Austin Oral and Maxillofacial Surgery

Receptionist gave me her medical opinion that I didn’t need to see an oral surgeon, over the phone, without any medical history. I won’t be seeing any at this practice. The fact that I even stayed on the phone to argue with her for 2 minutes that I would like an appointment seems ridiculous. Because it is silly. I gave them one star because 6 years ago they did a great job with my son. The hilarious part of this, is the fact that my insurance pays 100% after deductible and I have no problem paying the deductible– so they literally out of total laziness turned away a patient completely prepared to pay for treatment, no drama. I kind of wanted an oral surgeon in on the treatment team. And I need my deviated septum repaired and want it done at the same time. I know that my situation cannot be unique, having several issues repaired at once using a treatment team of surgeons cannot be unheard of, but according to her I just need ANOTHER mouth guard. She even at one point said, «it’s probably because you had your wisdom teeth done by a dentist» no! I had them done by YOUR PRACTICE in La Grange. And they could not do the top in office. Said to come back and do them in patient– I’m really annoyed by the ignorance of a receptionist making medical decisions. Forget this place, do not try dealing with this mess. I never even got a chance to tell her the last name my records are under. Smh

My husband had minor oral surgery with Dr Weil and his team. It went very smoothly. Dr Weil was spectacular. We initially had some trouble with an unexpected bill but Dr Weil and his team helped us resolve this. They were very kind and helpful to us. Special thanks to them for everything.

good service. was quick. great assistants and doctors.
was a bit disappointed with Dr. Voorhees
brb no machete in sight
brb no Friday 13^th
brb no murders
brb no hockey mask
brb is actually nice guy
what a fraud.

NOT MILITARY FRIENDLY!
My husband called the new patients number and explained that he has Tricare Military as our primary insurance carrier. He needs an assessment done for the VA on his jaw/​teeth which he has trauma to from his time in service. He explained he would pay out of pocket, no billing to insurance required. The woman on the phone said that they don’t take Tricare Military, to which my husband said he would pay out of pocket. They refused his request because they didn’t have insurance they could bill. Poor, poor policies and shame on you for not supporting the backbone of your country.

Impossible to set up an appointment. The ladies at the front and the patient coordinator are nasty people, particularly the patient-​coordinator and will make it impossible for you to set up an appointment if they don’t like your type of insurance, they won’t even bother to coordinate anything with the insurance carrier. Ironic, that’s what her job is to ‘coordinate’. Moreover they don’t even bother to reply as a courtesy when you send them an email wishing to schedule an appointment. This clinic should not even get a star for you don’t even get to see the doctor. The front staff is biased and very DISCRIMINATORY.

Dr. Voorhes did an amazing job removing all 4 of my wisdom teeth at once and it wouldn’t be an issue to have to go through it again. It was that painless! Other than the first few hours of being numb and groggy from the surgery, I went about my routine as per normal and was back to eating solids by the next day.
The facilities aren’t very modern and I had my doubts going in via a recommendation from a friend. You can hear the drills going on which can scare the crap out of you, and the dental equipment looked like it belonged in the 90s.
Service wise, the staff and doctors are very straightforward and our interactions were purely business. Dr. Voorhes scared me with the worst case scenarios on our consultation, but it all turned out better than I thought it would. That said, Dr. Voorhes and staff are very friendly do know how to lighten the stress of surgery with all kinds of jokes on the day itself. When I was there, I overheard one of the staff singing about going to the bathroom to everyone in the room. If that doesn’t tell you about the people who work there, I don’t know what else would.

I’ve brought a number of people to see Dr. Vorhees over the past few years and have even been a patient myself.
Going to the oral surgeon isn’t fun or something you’d look forward to, but sometimes in life, it becomes necessary. When it does, it’s good to know you’re in the hands of someone you can trust. Dr. Vorhees has been that kind of doc, in my experience. He’s calm, focused, and caring. He takes the time to explain things and to be reassuring, which is important when you’re going to be lying there in the chair, mouth open and vulnerable.
His assistants have also been calm, caring and knowledgeable each time I’ve been there, full of questions and concerns.
The office is nothing fancy, but I’ll take knowledgeable, compassionate docs and a smooth experience over a fancy office any day. They’ve been good with follow-​up too. The front office staff is friendly and helpful as well. «Central billing» has been a mixed bag as far as customer service, but they seem to be affiliated with the larger practice and not this branch.

This rating is very specifically for Dr. Quaroni who stepped in to take over my care when another surgeon’s (not in this office) procedure resulted in my developing osteomylitis in my mandible. When I met Dr. Quaroni, I was quite ill, running fever, and in great pain with a raging infection. With his gentle and skilled treatment, my situation turned around right away. This is a difficult infection to entirely eliminate, especially with someone with an immune system disorder, and so we are dealing with the last remnants of it. He is patient and kind and it’s remarkable considering he had nothing to do with this problem but is patiently and skillfully cleaning it up. He has never, even once, in a difficult situation, caused me to have a moment’s pain. The staff is skilled and friendly (and, naturally, I know them well after nearly a year of treatment). I can say with certainty that no one but Dr. Q will perform any oral surgery for me. It really does matter who your surgeon is. He’s the absolute best. Grazie mille, dottore.

Dr. Voorhees and his staff at this location are an outstanding bunch. I had all four of my wisdom teeth removed this morning and I’m feeling fine 12 hours later. Everyone is warm and friendly and very reassuring if you’re a bit nervous. I’m not in the least bit of pain after the procedure, and in fact it was much more painful suffering with a Wisdom tooth that was prone to infections for 10 years.
I was afraid my 3 day weekend would be ruined getting my wisdom teeth out, but I have a feeling I’ll be able to enjoy it a bit. I’ll also be 100% for work come Tuesday.
Don’t be like me and suffer with a painful wisdom tooth and give AOMS a call and get yourself an appointment.

What was most important to me in selecting a surgeon to perform my oral surgery was finding an absolute expert in the profession. I cared about bedside manner, but it was not a deciding factor for me. How «nice» a surgeon is has little to do with how competent they are in performing a highly complex surgery like mine.
My top priority was expertise. I did not want a surgeon who this was their 50^th procedure. I wanted someone that it was their thousandth. Dr. Quaroni is that surgeon. He has less than a 3% relapse rate, which means it’s extremely rare that he has to perform corrective surgery on a patient more than once.
Before meeting Dr. Q, others had informed me that he was «tough» and «not warm» and a little «abrupt». So that’s what I expected when I met him. They must have been talking about someone else. He doesn’t chit-​chat, but that doesn’t mean he’s not warm.
Dr. Q is all business and very direct, which I like. He knows what he’s talking about and is extremely meticulous about his work. So much so that he took a mold of my mouth and performed a practice surgery on it about a week prior to my scheduled surgery. This is an impressive thing when you are trusting someone to use tiny saws and knives on the inside of your mouth while you are out cold.
Oral surgery requires a lot of coordination between your dentist, orthodontist, and oral surgeon. I found Dr. Q to be proactive and persistent in reaching out to the other doctors to ensure that everyone was on the same page down to the finest detail.
I have also found him to be a compassionate surgeon. Dr. Quaroni checked on me personally every day while I was in the hospital, sometimes more than once.
It is not uncommon for a surgeon to send a staff member or tech to check on a patient. That is not Dr. Quaroni’s practice. He does it himself. Is that necessary? Maybe not, but I really appreciated it.
He also called my husband over that weekend to see how I was doing. He even opened the office during the holiday himself specifically to see me and a few other patients. He made me feel like I was the only one he was performing surgery on, but the reality is that he was in back-​to-​back procedures before Christmas, the busiest time of year for oral surgeons.
I can’t say that I enjoyed jaw surgery, but I can say that I’m so grateful Dr. Quaroni is the surgeon who performed it.

I have about as much dental anxiety as anyone I know, and I was pretty freaked out to discover that I needed some extensive oral and maxillofacial surgery. So much so that I am now amazed that I’m writing this review — Dr. Quaroni (and his awesome staff) have been wonderful and made the experience as quick, friendly, and yes — painless — as possible. Dr. Quaroni is fantastic. The results are terrific. I couldn’t be happier and I’d highly recommend them to anyone.

Hard to say you had a great experience with wisdom teeth removal, but it’s true. Friendly and helpful staff, Dr. Quaroni was great, and the results were great. Plenty of information and suggestions ahead of time, good care during, and nice follow-​up.

I highly recommend Dr. Quaroni and his staff at AOMSA. I cried when my dentist told me that I had to have my upper wisdom teeth removed since I had my two lower wisdom teeth removed a decade earlier at another practice many miles away and the experience was very unpleasant. My dentist referred me to Dr. Quaroni and I am thoroughly pleased with the level of care I received. My consultation was relaxed and hassle-​free. The scheduling was easy. I was seen on-​time at each visit, including the follow-​up. I felt much better following surgery than I thought I would and had no bruising. Dr. Quaroni and his staff exceeded my expectations and I highly recommend the practice for anyone who gets the dreaded news that they need oral surgery.

Dr. Voorhees, ROCKS — period!!!
Several days after a procedure I had done at Austin Oral Surgery, I continued to experience pain. Without hesitation, Dr. Voorhees squeezed me in to his busy schedule even though I had no appointment. He seemed genuinely concerned, and was at the ready to help relieve my pain. For anyone who has experienced tooth/​teeth pain, that is HUGE! He has such a sweet manner about him. In my opinion, a rare find in the huge sea of medical professionals out there.
Price of tooth extraction — $$
Medication to help with pain management — $$$
Dr. Voorhees — PRICELESS

Dr. Quaroni is a miracle worker. He removed all 4 of my wisdom teeth this summer in about 30 minutes. The procedure was painless and my recovery time was minimal. I felt as good as new in about 6 hours, which is unbelievable for this procedure.
The team was great about letting me know what to expect and how to prepare for the surgery. The receptionist effortlessly schedule a consultation next day and my surgery was scheduled for a week later.
Dr. Quaroni provided a complimentary follow-​up appointment and was genuine enough to inquired about my job, which we had previously discussed, during that visit.

Dr. Quaroni is fantastic! I had to have a wisdom tooth pulled this morning and my regular dentist warned me that the shape of my roots meant the surgeon would likely have to take it out in two pieces and it wouldn’t be easy. Dr. Q had it out in 20 minutes in one piece! It was a really easy procedure — even the shots before hand barely hurt. He’s nice and friendly and great at what he does. I have very little swelling (if any) and very little pain. I was back to work seeing clients tonight and they were amazed to hear that I had a tooth pulled this morning.

I had my wisdom teeth out with Dr. Voorhees, who was completely wonderful. Each of the support staff I met throughout the procedure was also very helpful and friendly. They chatted with me about school, and made sure I was well-​informed about what to expect throughout each step of the procedure. A few days later I developed dry socket (tried to eat solid food too soon; it was my own fault) and they squeezed me in immediately, even without an appointment, to get some gauze packed in and relieve the pain. Getting your wisdom teeth out is a pain and a hassle, but they help you through it in as friendly and caring a way as possible. Would definitely recommend this place to someone else.

I had my wisdom teeth out at this location of AOMS yesterday. I made a separate review for Dr. Voorhees– this review is strictly for the staff & other things related to AOMS.
While Dr. Voorhees was absolutely phenomenal, I was not quite as impressed with the support staff. The 2 dental techs I dealt with never introduced themselves, so I have no idea what their names are, even though I’ve been to AOMS for 2 appointments now.
At my first appointment, I got called back & had my x-​ray done by one dental tech (female), who was nice– cordial, but not particularly friendly or warm. While she was setting up my x-​ray, I was trying to explain to her what was going on with my tooth (I wasn’t really sure– my top left wisdom tooth was broken, but I was having pain in my upper AND lower jaws, & I didn’t know if that had to do with me grinding my teeth or my TMJ or what). She didn’t acknowledge anything I was saying, and didn’t really seem to be listening. While I was trying to explain, some other lady (not in scrubs… receptionist?) interrupted me (but did not acknowledge me in the slightest– how long does it take to say «Excuse me»?) to tell the tech that one of the doctors needed assistance right then. The tech told me to hold still, started my x-​ray, & left. The other lady stayed while my x-​ray finished, showed me to my room & told me the doctor would be there in a minute. I never got to finish telling anyone what was going on.
Then a second dental tech comes in, and asks me if I am having one wisdom tooth or all 4 pulled that day. I told him I didn’t know, because I wasn’t sure what was going on with my teeth, and I didn’t even know if I was having a tooth pulled that day. He said he had to tell the dentist if I was having 1 tooth pulled or all 4 pulled. I told him I didn’t know what to tell him because I hadn’t been examined yet & I didn’t know what was going on. At that point, he got extremely rude. He took a very condescending tone, and began talking to me very slowly, like I was mentally deficient or something, telling me that he had to tell the dentist what was going to happen today. I told him I didn’t give a damn what he told the dentist, to tell him whatever the f*ck he wanted, and to get the hell out of the room.
After he left, I lost it. I was totally freaked out because I had no idea what was going on, my biggest irrational fear is dentists, my mouth was throbbing horribly, and some jackass «medical professional» just totally treated me like crap. I was scared out of my mind & sobbing. So guess who comes back in? Yep, wonder boy. He’s all casual, like he was never a complete ass to me, & completely ignores the fact that I am crying my eyes out & hyperventilating. He looks at me & says, «Ok, I need you to have a seat in the chair for me.» I told him, «No! Get the hell out of here! You are not touching me!» while I’m still crying, and guess what he does? HE STARTED LAUGHING. Yea, seriously.
So he leaves, and I start trying to pull it together for a few minutes. I was still crying when Dr. Voorhees came in, but was significantly calmer than when jerk boy left. Dr. Voorhees helped me calm down, looked at my wisdom teeth & my x-​ray, & we discussed what needed to happen. I was fine after that– It’s amazing what a little professionalism & humanity can do for a patient!
Then the female tech came back in, & I told her what had happened with the male tech. She told me (regarding the first interaction) that that’s how they do it there– the techs let the dentist know what’s going on. I was like, «Really? You let your patients decide which teeth they want removed with out any kind of consultation by the dentist?» She ignored that comment, and I went on to tell her what happened the second time he came in the room. She said she was his supervisor & she would take care of it.
So then I went to checkout. The checkout lady was really nice, and broke down the cost so I could figure out what I could afford (no insurance). She told me she would book my appointment for removal of just 1 tooth, but if I found out that I could afford it, to call & they would switch it to all 4. It was really nice to have that flexibility. I ended up calling the day before my appointment & switching it to all 4, and it was not a problem at all.
Other stuff: The waiting room is nice, with coffee & a water cooler, comfy chairs, & lots of reading material. The bathroom is clean & stocked, but the vent is REALLY loud. The rooms could use a little sprucing, and do y’all really have to keep the instruments out where people can see them? That was NOT comforting. There aren’t any TVs in the rooms, so bring an iPod.
Overall, if it weren’t for Dr. Voorhees, I wouldn’t come back here. I’m NOT paying hundreds of dollars to be treated like crap. I’m a living, breathing, FEELING person, not just a set of teeth on an assembly line.

My boyfriend and I just left their offices, and I was extremely impressed. The receptionist was friendly and efficient in taking my boyfriend’s information, and after a little waiting, we were shown into a room, where Dr. Quaroni was able to examine my boyfriend’s wisdom teeth. He is a very intelligent and professional man, he told us everything upfront, like what the chances for pain/​infection would be after the removal of my boyfriend’s wisdom teeth. He treated me with courtesy as well, even though I wasn’t the patient. His assistant, Amanda, is also friendly and very capable in explaining things to us. By the end of the visit, we had no questions, that’s how good they were at explaining everything we needed to know for the procedure. I wish every doctor’s office had such courteous and efficient staff. If you are thinking about getting your wisdom teeth removed, this is a place you should consider. My boyfriend has an appointment next Friday, but I feel comfortable that they will do a great job.