Austin Infiniti

Once again Bobby went above and beyond the call our duty to help me out. Out standing service for the Austin Infiniti team. Once you buy an Infiniti and you need to take it in, ask for Bobby you’ll not be disupointed.

This is my first Infinity and I must say will not be my last! The service department is great and Dave Henricks always makes sure that everything is 100% before I leave the dealership! Thank you!!!

I have had my Infiniti for 10 years. I always take the car to Austin Infiniti for service. The entire service department is outstanding. When you drive up they open you car door and greet you immediately. My service advisor, Monte is always ready for me and gets me on my way quickly. Pick up is a breeze. Very fast. I do like the e-​mail they send explaining what services your car might need and ranks them from critical to needed soon. Gives you options. They have never overcharged or told me I needed something unnecessary. I feel I can trust them and with your car that is huge.

Nick Lefebvre was the one helping me service my car. And he was the absolute rudest person ever, if he is your rep I would suggest moving to another rep.

My wife and I spent six months traversing through the gauntlet of dealers in Austin and San Antonio, searching for a used QX56. Drained of our patience, we decided to give Austin Infiniti a shot and were pleasantly surprised! Austin Infiniti addressed all our questions and worked with us to get the best deal possible. At the end of the day, we elected to go with a new QX80, and love it. Thank you Mike B. for making this wonderful experience and renewing our faith in the car buying experience!

My husband and I dropped by half an hour before closing time, in the rain, expecting to quickly look at a used Infiniti my husband had his eye on. Almost turned around since it was pouring rain, but decided against it. I was glad we left my daughter at home with a sitter, as car buying is never fun or practical with a toddler. It can be done, but it’s not fun.
Camey Martinez was very friendly, knowledgeable and helpful. We test drove the car my husband wanted, in the rain, which actually gave us a real idea of what the car was capable of. She was able to answer all our questions about safety, warranties, etc. and was even familiar with the particular model because her husband owned it. Every question we had she knew the answer for, which was a huge difference compared to 2 other dealerships we had gone to earlier in the week. The personal details and experience really upped it up a notch. The «numbers» part of the deal went by efficiently and was straightforward. She did not seem to mind that we kept her after hours, and surprisingly there was still someone there to appraise our trade in, detail the new vehicle, and finish the financial aspect, all after closing time. It was much appreciated, as I hate coming back a bunch of times for things. There was the general idea of «We can definitely make this work» when it came time for logistics and concerns.
David Basham walked us through the paperwork. He was very friendly, informative, and knowledgeable. He knew all the answers to our questions, and presented the warranty information without being pushy. The warranties sell themselves in my opinion, and I didn’t feel pressured. He, as well, didn’t seem to mind that we kept him after hours.
I will update my reviews if needed after we go in for services, oil changes, tinting windows, etc. But so far it’s been a 5-​star experience. The entire process from walk-​in to drive out was about 3 hours, which was extremely efficient. Thanks Austin Infiniti!

Went into Austin Infiniti with high hopes of finding a car around the holidays. I had the privilege of working with Howard throughout the process. Howard was great to work with and was very quick and thorough throughout the process. You can tell he has a lot of experience with Infiniti vehicles and the sales process. Within 24 hours I test drove the car I wanted (Q50 Premium) and was out the door with the vehicle the next day. I felt satisfied with the purchase and the vehicle I chose. I recommend this dealership and working with Howard if you’re looking for your next Infiniti. Great service!

Booked my car online for service on Wednesday. Took my car in service on a Friday morning at 7:30am. It’s pretty much an oil change and a car inspection. From my miles, it was also time for a tire rotation. It was my first time here as I just moved in from out of state. The service coordinator was friendly and at first mistook my car for another (since it was the same model and I didn’t have any records here), but after a few more questions he found my correct reservation. He said it would take 1 and ½ hours. I chose to wait in the waiting room. the facilities were really nice with two TV, one for local news and one for world news. There were croissants stuff with hot dogs on the counter along with coffee. I said down and read a book while my car had service on it. After about 1 hour and 15 minutes, it was finished. My car was freshly washed and ready to go. According to the assessments, I would have to change my brakes the next time. Overall the service was very good and the facilities were really nice. I would definitely come back here again for car service.

Great service team! They do a thorogh evaluation and present you with the results. They are not pushy and allow you to decide what work should be done. Great lounge area to hang out in while your car is being serviced.

Took the new vehicle in for it’s first oil and filter change. Kind of expecting to get hosed on price, since the vehicle carries the Infiniti brand. Not only did they have a great price, but the service representative (Monte) informed me they offered special for a car wash at no charge if I were willing to wait for an hour. My vehicle was ready about an hour later, oil/​filter changed, vehicle washed and looking great. I didn’t get the tired old story about a $ 90 dirty air filter, or a needed $ 75 tire rotation, etc… Almost forgot to mention, they have a coffee/​latte barista in the waiting room.
Finally my remote was acting up over the last month. I asked Monte if he could take a look at it, they replaced the battery, charged me 55 cents and the remote is working great now.
All in all, a fabulous experience. The dealership is a long haul from our house down near Driftwood, but after this experience, I’ll definitely be making the drive for our service needs.

Fortunately my visits to the service department have only consisted of oil changes. Each visit I’m more impressed with their service team. Everyone is so kind and truly goes above and beyond to make sure your experience is nothing less than excellent. Yesterday, Richard checked on me multiple times to make sure I didn’t have any questions or need anything. He was very informative and as a woman I appreciate that. Keep it up Austin Infiniti Service team!
Oh and did I mention they serve freshly baked chocolate chip cookies while you wait???

My husband and I recently went to just test drive a QX80. Sure enough, we left with a brand new one that day and couldn’t have been more pleased. CHRIS CORN WAS THE ABSOLUTE BEST TO WORK WITH! Chris showed us multiple vehicles and we never felt rushed or pushed to buy anything. He really made our purchase extremely pleasant.
When you get your dream car and then receive 110% customer service on top of it, you really feel you’ve made a great decision.

Supremely competent service; loaner car if reserved in advance, and an excellent phone-​based app system that allows one to select the items they want repaired/​inspected. My service rep, Rich, was friendly, professional, and helpful. There is nothing to NOT like here and I am genuinely impressed!
Looking forward to being a long-​term customer!

I have purchased my car from many dealers in and around (Roger Beasley Mazda, Roger Beasley Volvo, Hyundai in Round Rock, Nissan in Round Rock, Jeep Georgetown, etc.) I have to say my favorite dealer so far is Austin Infiniti. They have top knotch facility as well as skillful agents.
Before I visited I went to Volvo and Lexus dealer and test drove few cars and the experience wasn’t so stellar.
I walked in without an appointment and agent John Garza greeted helped us and he was great. I say he have to be most professional and knowledgeable agent i have worked with in the past. If you are thinking about getting an infiniti defiantly ask for John Garza.
We told him what we wanted and he found us best deal that would fit us. He answered every question we had about the car with out looking it up lol! like the other reps did at the other dealerships. John was very professional enthusiastic but not too pushy.

Although I purchased a used 2014 Ford Explorer and not an Infiniti from this dealership, it could not have gone any better. I had been shopping for MONTHS at the local area Ford Dealerships looking for a specific model. In all my dealings with those dealerships, not one of the Ford dealerships came close to the spectacular customer service I received from Tony Anthony and the folks at Infiniti. If this experience is typical, I would highly recommend this dealership. It may even make me an Infiniti convert!

The service is OK. If you know they screwed up something and they know they screwed up too, then you will still have to stand your ground to get them to fix their mistakes.
They sold the wrong part for my car then tried to backpedal about it and have me cover the cost for their mistake. It was pretty annoying to deal with, but they eventually did the right thing. In this case it might have been the fault of one individual rather than the overall policy. It’s still something to be wary of if you are taking your business here.

Monte Reger and the austin infinity team are amazing every time I go in I’m treated like royalty ! Free wash coffee bar pastry etc fresh piece of fruit. The customer care is unsurpassed and I’ve had a Cadillac CTS V, a jaguar, a Lexus, and brand new f350 platinum. I’ve Definately had my fair share of dealership experience !! INFINTY TRUMPED THEM ALL! Not just the awesomeness of the qx56 it self but the quality of care and integrity of the company and staff is amazing !
I had a check engine light come on at 55k went in they ran test it was a catalytic converter — they replaced it free under warranty and Gave me free loaner qx80 and I had my car back in two days!!! This is not the first time they’ve done something like this for me. they r honest and professional! i swear I’ll never buy another car brand !

It has been 10 yrs since I purchased my G35 Coupe from Austin Infiniti. I have had nothing but an awesome ride this past decade. I started thinking about getting a new car a few months back. It seems over the years, my G starting shrinking or I was getting bigger. I enjoyed immensely driving the new G’s, FX’s and QX’s when I had my car in for service. They all had the wonderful feel and new car smelly stuff happening. However the thought of selling or trading in my G was sickening.
For 10 yrs this stallion had seen me through a brain tumor, heart surgery, testicular tumor, countless beautiful dates with my girlfriend, my wedding and most recently my companies merger. It was always there for me and brought a smile to my face everytime I jammed on the pedal. The lines of the car stilled turned heads and the hip young drifter car ballers wanted it. I wanted it. However, with all the changes happening to me, it was inevitable this old friend wanted to find a new lover, so a separation was in order. I had also found a new lover.
I had been stalking the QX forums for months and finally decided it was time for «The Talk» and we decided on an amicable settlement. My dowry was $ 11,250, which for a 10yr old, was pretty dang awesome. You see my G was in demand. I asked my long time (ridiculously brilliant and efficient) service tech Nick L for a referral to a sales person. I was still remembering my last experience as recorded in an earlier Unilocal.He referred me to Troy Johnson.
Wifey and I dropped by unannounced on a Saturday to visit with Troy and the process began. The hagel was on. Or actually, there was no haggling at all. I provided Troy with my parameters and we left. Apparently, there were only 29 models in the US that fit my bill. Troy found my car in Omaha and even though I had not made up my mind as to buying it, he had it shipped. He let me know in a text. I was like whoa! I needed final numbers please, which he provided and I started researching, looking at other dealers, reading forums and basically doing my due diligence. A few days later, a text with a picture of big blue with the few words, Christmas came early. At this point I had already decided it was a go and I just replied. Holy Shit, load it up. 10yrs ago texting didn’t exist. And yet, I pretty much bought this car, completely by text.
Yesterday, the dinner bell rang and off I went to pick my QX-​70. I met with Chris Morton the business manager and went through the details of warranties, he didn’t step on me to buy them. He explained them to me concisely as to what the advantages/​disadvantages of each were and let me know which ones I didn’t need. My interest rate was sick, 1.59% from Infiniti Financial Srvcs and the signing began.
There were just a couple hiccups. My down payment was not communicated to Chris or was forgotten, which wasn’t a biggie since he just had to run the numbers again. One of the accessories I wanted was forgotten, the cross rails, however, Nick ordered them for me and will be in next week. We did spend a little bit of time at the dealership picking the beauty up, 2.5hrs, They were busy and I certainly could of picked it up today instead of friday. Troy was a little irritated since his detail crew didn’t do the job the way he expected it to be done and had the guys go over a few spots. «These guys are killing me. «.he sighed. He spent 20 mins going over all the technology and settings in the car and off we went. I took one last look at my beloved G, wished it well on its journey and hoped the new owner would be as respectful to it as I had always been.
Austin Infiniti is a class act. I look forward to going there again and again for another 10 yrs. If you see a Royal Blue, in honor of the Champions of England Chelsea FC, QX-​70 driving along, that will be me, with another smile on my face. Great job guys. A few points:
*Troy was a great salesperson. Knowledgable, friendly and a texting fool.
*Chris is a great dresser with a fine choice of pinstripes and a cool, no pressure closing of the deal.
*Nick, well. the mold was broken after he was made.
*To the Dude salesman who looked like he wanted to be a GQ model wearing the tightest suit on I have ever seen… It would of been polite to yield to me as I was driving out of the garage for the first time. Glad I stopped, since it certainly seemed you wouldn’t…These guys are killing me, Troy sighed again… or me.

Had an amazing experience here with Chris Corn. He’s an excellent rep and the entire dealership was very professional. There are a few extra perks that come with simply stepping foot inside, which you’ll just have to go see for yourself!
My wife and I bought a used 2007 G35 sedan two weeks ago, and the car has been great. They did an excellent job making it look new again, and have already offered to fix the tire pressure sensor light which came on when driving it off the lot. Chris has also been helpful in recommending small things like which brand of floor mats to buy, and what car wash will really take proper care of the vehicle when bringing it in.
Compared to other car-​buying experiences, this is one I’d have to recommend. You won’t feel like you’re being hard-​sold and you’ll get the luxury experience all the way, but without the crazy surcharges that some dealerships of other brands charge. The price was very fair for our vehicle, also, which is worth mentioning since this is a higher-​end brand. It was pretty much verbatim was KBB said it should be, and yet I have the feeling that I got a deal since the car is in such excellent working and cosmetic condition.
Great job guys, keep up the good work.

I purchased a used car from Austin Infinity a couple of months ago and this post is to express how impressed I’m with their commitment to customer satisfaction.
Chris Corn was the sales specialist that worked with me through the whole process. Buying a car is never an easy, especially a used car of a different brand than the dealer you are negotiating with… Chris helped make the process really easy and commented he was committed to my full customer satisfaction even after the sale.
A few weeks after I bought the car, there was an issue that I noticed that concerned me about my recent purchased… I called Chris to raise my concern, thinking that it would be a long shot that Infinity would respond to my concern on a used car… Chris took it upon himself to work with has team and took care of my concern as promptly as possible. I’m really thankful of Chris’ support during and after my purchase… When I drove off the second time, Chris reminded me to call him again if I had any other concerns… I sure will, now that I know Chris really lived up to his promise to full customer satisfaction! Thanks Chris!