my feet getting uncomfortably wrinkly in the water. It was probably 30 minutes before anyone came to help me.
The pedicure was fine. Normal standard pedi. But I was apparently getting the deluxe? Uh, nah. It was not worth the 40 bucks I paid! The nail tech who was doing my fingernails sat beside me in the pedi chair, which I thought was weird. I feel like that’s why my thumb from the opposite hand is crooked. Ha. My nails do look great and I enjoyed my time to relax, but I feel like I was charged an awful lot.
There are no prices listed from what I saw so I actually have no idea what was charged to me and for what. I understood that my basic pedi was actually a deluxe and that was 40 bucks. So was my full set $ 50?! What!!! I have never paid 50 dollars for nails. I’m not going to go back. Simply because I’ve been to nicer salons for less money.