Austin Popcorn Removal

I am reviewing on customer service only, as we did not end up working with Austin Popcorn Removal. Scott was super attentive, quick to respond to emails, and a good communicator in our search for the right company to hire for popcorn removal. His prices were very similar to the bid we ended up going with. We chose a different company because it was a general contractor who did other work for us as well.

We are renovating slowly through this house and are in need of popcorn removal in one of the bedrooms. I called, left a message, and did get a quick return call back that same afternoon. I explained what we needed done and that the room is empty and ready to go, unfortunately the job is too small for this company and that made the price super high.
The person I spoke to was honest about the price being high and did recommend that I find a smaller company for the work I needed done.
I understand the need to make money, however being a small business owner I would have quoted for the actual job, not for the inconvenience of it being a smaller job.
It is unfortunate because we are big proponents of spreading the word on who to use for jobs just like this, and we have other properties to renovate in the future.
I can only speak to this aspect of the business, as we didn’t have a chance to see what they could actually do.

I tried and tried, but I couldn’t dislodge that nasty kernel from between my first and second bicuspids (top-​left, as usual). I never knew how many kinds of floss Wal-​Mart sold until I went and bought them ALL, to no avail.
Austin Popcorn Removal should have been my first call. An agent was at my home within minutes of my call, gingerly probing my maw with sterilized instruments.
Thank you, Austin Popcorn Removal, for the prompt and courteous service!

The removal of the popcorn ceilings in our new house was the BEST thing we could have had done!!! The two man crew from Tex Painting/​Popcorn Removal arrived on a Thursday morning and were done our entire house including re-​texturing and two coats of paint by Sunday! They worked hard and long hours and did a great job!!! We love our new smooth updated ceilings!!! Thanks!!!

We recently purchased our first house (yay!) and wanted to get the textured ceilings redone before move-​in, plus a little painting to personalize it. I called a few places asking about painting and discovered that Austin Popcorn Removal is a sister company to Tex Painting. Well, that’s easy, I can get everything done at the same time!
I called on a Thursday, was able to get an appointment for an estimate Friday, and scheduled them to come the following Monday to start. I was really excited to get the work done as quickly as possible, so big bonus for being able to schedule so quickly. Just a few hours after I scheduled the work I got a call from the foreman asking if Monday was the earliest they could start. Uh, no? You guys work on weekends? Yep, they do. Awesome! Come on by tomorrow and get started!
My partner and I stopped by several times that weekend to check on the progress and were continually impressed with how fast the work was going. All of the ceiling texture was scraped off by the end of the first day, the ceiling was patched and sanded by the end of the second, and new texture and paint finished by the end of the third. (On top of that they were also doing some wall painting and drywall work, check my Text Painting review for info.) They even offered to repaint the entire kitchen for free, because some ceiling paint got on the walls and we had no matching paint for touch-​ups! I was consistently impressed with their fast work and attention to detail.