Austin Neurosurgical Institute

Waited over an hr passed appointment time, had to leave for another appointment and they still charged $ 212. I had several appointments with Dr Loftus concerning spinal fusion. He seemed knowledgeable, detailed, and I was very satisfied with his service BUT my last visit was horrible! I waited over an hr passed my appointment time and was finally shoved in a room so I would stop complaining. The PA comes in for two min, makes it obvious from her questions she never read my chart, and then Im left in the room for 10 more min. Dr Loftus comes in 2 mins before I had to leave to make another appointment and basically just wanted to reschedule. This 120 seconds he spent with me in the office managers mind constitutes them charging $ 212 after wasting my time. There are plenty of Dr’s out there and Dr Loftus is not worth the wait

Over Easter of 2012, I landed in the ER with severe pain running down my arms. It was a ruptured disc in my neck. Never having had any problems, it was kind of a shock and when you go through the ER, you kind of get whatever doctor is on call. Luckily, Dr. Loftus was on call.
He’s amazing. Kind. Compassionate. A great bedside manner and a bit of a sense of humor. All things that are important to me. Better yet, he fixed my neck up and except for a little loss of movement when looking up, it’s better than ever.
I am now having back issues (unrelated to the neck deal) and he is the only spinal guy I would trust. I will be trusting him again soon for a double lumbar fusion. He stays booked out for several weeks, but he’s worth the wait. The good ones are always booked up, it seems. BUT he cares and he won’t lie to you — he’s very straight-​forward with answering questions, even if it’s not exactly what you want to hear. Highly recommended.

As a 24 year retired Disabled Vet, I first started seeing Dr Loftus and his Staff in 2009 for a severe spinal injury which required monitoring and maintenance to insure hardware and donor bone stability. Over the last 4 years I have been seen at Dr Loftus office between 6 – 8 times and only the first two were actually with Dr Loftus, the majority were conducted by his Physician Assistants (PA). Then 3 weeks ago my wife was in a horrible auto crash caused by another driver who hit her head-​on. The medical team who worked to repair my wife’s many injuries from Ortho to trauma surgeons for a ruptured spleen were excellent. I did not feel comfortable with the Staff Neurologist and fought hard for my wife to be seen by Dr Loftus. After many phone calls to his office and communications with his Office Staff, I was informed that my wife would have to be brought to their office. I informed the entire Staff that my wife was in severe pain from multiple pelvic fractures and was still unable to walk or stand on her own and still had to use a bed pan, to which they replied it would not bother «them». I tried to explain that she also had fractures to her vertebrae and we were concerned about future paralysis. It became clear that the Staff was treating my wife as a number and more interested in her insurance coverage than causing her more pain and humiliation by bring her to a public office in a very vulnerable state. At one point the male PA contacted me and proceeded to explain how I did not understand the process for a true Neurologist exam and basically in the most condescending matter stated I was to «over protective». Truth is, after over two dozen Neuro visits over the years, the exam has always been, «raise your feet up, push your feet down, can you feel this, and let’s look at your MRI», which by the way I provided from the initial screening. Bottom line, I have not talked to Dr Loftus in quite some time and at this point whether he knows it or not his Staff has forever lost me as a patient. He is responsible for his Staffs conduct and coordination with the public and ignorance of his assistants is not an excuse. Here you will be treated as a number, with very little respect or dignity and it will be on their terms and not yours, regardless of its affect on you or your loved ones.

Thank you Dr. Loftus. I have never had a better surgical experience than with you (and I have had some surgery). I had c-​spine fusion. Some of the processes seemed slow because you go through an RN first (Sara is great!). Then there’s physical therapy, the pain management (i.e., spinal injections). Once you go through everything though the timing to actually have the surgery happened quickly (within 2 weeks from decision). I personally appreciated the conservative approach to jumping into surgery (exhausting every option prior to) but it does get painful during the process leading up to surgery. The office staff is what you’d expect in a professional office.