Austin Appliance Rebuilders

Don’t trust these guys — plain and simple.
We purchased a washer and dryer, a dishwasher, stove, and a bunch of tools.
My wife and I just came home from vacation to find that the dishwasher leaked and ruined our brand-​new floors that were put in roughly 6 months ago. The dishwasher is only eight months old.
I called to get a refund on the dishwasher and was told they only offered a 90 day warranty and wouldn’t work with me.
On top of all of this, the owner (Dan) was extremely rude and ended the conversation by hanging up on me.
Spend the extra money and buy new with a true warranty.

This is for the Brown street location. We purchased a shop vac, a tile saw, and a belt sander from them. All items powered up and seemed to be fine when we purchased them. Upon trying to use the items, the tile saw had a bent blade, the belt sander had an internal part missing so the belt did not turn, and the shop vac had very little suction. Don’t waste your money here. Dishonest.

People here lies about everything. I gave them my dryer for repair, a guy called eagle told me they can get it fixed by the next day. I waited for over 2 weeks my dryer is still sitting outside of their store. I called in at least 3 times and stopped by every other day. He keep telling me different BS every time. Eventually I just give it up and give my dryer to them.

In short:
The people here are rude, they lie, and are kind of back-​country scary. Their appliances break down. I would definitely recommend you steer clear of this place.
The long story:
My wife and I recently bought a house and decided to rent our old house. We moved out and looked for an affordable place to purchase a stacked washer and dryer plus a fridge. We found these guys and bought both. They delivered the next day.
So this guy Zane shows up in a van that has been converted to a truck. He has a standalone room AC unit in his passenger seat, with wiring going everywhere, and proceeds to catch the whole thing on fire when he parks in my driveway. Fire out, he gets out to unload appliances. He brags about being the only one on staff that comes by himself because of his incredible strength. So I end up HELPING Zane unload the appliances, he fell down trying to get the fridge up the stairs because it was too heavy, and we nearly busted the washer and dryer getting it off the truck. Zane forgot a dryer vent hose that «normally comes with the unit…» so, because the office is «so far away and I have a 6 pack waiting for me at home» he said I could just buy one at Home Depot. Thanks Zane!
1 hour later we are finally done and units are installed. Great! The NEXT DAY I get a call from the new tenant and the fridge has stopped working. So our super great tenants call them and get someone out there to fix it. Then, the VERY NEXT DAY the washer stops working. Again, the super awesome tenants call them and schedule repair. They send someone out who says «This dryer plug is on a 20 amp circuit breaker and needs to be upgraded to 30 amp.» So I call AAR and Betsy says she can hook me up with an electrician. This is Monday. Wednesday I call to see if she got in touch with anyone. Nope. By the weekend I’m done and call my own. He meets me out there, we look at the breaker box, he analyzes the electricity coming from outside, inside, the plug, the wiring, etc. Turns out I am ALREADY ON a 30 amp circuit, with 30 amps running through 30 amp wiring. So I pay an electrician to debunk the idiot AAR repair guy. The washer and dryer unit just isn’t working. So I call Betsy back on Monday and explain the electricity thing. I tell her I want my money back and they can take it. She says she has to talk to someone else there and needs to call me back in a few minutes.
Never calls me back.
I call her back, some guy answers. I explain to him the situation. He says «This sounds like your problem, not our problem.» Then hung up on me. WTF???
I call back, ask to speak to Betsy. She is super busy at the moment and would like to call me back in a few. Ok.
Never calls me back. This back and forth went on for over a week.
Finally when I call her, she says fine she will refund the money Takes a pic of a paper receipt with my credit card numbers and sends it to me showing a refund. Then wants to end the call without addressing the fact that I have a broken unit in my house. She said she would schedule someone that day.
Never scheduled. Never calls back.
It takes a week of me calling her every day before she finally gets someone scheduled to come pick up the old one. It also takes a week for them to refund the money to my credit card. They finally came this weekend and picked it up. I had to hire a guy to help me deliver our current washer and dryer over to the house for our tenants.
So, after dealing with Austin Appliance Rebuilders, I am:
— Out $ 30 for an electrician visit
— Out $ 80 for help to get our old units back in the old house
— Have no washer and dryer and need to buy new ones
Worst. Experience. Ever.

Great experience, I had a Kenmoore Elite gas dryer and needed an electric-​they accepted my word that my gas dryer worked as they did not have gas outlets-​swapped me a nice gas dryer and $ 40. No hassles here. Don’t be fooled by the rough exterior, plenty of nice appliances inside!

I give them 2 stars for selling me a refridgerator at a great price BUT you get what you pay for. I had just moved into a home rental and the supplied fridge by the owner went out and the owner didn’t want to replace it so I was forced to quickly find another one within my budget since Christmas was just 2 days around the corner and we have 2 kids and one on the way.
I came to these guys and found something within my budget. I’ve had the fridge for 3 months and I’ve had to have their repair guy come out 4 times and I’m still having the same problem. The freezer is not freezing properly. The repair tech gets attitudes and returns call late & comes late to scheduled appts. When I call the store i’m directed to the repair guy. Its really just a big hassle and everythings handled unprofessionally. I really just want my money back so I can just go and buy a new one. This has been a horrible experience and I’ve lost so much money in food because of this purchase. I cannot recommend them to anyone. I am considering filing a complaint with the BBB. Buy at your own risk. That 90 day money back warranty is worthless if they dont fix it right the first time.

these guys were amazing! they were incredibly helpful when choosing appliances, gave us a great deal, and delivered our appliances same day. no complaints at all. they have a 90 day warranty on their products which helps ease your mind about buying used or rebuilt appliances. you can’t get that when buying used appliances from people on craigslist. if anything goes wrong and we have to utilize the warranty, i will update the review to let others know about the experience.

We had a great experience buying a used washer and dryer here.
Its not exactly the shiniest show room but they sold us quality used appliances at a decent price. Hawk was incredibly helpful, as were the delivery guys who hooked everything up for us. Highly recommended.

These people are great, the location at 9300 BROWN St is another great location. You can call them on the phone and ask for what you need and if they don’t have it, and they probably do because they have a million things, they will find it.
I needed a washer and dryer ASAP, and without a vehicle or anyone available to travel around to shop for a pair. I called their number and spoke of my dilemma, and fully trusted the woman I spoke with to deliver a set to me UNSEEN, immediately. They delivered exactly what I asked for… a simple, easy-​to-​use washer and dryer set that was amazingly affordable and I love it. I was clean, pretty, like new and it works great.
After such a great experience, a week later I finally had a vehicle, so I drove there to meet and thank them. I received more advice for where to shop in Austin, since I was a new-​comer and all, and they were so understanding of my situation. They offered to find me anything I needed.
Call these fine folks… If you want to save $$$ and get a GREAT product, and AMAZING service.