Austex Pediatrics

Dr. Cassels and her staff are great. Nurses Clay and Barb are quick and efficient at giving shots. They return calls quickly. They get us into appointments when needed. Dr. Cassels often remembers specific details about my children, despite having many clients I’m sure. She was recommended by a friend, and now many of my friends (well, their kids) all go to her as well. My son (now 3yo) got RSV at 18mo. We had a few appointments. I remember when Dr. Cassels even called after hours just to check in on us. A new partner, Dr. Glazener, recently started since Dr. Caldwell retired. We’ve only seen him once and my sick daughter (18mo), who wouldn’t let anyone touch her at the time, opened right up to him. He patiently showed her instruments, she giggled, and that was it. Thanks to Austex Pediatrics for helping us keep our kids healthy (and treated them quickly and efficiently when they’re not).

Dr. Melody Cassels is simply outstanding! She is thorough, patient, and has a great bedside manner. We always have a list of questions for her, and she listens and answers each one for us. When our son was born 3 weeks early, and had a few overnights in the NICU, Dr. Cassels worked him into her busy schedule so she could see and evaluate him the day after he was discharged — that meant the world to us. If you’re looking for a pediatrician, I absolutely encourage your son or daughter to become a patient of Dr. Cassels.

Even after we departed the Austin area, my husband and I are still talking about the care and how awesome Dr. Caldwell and his staff were.
We were referred to Dr. Caldwell by my OB/​GYN when I was in my final trimester. I came from overseas and chose Austin as my place to deliver (I was with State Dept overseas and could not deliver in the country I was posted to). Basically — Oh My God, I still can’t believe we found Dr. Caldwell.
I have a toddler and Dr. Caldwell listened to my concerns about his development and managed to refer and put in a word for us to see a specialist for my toddler. He was able to catch my toddler’s need for early intervention and therapy — something our previous pediatrician just shrugged off. To this day we’re thanking him for that.
When my now 6 month old was born, he had a very very high bilirubin count. Dr. Caldwell would see him and call us every morning, even over the Easter holiday when everything was shutting down. He wanted to make sure a hospital stay for my infant was not in our future. Before we departed for our next assignment, his staff made sure to write everything out and gave us the copies and everything we needed.
There are more fantastic things to say about Dr. Caldwell and his staff, we even saw Dr. Cassels every now and then and she is great too! Everything is fantastic. If I’m talking about how great the care is even though I’ve moved several States away, you know it left a great impression on me.

We have been going to Dr. Caldwell’s office for over 24 years! We moved to Austin years ago when we had only 2 children and then moved out of state for 3 years. When we returned to the Austin area, with one more child added to the family, we immediately called the office to re-​establish ourselves as patients. Since then, we added one more child to our family and Dr. Caldwell was able to be her doctor from the time she was born to this day 15 years later! We have started seeing Dr. Cassels on several occasions over the last few years and absolutely LOVE her as well! They always follow-​up with phone calls to check on how the kids are doing after they’ve been in for illnesses. I couldn’t imagine using any other pediatricians in this area. We live in Round Rock, yet I have never even thought about finding someone closer. I wouldn’t trust anyone else with my children’s care! The staff is also probably the most professional and friendliest I have ever encountered, from the front desk, to the weigh-​ins, to the lab and the nurses! Quite simply… THE BEST!!!

We love Dr. Cassels! She always takes as much time as needed for your childs visit, whether sick or well. Great office staff. Nurse Nicki on call for phone advice is a gem too.

We have been so happy with Dr. Cassels. Since our daughter was born 7 months ago she and the office staff have provided excellent care. We never have trouble getting an appointment when our child needs sick care, and for phone consultations one of the very knowledgeable nurses always calls us back within a few hours.
Dr. Cassels is very thorough, listens well and takes her time, which as rookie parents we very much appreciate. She’s also been fine with us stretching out our daughter’s immunization schedule. An added bonus, our daughter absolutely loves her, and lights up when she walks into the exam room (even when she’s sick!). I like that they are a smaller practice because I feel we get more personal attention and time with the physician.
We highly recommend Dr. Cassels!

Couldn’t be happier with Dr. Cassels. We moved to Austin about 6 months ago and needed a pediatrician for our then 9 month old daughter. We chose Austex Pediatrics based on the reviews and they were right.
I trust Dr. Cassels’ decisions and appreciate her kind bedside manner. She’s also been flexible in working with us on our alternative immunization schedule.
Highly recommended!

I’ve been taking my now six-​month-​old son to see Drs. Caldwell and Cassels ever since he was born. (Dr. Caldwell is our main pediatrician, but we see Dr. Cassels when he’s out of the office.) My OB, whom I love and trust dearly (and has two sons of her own), highly recommended this practice, and I can see why. Even though they’re always busy, they make us feel like we’re getting all of their attention. The doctors are incredibly kind, attentive, and detail-​oriented. I’m not the type of parent who has a lot of questions prepared when I go in, so it’s nice that Dr. Caldwell educates me so much on what to expect at every developmental stage. I took one star off because I’d prefer a faster response time from the nurse over the phone, and there was one time when the office lost my message for her, but overall, our family is extremely happy with this practice.

Dr. William Caldwell has been my daughter’s doctor since she was four months old. He’s a wonderful doctor, very caring, and extremely thorough. Although his office is quite busy, Dr. Caldwell always takes time with his patients to make sure all concerns are addressed. On the couple of occasions when our daughter was particularly ill, he made sure to call us multiple times at home personally to check on her. My daughter has seen Dr. Cassels a couple of times and she is great also. You really can’t go wrong with either doctor.
Dr. Caldwell’s office and clinical staff is usually very helpful and compassionate, although I will admit there are a couple nurses that have been there for years and sometimes seem burnt out. Overall, they are awesome though.
I gave only four stars because of after hours accommodations, which is an answering service that contacts an on-​call doctor to speak on the phone. The on-​call schedule is shared between Caldwell, Cassels and a couple other doctors. We’ve only used it once and it was awkward. Once we got the doctor our phone call got cut off somehow and we had to start the answering service process over again, which took awhile. Since then we decided to use ARC after hours clinic we if absolutely had to visit a doctor on a weekend or evening. Despite that experience, we still love Austex and won’t change doctors any time soon.

Melody Cassels has been our pediatrician since our son was born, 18 months ago. We could not be any happier or impressed with the doctors, nurses, and staff.
We get all the time we need for questions, thorough answers and reasonable advice.

I called to make an appointment with Dr. Melody Cassels and needed an appointment for my stepson on short-​notice as we had just moved to Austin and were running low on medication. The receptionist was nice as could be and gave us an appointment for two days later.
All of their new patient paperwork is on the web, which made it super-​easy to get established as a new patient. They’ve even got third party payer paperwork that can be faxed in with a credit card number (which is nice when the person responsible for paying copays etc isn’t who is taking the child to the doctor, as in most divorce/​custody arrangements).
The office itself is in a great location, has parking available, and is very accomodating. Dr. Cassels was WONDERFUL — she listened to all of our concerns and worked with us on everything we needed. When I came back in after the appointment with a question from my stepson’s mother, she even met with me in person to answer the questions (even though our appointment time was long over).
Highly recommend this office and Dr. Cassels!