Austin Auto Assistance

I had my eye on a Volkswagen listed in inventory through auto trader so I made a call about it and made my way down to test drive. I was about an hour earlier than I said I would be. The office is filthy and disorganized. There was one employee working. I waited for 30 minutes while he went to the other lot to retrieve the vehicle. Da
When he came back in, he informed me that the vehicle hasn’t been detailed yet and was still dirty. No real issue and I’d made the drive so I test drove it. There were a number of issues with the vehicle, the interior was degraded, the AC wasn’t blowing cold, there were no hubcaps and the airbag light was on. At this point I should have just walked away, but minus the issues, it was a sexy car.
I was assured that the issues could be rectified by Monday (this was on a Thursday) so I agreed to leave a $ 300 deposit. Monday rolled around and when I called at 1130 am, none of the work had even been started. At this point, I asked for my deposit back but was reassured the work could be completed on time. At 430, I went back to test drive the car again. It was obvious that the work had been done quickly and sloppily. The AC still wasn’t working one of the hubcaps fell off sometime during the test drive.
Obviously I’d had enough so I asked for a refund. They initially tried to bargain with me which was irritating. I’d waited four days for shoddy work. Once he finally agreed to rerun my card, I waited for 30 minutes to have a receipt issue.
Given their general demeanor, state of the office and the small sample of work I’d seen done on the vehicle, I wouldn’t trust them to wash a vehicle, let alone sell anything durable.

My daughter needed to buy a car. She needed me to co-​sign. We found an affordable car at Austin Auto Assistance that my daughter really liked.
I went into the car lot feeling grumpy and skeptical. Because of my daughter’s poor credit rating, we didn’t expect a break on high interest rate, but Daniel, the salesman, worked with us to set up payments that my daughter can afford, and was flexible about what date the payments are due. And now she has the opportunity to improve her credit rating, by making her payments on time.
Daniel was nothing like the stereo-​typical used car salesmen. He has a purpose to help people with poor credit to get behind the wheel. And help is what he did.
A free CarFax report was provided, substantiating that the car has only had one owner, no accidents, and was well maintained.
Daniel went out of his way to handle every glitch that came up, including getting in touch with our insurance company on a Saturday to change the policy. He did not skimp on any paperwork, either, which is something I admire.
By the time we left Austin Auto Assistance, me in my car and my daughter in hers, I was not grumpy anymore, and my daughter is completely happy with her new car!