Austin Piano & Funiture Movers

When I spoke to them on the phone, the gentleman was very friendly. First question I asked was, of course, if their staff is capable of disassemble /​assemble our baby grand digital. The answer was yes. The exact word used was, «One of my guys has extensive experience in moving pianos.» Perfect. I then explained everything we have, he gave the price, two men for $ 79.95 an hour, and asked me to text him my address. We scheduled to move the following Monday.
Over the weekend, I contacted the mover again, informing we have more items and wanted to know the charge to have them drop off at Goodwill for us. Mover said there would be no charge and if it was okay with me, he would like to take all the items since he has 6 kids. Not a problem. I then asked him if he would like to look through other stuff that I was going to donate to Goodwill and he replied, «That would be great. Thank you.»
On big moving day, they showed up 2 hours late. The person I spoke with never showed up but a very rude man named Robert, who was the only staff wore the dark blue shirt with company’s logo on it, showed up with two young men. First thing he said was to increase from two men to three. Complained about the stuff we packed and said it would take them at least 2.5 hours to just load them up.
Not only was his attitude disgusting, the greedy demeanor of trying to take advantage of people totally put me off. No wonder the man I spoke on the phone said it was unnecessary to conduct a in-​home estimate.
Dishonest. Disgraceful. Poor people skill. DO NOT USE THIS COMPANY.

Where to start?
About 3 months ago I bought a piano on craigslist and jumped on Unilocal to find a company. They had decent enough reviews at the time, so I went with Austin Piano movers. He was nice on the phone and was able to move me same day. So far so good, right?
Well during the move, the piano slipped off the dolly and broke off the pedals. I immediately started panicking, but he reassured me that he’ll have it taken care of. For a couple of weeks we had back and forth conversation over the phone about getting the pedals, trying to fix them, trying to get new ones, etc. This whole time I was giving him the benefit of the doubt because he seemed nice.
Boy was I wrong. He must just be a pathological liar. He was always so sincere over the phone, always saying «I’ll meet you at 6PM». I kid you not when he stood me up no less than 6 times over the course of 3 weeks. Come on now. He wasted several hours of my life that I’ll never get back. Finally he stopped answering my texts and phone calls outright. A month ago, my piano tuner offered to call him because he wanted to see if he could get it resolved as a third party. He talked to my piano tuner, even told him he’d meet up with him, and stood him up as well. Now he’s wasted two people’s time. Great.
The biggest thing I don’t understand is why he keeps telling us he’s going to meet up when he knows he’s not. What kind of a business are you running, dude? At any rate, it’s been about 6 weeks since I’ve heard from him so no longer does he get the benefit of the doubt. Time to write this Unilocal review.
Gauging the other reviews on here, it’s obvious he is extremely hit or miss. He seems like he’ll do the job, but he’ll just as easily blow you off if he wants. No sense of morals.
The worst part of this whole mess: 1) he still charged me full price for the move (~$ 100) but offered to pay for new pedals (which he never did obviously, shame on him) and 2) HE STILL HAS ONE OF MY PEDALS, which he was going to use as a template to get a new one. He refuses to respond to me anymore. Isn’t this practically theft? He’s holding on to my property. He’ll probably use it as scrap for some future customer, all while being happy with himself for being a terrible person. Fun fact: getting new piano pedals is a huge pain, and now I’m basically out a pedal because he won’t give me the broken one back. If he gave me the broken one back then I could have gotten it welded.
CLIFF NOTES: It’s not worth the risk to pay less for this guy. If he screws up, he’ll just bail on you. He broke my piano pedals, charged me for the move anyway, offered to fix the pedals, then bailed. Look at the other reviews on here — I’m not the only one. Pay a little more for a company that will actually follow through and has a sense of responsibility.

DO NOT USE THIS COMPANY!
I needed a piano moved and booked this company 4 days before the job. I even spoke with them the day before to double confirm that everything was set to go. They assured me they would arrive at 10am (to the house I had bought the piano from) and have it delivered by 1:30pm.
11:15am — and I get a call from the person I bought the piano from and they said they have not seen the movers yet… I called Austin Piano Movers, left several messages and texted, but NO ONE EVER RETURNED MY CALLS OR TEXTS!
They just up and left me stranded… This piano was for a film shoot, and we had to bust our asses and call 50 different companies to find someone to move a baby grand last min. We went with Tom at ADVANTAGE MOVING, they were AWESOME. Use them instead.
THIS COMPANY IS A JOKE

Do not go with this company. In short, they quoted us $ 175 to move a pool table, went to the location to pick it up, took it apart (and leaned the top of it against the wall), then decided the job was too big and they needed another person. They told us that they were going to get another person and that the job would now be $ 275, which is fine, we just needed it out of there. When we hadn’t heard back from them and they hadn’t returned to the job, we called them… they were having an «incident» and would need to return tomorrow. They never returned and have still not called us back. The pool table is still leaning against the wall and I am scrambling to find someone else fast.

They caused $ 25,000 in damages! Do not attempt to hire this guy. Frank left us «high and wet» with all of our furniture out in the rain.
We confirmed with Frank days before the move in date, and spoke with him many times on the day they were supposed to arrive.
Needless to say, we were worried when he didn’t show up at the agreed time. Two hours after he was supposed to arrive we got a call saying he was on his way and would be there in 15 minutes. We never heard from him again. We called and texted him many times while we watched our entire home get ruined in the rain.
I guess these cowards didn’t want to work in the rain even though they knew we were relying on them.
This lack of integrity is just disgusting!

We needed our piano and a few pieces of furniture moved. After calling several movers and either getting no callbacks or exorbitant quotes, I decided I’d give these guys a call. They were fast, affordable, careful as can be, and really genuinely friendly. I’ll be calling them for any future moves!

These guys are great! They moved some furniture for me from South Austin to NW Austin on a Sunday. They were punctual, courteous and very professional. They wrapped the furniture so that there was no chance of any scratches. I would highly recommend these guys to anyone that has bigger pieces to move.

Well… the Mayans really screwed up the calendar and the world didn’t end, so I guess I had to FINALLY move my piano from my sweet, old Mama’s house.
I contacted FRANK at AUSTIN PIANO & FURNITURE MOVERS after my Mom called me IN TEARS after being bullied by a moving company into paying a $ 75 estimate fee for just coming out to quote her an exorbitant fee of over $ 300 (claiming every bump over each doorway at increasing the cost, the age of the piano increased the cost, etc.) just to move the piano less than 3 miles away.
***HINT*** If the moving company is two guys, two sisters, or claims to be a «better» moving company, don’t waste your time. There ARE hidden charges.
FRANK and MO came out IN THE RAIN, kept in contact with me for all the scheduling, were more than on time, efficient, and ROCKED it on the pricing to the tune of 3x LESS than ANY of the other quotes I received. I will totally be contacting them for any of my moving needs from antiques, larger furniture, to the remnants from clear-​cutting properties. Go local, but honest & reliable. Go with FRANK. It’s better than trusting some random Craigslist ad… or a Mayan.

Very happy with Frank and his helper. Found him on Craigslist. I needed to switch up 6 pieces of furniture from one room to another, stairs involved, within the house. 1 item was particularly heavy. He was super professional in asking great questions and also asked to e-​mail him pictures of the stairs and all items. When I did it, he immediately called me with a reasonable quote and was ready to do the job. He arrived 45 minutes before scheduled time and asked if they could start the job or if they should wait until scheduled time. Movers coming in early — that has not happened with any movers I dealt with before! They did super job, taking super care of my stuff and walls, making sure to clean off their dolly, remove carpets, etc. I have never seen more professional and taking care of your stuff movers! I would definitely call them again!

So happy I came across this on Unilocal.I was skeptical though — a Craigslist find to Unilocal?Crossed my fingers and made the call. I was buying a used piano way out of town, and called for a quote. Frank was professional and quick to get the details, and then waited for my call regarding when I needed the pickup/​delivery. He wanted to know whether there were stairs involved, what type of piano it was (upright, grand, etc.), and a general idea of the drive. He even offered to do it that night if I wanted, but I chose the next day. I went and saw the piano, paid for it, and texted Frank the pickup/​delivery addresses, and we set up a time for the next day. Piano arrived safe and sound, with Frank and his associate hauling it in the house for me. The rate I was charged was fair and really reasonable, especially considering the drive. I’d call them again if I needed to move my piano. A great find for an inexpensive and quick moving service.

I was buying my son a used piano and called many different movers that specialize in piano moving. I found AUSTINS PIANO & FURNITURE MOVERS on Craigslist and was a bit skeptical at first (I’m always skeptical when it comes to Craigslist). I called Frank up and he was able to give me the quote by asking me questions regarding the move along with me taking a few pictures (my house has stairs, both inside and outside). He gave me a fixed quote in moving my piano. a fair quote. The first piano I was suppose to purchase fell through and Frank did follow up with me promptly (he is very good at returning calls, txt and extremely prompt). I had to find another piano the same day and as soon as I located one, I called Frank again and he made it happen within 1.5 hours, and he actually showed up right on time as well. He picked up the piano and delivered to my house as promised. The move went very smoothly, he and his team did an excellent job and were very prompt. They definitely knew what they were doing and were careful with the piano.

I found this so called business on craigslist and arranged to have several large furniture items picked up. He provided a price quote and assured me he and his helper would arrive at the agreed upon time with padded blankets, secure ropes, etc. to safely move all items.
I confirmed with him the day before, yet the next morning he never showed up nor returned calls! Left me in a complete lurch. I now wonder if he was a complete scammer or is just a huge flake.