Artisan Apartments

I’ve lived here for almost 2 years and when we moved in the company that owns the apartments was super nice the courtesy officer was constantly around he actually got stuff done. Now the only thing that is good about this apartment is the size other than that I’ve had bugs in my apartment maintenance is crap The courtesy officer at this point is non-​existent they say he exists but recently I’ve been trying to make calls about pool noise and my upstairs neighbors and nothing happens and he never shows up. Actually called last night and couldn’t get ahold of the answering service that when I actually did call the actual courtesy officer they were closed. The Upfront staff is completely rude and they never give you straight answers and they never call you back about stuff parking is awful there’s more covered parking then there is actual parking spots so I’m having to park and another building pretty much and having to walk further because there’s not enough parking and its poorly lit im honestly scared to walk my dog around. We pay for our pets so that they can buy stuff like baggies and cleaning out the trash cans around the apartment and there’s never any values and the trash cans are always overflowing and the trash service only comes Sunday through Thursday and sometimes they skip floors so they don’t have to pick up trash. If they tell you the apartments are quiet and you’ll never hear your upstairs neighbors they’re lying I hear everything upstairs if their TVs too loud I can hear every single word I can listen to their garbage disposal and their washer and dryer. If you like all of that then I guess this is the place for you but honestly I’d suggest not moving here

SCROLL DOWN AND READ THE REVIEWS THAT ARE HIDDEN. They will lose your mail. They provide several searches for «fire extinguishers.» Most places you leave those out your door not here, they need full access to your apartment. If you have pets, they will enter the apartment and let your pets out. They shut my cats on the balcony in the summer while «making repairs.» You’ll be charged a HUGE amount when you move out. I paid $ 500 in deposits and another magical $ 400 moving out. Not sure why because their invoices are pretty shady. Everyone is rude, the office staff is useless and they steal. So yeah live here if you enjoy all of that lol

Now they are outright confessing to snooping about in our apartment units and counting our belongings. They «inspect» us and «test the fire alarm system» every other month, and I always suspected they were just scoping us out for stuff to steal.
Now I have my proof. A mass email sent out claiming they performed a «pet audit» during the last «inspection». Nobody said anything about a pet audit. And the inspection had less than 24 hours notice.
I should call the housing authority RIGHT NOW.
Word to the wise, people. DO NOT MOVE IN HERE UNDER ANY CIRCUMSTANCES.
Just don’t.

The staff has been wonderful throughout my entire move and I have really enjoyed living here so far. The price is right for the amount of space you get. The review written by Joshua H. on 11÷28÷15 is dead on with everything. I must say that I am extremely impressed with one of the maintenance staff members, Miguel. He help me carry some empty boxes to the trash without me asking him to help. It was a very kind gesture and I really appreciated it!

Great experience so far. I have lived here for about 9 months (no pets) in one of the 1 bedroom apartments with attached garage after moving from the Riata (which was awesome but ever pricier). This complex is relatively clean, safe, and affordable compared to the other apartments I was considering further south on Parmer. So far, all of my maintenance requests have been answered in a day or two, my apartment has been bug free, and I haven’t had any issues with noise. I really like the layout of my apartment and would highly recommend getting a unit with an attached garage. My experience with the staff during move-​in was fantastic and everyone was more than helpful. The walking trails and green belt in the adjacent neighborhood are fantastic!
I don’t exactly consider formica counters and particle board cabinets compatible with the term «luxury apartments» by a long-​shot and the overall construction and quality of the fixtures leave a lot to be desired. But this is my gripe with pretty much all apartments in Austin trying to claim they are luxury. The bottom line is that this has been a great apartment for me and meets my current needs.
I may or may not re-​up my lease in 6 months depending on career circumstances, but I will be sure to provide an update on the move-​out process whenever I do since that seems to be the process that this most people are having difficulty with and has been hurting the Artisan’s reputation.

We’ve had a huge problem with some new residents parking in the fire zone. I left a note on their truck in case they didn’t realize what a fire zone was (somehow) and they moved their truck. Okay cool. About a week later they started parking in the fire zone again along with whatever friends are visiting (usually 3 – 4 vehicles at a time). One day at around lunch I came home to walk the dog and they were parked in the fire zone again. We walked up to the office to let them know and they were very apathetic. Her exact quote was, «Well you can call the police I guess, if you want to.» Just another reason of many that this staff doesn’t care about its residents at all. Our lease is up in a few months and we can’t wait to move into a complex where the management actually cares about its residents.

*please read before moving here!*
So just trying to move buildings was the biggest headache. Kevin was helping me and didn’t know anything. All the information he gave me on what I needed to do was wrong. When I came in to just put down my deposit, Maria informed me that there was all this paper work I needed to do before they could hold a unit. When I asked if she could give me some of the forms she made it very clear that it was closing time and she didn’t want to help me. The entire time she kept repeating to another lady,” I know your ready to go. So am I.“
Seriously these people are so miserable doing there jobs that they don’t know anything or care about any of their tenants .
Also if you plan on having a pet you have to pay a pet fee and deposit along with a monthly pet rent and if the carpet is new you just can’t have a pet.

Beware! Do not move here! I have been a resident here for almost 2 years. The previous company that owned these apartments was VERY PROFESSIONAL and knew how to run a complex. The new owners have no clue on how to treat their community. Do not ATTEMPT to try to pay rent online they will find a way to get money out of you. Just to say there has been a change of employees and management twice to my knowledge within less than a year. Best advice is to look elsewhere. You do get what you pay for here. Will be DEFINITELY looking for another complex that knows how to treat its residents. No parking either unless you want to pay to park. if you want to get the pest control that you pay for every month that SHOULD be done automatically. You have to request it. The emergency dire door release have been broken since last year when the new company took over and is still broke with the outlets laying in the ground. If you want a secure and safe place to live it is NOT here.

The model apartment is good but the staff took so long to provide service or attend to any one. The staff was confused on whom to help or either new.

Be careful! My brother just moved out after me and my mom cleaned the apartment top to bottom and they charged him $ 1000 for a brand new carpet, padding and all! He has no pets and lived there for a year. They won’t talk or negotiate. Not the type of place that you want to do business with. We posted this on FB and other people said that they SCAM!

Two words: immortal cockroaches
I have NEVER had problems with roaches ever. Never. And when I moved here I was suddenly drowning in them.
They do send pest control when requested but they will not come in and do a thorough extermination.
My guest bathroom and master bedroom show evidence of past water damage in the walls and roof.
Also parking sucks. The area outside is not well lit.
Oh, and in the last 6 months we have had 3 complex wide inspections two of which they said we’re fire department inspections. However I personally know a local fire inspector and he told me that this complex is listed as not inspected yet this year at all. O. o So WHO was in my apartment looking at things?
The Staff are friendly and helpful but seem to have little to no authority to do anything.

We have lived here for 2 years. We thought the previous management had their opportunities to be better for sure, but maintenance was always quick and over all the place is not that bad, albeit for too expensive for very iffy building quality. (Don’t let the outside fool you, it’s like Walmart made the insides of these places)
New management rolled in around October of 2014. We were excited to think the place might actually be better run and nicer to live. Mother of Moses were we wrong. The new management could not care less for the residents of this property, when keep in mind, these residents were here first. I’ve had the manager, Rachel Johnson, laugh in my face when we decided we had enough and wanted to give our intent to vacate. I’ve never been so disgusted in how I was treated by someone I pay a great deal of money to on a daily basis. Now our AC is broken, we had maintenance confirm its a blown compressor 3 days ago. Now they’re telling us how they don’t have to fix the AC because the weather is «fluctuating» and they «don’t work on outside units past this time». We have an inside (terrible) unit. My wife and I have tried to sleep in 80 – 85 degree temps in our apartment. Also, she’s 8 months pregnant. This is completely unacceptable.
Moving day cannot come fast enough.
Steer clear from this place, new and old Austinites. You’ll do far better basically anywhere else.

Well to begin with Moved in in May and had an unbearable smell in carpet. Carpet guy stated that it was Dog Dandra and carpet needed to be replaced. it took about a month to 6 weeks to have this done. We complained about window leaks and mold growing around window from day 1. Maintenance put on fresh caulk and would wipe down window sills every so often. Management changed And we started talking to new management about the windows every time it rains carpets get wet from water coming in and then mildews. put in a workorder in November in which they stated they were going to change windows compleatly out now it is February 23 and still nothing has been done we call and talk to some one every 15 days or so and the y seem to blow us off. my electric bill is sky high and we still cant get house over 60 degrees. Management has told us that we are not eligible for any compensation due to Windows Leaking air and water. We have never been late with the Rent. through all of this.

I lived here in 2010 and 2011. This is one complex I’d NEVER live in again. Had I not leased a garage, which by the way they consider it the same as an apartment lease so no backing out, I’d have to park by the next building and walk back. Maintenance was HORRIBLE, the leasing staff changed on a weekly basis, management could care less about residents and they were over priced for the quality of the apartment. There are FAR better apartments out there.

This is the first apartment I have ever lived in in the States, and I have to say my experience has not been entirely pleasant.
The staff is very friendly – I’m talking to you, Oscar and Natasha! I also appreciate the monthly breakfasts, nice pool, and gym. However, as a frequent gym-​goer, I have noticed for most of the year that there is always only one working treadmill, even though there are two in the gym. They have taken the time and funds to replace some of the elliptical bikes, which I appreciate, but I don’t understand why they still haven’t fixed the most popular machine in the gym! It’s always a race to see if I can get to the gym before someone else claims the treadmill. I usually lose and end up waiting 30 – 40 minutes until they’re done, or just give up and do something else.
Now I can get to my greatest and most frustrating qualm: PARKING. When I signed the lease, I specifically asked if parking would ever be an issue, and I was told that there was always «so much parking» around my building. This is the BIGGEST FATTEST LIE EVER. If you’re getting home anytime after 9pm, you’re hard-​pressed to find a spot, especially one around your building. This obviously isn’t an issue if you have a garage or a covered spot, which we weren’t even offered when we signed our lease. I wouldn’t renew my lease here just because of the monstrous parking issue.
Like many other tenants, I also experienced some gross carpet issues upon moving in. When we signed our lease, we weren’t allowed to see the apartment we would be moving into because it «wasn’t ready yet.» We essentially moved into the apartment blind, having only seen the model apartment and blurry pictures of our own apartment. We were, however, assured that maintenance always replaces carpet after tenants move out, if it is a little dingy. Expecting nice new carpet when we moved in, we were grossly disappointed. And I really do mean «grossly.» Not only was the carpet not replaced for us, but it was filled with hair. Human hair. Everytime I picked something up off the floor, I picked up five or six black hairs with it. I don’t get grossed out by hair easily… I mean, everyone has it. But there was so much hair in the carpet that even I was repulsed. I complained to maintenance, expecting them to replace it at this point, because they told us they would do that if it was necessary. Instead, all they did was send one of their guys up with a vacuum. Well, let me tell ya, a vacuum was not going to do the trick! There was still hair everywhere. So we had no choice but to either throw a second hissy fit in the office, or just deal with it for the year. We dealt with it.
There have been plenty of other maintenance issues during our time here… jenky dishwasher that sounds like it’s going to explode every time we run it, our fridge went out a couple times, the water from the fridge tastes like feet… overall, not an entirely great first apartment experience. Needless to say, I won’t be resigning my lease.

Moved in last July and looking to sign another year with my girlfriend. Never had any problems although I am not a high maintenance tenant as some other people are. The only time I bother the leasing office is when I need a package. They host several events a month from pizza days, dinner nights, gym days etc. it has been a pleasure here.

My roommate and I have been staying here for almost a year and it’s about time to renew our lease. We just moved here from Houston and we chose Artisan because it was a nice location and the driveways around the lot were smooth.
Since we’ve moved in we’ve had very little to complain about. We’ve only had to call maintenance twice about our refrigerator and it was replaced the same day.
I love how our apartment has direct access to the garage from the 2^nd floor. Genius floor plan.
My only complaints have to do with the «fees» and other add ons that come out of nowhere. We own 2 cats… so we had to pay non-​refundable deposits for both of them and on top of that we pay «pet rent!» Really? This is the only complex I’ve ever heard of charging such a fee for pet rent. I think it’s silly but I can deal with that.
The main things that bother me are the trash services they push on their tenants. They basically charge you $ 25 to take out your trash… but not just any trash. It has to fit in a designated container and lined/​tied in a bag that fits in it. This is fine for a single tenant but if you have family then you’re going to find yourself making trash runs anyway. If customers want this service then by all means let them pay the $ 25. But forcing everyone to pay it whether they use it or not makes no sense at all.
I’d like to stay here longer, but instead of incentives and rewards for good tenants I fear I may be greeted with nudges to leave. If anything, loyal and responsible tenants should be given incentives to stay especially if they’ve been good responsible tenants. All the horror stories I’ve read about hidden fees and charges after moving out have me very worried.
We will find out soon enough and I will report back with an honest account of what I find. But so far it’s been a smooth ride. The neighbors are great (except the ones above me… I swear they make noise like crazy!) but I can tolerate the occasional ruckus so long as I am given the same leniency. The staff has been super cool with me (talking to you, Oscar). So for now I give Artisan a 4 Star experience… subject to change after negotiations on the lease.

Okay, So I have lived here for 3 years and overall I am very happy. The rent has gone up quite a bit and with more modern apartments popping up close by for nearly the same cost makes me feel like a giant sucker everytime I have to go drop off the rent check.
On the other hand— The maintance staff is always prompt, nice, and fixes whatever needs fixing. The management staff has always addressed my issues and yes there have been some with neighbors, security, and billing. I adore my neighbor across the hallway, but that’s about it. All the great tenants have moved! Parking has always been a pain, which is why I pay for covered parking. Now tenants seem to think if there isn’t any parking they can just take whatever covered spot is available. It’s very frustrating and management has been trying to address this issue for awhile now. The complex has had a few security issues with car vandalism and break ins, but they usually send out emails and notices right away with this happens so the whole property can be on the lookout. The property is opened to the new residential area, which attracts alot of kids to the pool and open greenery and again raises security issues. Like I said overall I am happy with the open floor plan, greenery, and trees which is unlike any other apartment complex I have lived at. I just think there is room for improvement.

My husband lived here with a roommate a few years ago. When I finally moved to Austin, he was living in another complex and I wanted to come back and live at Artisan. Everything isn’t super fancy but it’s much better than where we used to be (Colonial Villiage at Quarry Oaks). Artisan is safer, cleaner, friendlier, and less trashy as a whole. The office staff is super sweet and they know us by name. There are monthly activities like a free monthly community breakfast that I’m a big fan of.
Parking is tough, which is why I’m docking half a star. There’s never any parking. I decided to get a covered parking to ensure I have somewhere to put my car that’s relatively close by. Everyone on our floor seems to have annoying, yappy dogs that bark all f*ng day long, which is very annoying. I despise barking dogs. That’s another half star docked.
Worth mentioning that there are a few possums and raccoons roaming around late at night. Not much can be done about nature though so I’m not removing a star for that. There are fields close by and animals will always be roaming around apartment complexes. Just deal with it.
Overall, I do enjoy living here. It’s close to work, clean, no drugs are being sold here like they are at CV, the apartments are spacious, dining is within walking distance, and the staff is helpful and responsive (high 5s for Oscar and Natasha, they’re awesome!). I wouldn’t mind living here for a while until we get a house.

Out of the 10 apartments I have lived in this place is by far the worst place for anyone to live. It started when I was looking for a place to live and I figured to check these guys out. I liked it and began filling out paper work. They said they needed the fees next and they would run everything. When I left I found out that their was an apartment down the road with a better deal. So I called them to inform them I would not be renting from them.
The apartment rep suddenly became really rude and said that I wouldnt have been a good fit there anyways and they would have rejected me anyways after they got my money. So I went to the other place. Well little did I know the other place was a «sister» property and they said that the rep from the Artisan had called them and informed them they were not allowing me to live there so they should also say no and they did.
I then called up the artisan and spoke to the manager who apologize and for some dumb reason, later was able to convince me to rent with them. Everything was decent except the fridge kept having issues and it took 48 hours for them to fix it.
When I moved out they kept my $ 250 deposit and then also charged me an extra $ 600 for «damages». When I asked why they sent it to collections instead of contacting me they said they sent it to my last known address… the apartment I had just moved out of on their property. They said they were not required to call and when asked for a statement showing what the charges were for they couldnt provide. They then said they would send me something within 30 days. BTW still have not received that.
We left the apartment in great condition and even better since we replaced the busted ass blinds they had put in there when we moved in. Stay away from this place. Its a con. They milk you for as much money as possible and then con you into giving them more when you move out.
OH! The best part is, since I work till late in the night I would usually get home around 3:30 am. One night I went to walk my dog for the night before going to bed. There was one of the residents 15 year old kid digging through a persons car. At first I thought maybe it is just his car. I then made a sound to which he suddenly noticed me and instantly got out of the car closed the door which didn’t close all the way. I yelled to him that the light was still on and he began picking up speed. Thats when I noticed my cars dome light was on as well. I then started chasing him back to his apartment to which he I lost him in one of the buildings.
I filed a report and informed the police that he lived in the apartments because I had seen him before. The next morning I informed the management to which I was told «So what, we are not the police.»