Arlen J Hanle , DDS

Dr. Hanle has been my dentist for years and he has been great. Dr. Dallas is an arrogant self centered jerk. I will never use him as a dentist again. He doesn’t understand customer service and how to treat people. His staff was rude to me on a couple of occasions and when I talked to him about it he told me that he supports his team no matter what. Also in my last teeth cleaning I specifically recommended a specific person. When I got to my appointment the person I requested was not working. I was upset and let the other person do the cleaning and they were not as good. Dr. Dallas listen up!!! If I ask for a specific person and they are not going to be there that day then you better call me in advance and let me know. Another thing Dr. Dallas did that was rude when I was there getting a crown put on from a root canal I had by Dr. Hanle (who I love) was while I was getting my tooth worked on Dr. Dallas came in the room and told Dr. Hanle 3 times to hurry up with me because he needed the room. This guy is so unprofessional. Please don’t waste your money with him. He does not belong in Westlake. Dr. Dallas thinks his looks make up being a bad business person.

My boyfriend, being a longtime patient of Dr. Hanle’s, recommended his practice to me when I had an unfortunate incident with Sour Patch kids. Upon making my appointment, I was informed that Dr. Hanle was slowing phasing out and that Dr. Dallas Krommenhoek would be taking me on as a new patient.
A little hesitant to go with an unknown entity as I had only heard great things about Dr. Hanle, I bit the bullet and went with Dr. Dallas (as he is called). I am so glad I did! Not only are the staff some of the warmest, snuggliest, kindest people on earth (they even give you a blanket while you’re in the chair), but Dr. Dallas made the process of getting a dental implant a not-​so-​scary one. He explains everything in a manner that is very informative and ensures that you know your full range of options. He referred me to a fantastic oral surgeon, Dr. Cavaretta, who did an outstanding job with the implant surgery.
Personalities aside, their work is absolutely impeccable; they go above and beyond to ensure that you’re satisfied. Post-​dental implant surgery, I went in yesterday to get my molding done for the crown; they took pictures of my teeth with a high-​res camera while holding up different shades of teeth to perfectly match the color. They didn’t rush, they took their time to make sure it was PERFECT.
I can’t recommend this place enough. If you’re looking for talented, good-​hearted individuals you can trust and flawless work, go here and you will be pleasantly surprised. :) A++

I have been a patient of Arlen’s for over 25 years and recommend him and his entire team highly. I have had nothing but exceptional, painless dental care and his staff makes me feel like a friend and family every time I speak to them by phone or enter their offices.

Remember when they switched Beckys on us on Roseanne? Like we wouldn’t even notice? (yeah, right!)
Well, that’s not happening here. Dr. Dallas is slowly being phased in. I saw Hanle leaving the building today and he talked to me a bit, but he did not look at my teeth. I figure he’ll be retiring soon. The ladies at the front said another year or so.
The last few times I’ve gone, I’ve seen Dr. Dallas and he’s (super cute) really friendly, and not scary even a little bit.
The office staff is super friendly and very sweet and their gentle nature puts me at ease. I only see them twice a year, but they treat me like they’ve seen my every day.
I’ve sent several friends there and I’d send you, too!
And they like flossers, so floss yo teef!

Given a choice between visiting the dentist or shoving a bottle of Malbec up my ass, I’ll take the Malbec. I don’t have issues with dentists, I have issues with twenty-​something hygienists lecturing me on the evils of coffee and cigarettes. Listen, young lady, I know more about my vices and shortcomings than you ever will, so harness that energy and go find your Dr. Goodbar or whatever. We’ll both live happily ever after.
Well, this place doesn’t do that. The most disparaging thing I’ve ever heard Miss Cassie say to me was, «Oh my, let’s see how this goes.» On another visit, when Dr. Dallas started injecting me, Miss Lacey began massaging my shoulder as an injection detractor. Please, don’t stop, and syringes on me for everyone. Incidentally, they like using their first names here, something about the lengths and pronunciations of their last names. I think it’s fun playing Antebellum every now and then.
If you’re familiar with this dental practice, it appears Dr. Hanle (he apparently uses his last name) is limiting his role here, and Dr. Krommenhoek (Dr. Dallas to you) is doing the new clients. I personally like working with Dr. K. (I call him that to be different), who I think is an artist at what he does. By the way, this small complex of dental offices is located across the street from Westlake High, and if you want to make your life easier, don’t book your appointments at the beginning or end of the school day.
My only quibble has been the front desk assuring me on two separate occasions they were part of my dental plan, and it wasn’t until I was in the chair being numbed out during my second visit that the front desk informed me that’s not the case. I don’t have an issue with what I wound up paying, I have an issue with them not knowing if they’re in my plan or not. How hard can that be? But that has nothing to do with the dental care here, and it comes down to this: When it’s about me and my comfort level working with a particular dentist and his staff, am I willing to give up a couple of evenings at Barley Swine just to look pretty for Unilocalie pictures? Oh, hell yes — in the end, it’s all good.

Dr. Hanle is a great dentist, as well as being a great guy. He has been my family’s dentist since we moved to Austin 16 years ago (I was 7 at the time.) Thankfully, we didn’t have to go through the «trial-​and-​error» process of finding a new dentist; he was the general consensus of recommendations from friends.
I had a lot of tooth problems as a kid… for whatever reason, all but 2 of my baby teeth refused to fall out on their own, which meant that I had to have 1 or 2 extracted every few months until I was about 15. Despite knowing from an early age that I would have to get teeth pulled every time I went to see him, thanks to his kind demeanor and gentle technique, I never developed a fear of dentists. In fact, I usually looked forward to appointments, as they often meant I got a little break from school! :o) (I wasn’t a fan of the novacaine injections, but his hygienist always held my hand to comfort me.)
His entire staff is also wonderful. His hygienists are knowledgeable, and his secretarial staff is great. They make a point to get to know each patient and their families, which makes for a much more personal experience. They are also very accommodating to special issues, especially when it comes to payment. If there is ever a snafu with insurance or payment, they will generally allow you to pay a little bit later.
Visits are by appointment only, but there are usually appointments open within a few days. If you ever have an emergency, such as a cavity, chipped tooth, etc., they can usually schedule you that day or the next. Sometimes they’ll even keep the office open late, or open it early the next day for you. Fantastic!
The location is very convenient, especially for students at Westlake, as it is right across the street! It’s also located next to a pharmacy that makes great smoothies, so if you haven’t had a fluoride treatment and are allowed to eat and drink, you can get yourself a well-​deserved treat.
Another major convenience: orthodontist Brian Smith is right upstairs. I often scheduled appointments back-​to-​back.
I recently moved back to Austin after spending four years in California, and during that time, I never bothered to find a dentist out there (except for one emergency appointment for an abscess), because I always made an appointment with Dr. Hanle every time I made a visit home.
I feel I should mention 2 inconveniences, which are the only reasons why I gave a 4-​star rating:
1) The building is not wheelchair-​accessible. My sister is wheelchair-​bound, so we have had to find a different dentist in an accessible building for her.
2) The parking lot is small, though it is usually never filled. There is some street parking, as well as parking in the pharmacy parking lot, so it’s not a big deal, but I felt it was worth mentioning.
Other than those two little snags, I highly recommend Dr. Hanle. He is extremely skilled and gentle, as well as generally being a nice guy. (Although he does have the tendency to make me feel guilty from time to time about not flossing enough… heh.) He’s great with both children and adults, and when I have kids, he will absolutely be their dentist. (Unless, of course, he retires… he’s not exactly a young spring chicken anymore.)