Auto Zone

Yesterday late afternoon, my car battery died, so right after I jump started it, I took it to the nearest Auto Zone (from HEB at the Hancock Center), which was here. I left the engine on and popped my hood and walked in, hoping to find someone who would be able to explain what was wrong with my battery. When I walked inside, both people who were at the front were already helping other customers. Since I left my car running, I was hoping to find someone quickly to check out my car, but no one from the back bothered to help a frantic looking me pacing in between the cash register and the window to check my car. I was starting to get really irritated because I saw some people in the back just stocking parts, but honestly, if there is a customer needing your help, you should try to do something about it. I know this sounds really odd for a 5 star review, but bare with me here.
Then like 5 minutes later (after a lot of pacing back and forth and starting to get really pissed), a man that I saw earlier outside on my way in (who was helping another customer at the time), walked in, saw me pacing and asked me what I needed assistance with. I told him I was having trouble with my car battery and explained that I didn’t even know how to take off the plastic covering my battery. He then proceeded to teach me how to uncover the plastic, going out of his way (went to his car to find a small screwdriver and went inside the store to find a bigger screwdriver as well), and showed me how to pop it off and place it back on. He also found the problem with my battery (a loose screw), and went ahead and tightened that for me as well. Not only did he assist me with everything I needed, he also went and gave me tips on when to know I should change out my battery. Kind and knowledgeable was just what I needed on a crappy hot day. Thanks so much Garbin! You are the only reason this place got 5 stars; I hope your boss sees this and gives you a promotion or something.
And also, now that I think about it, maybe it was just because I was having a pretty awful day and it was darn hot outside, so it felt like an eternity before other sales reps got to me. But still, I see you backroom stocking guy (s). You could’ve at least asked me if I needed something after making eye contact with me.

I went in looking for a clamp, no one could help me get the right clamp compatible to what my car needed. So I bought multiple sets. Wouldn’t go out and show me how to install them… Literally had to pay a man working on his truck 10 bucks to install them. He was the most helpful one there I almost went inside and got him an application.
I have a commercial account with them and get treated 10 times better when commercial is open. I guess they are only helpful when you spend thousands and not $ 20.00.

I went to this store to simply get two sets of a bolt and nut combo. I waited for a sales rep to become available and then proceeded to tell him what my problem was. My front spoiler was loose so I just needed to know what size he would recommend that I buy. After taking a look at my car, he said that there was no problem that he could see. He spoke to me in a degrading tone, like I was stupid. Just because I am a young woman does not mean I am a moron, in fact I am very knowledgeable. After arguing with him for a while I finally got mad and left. I will never waste my time at this store again.

Everyone here is just so darn helpful. It hasn’t been there all that long especially appreciate Jesse G. for changing out my battery and being so patient with my neglected car.
He cleaned all that battery acid «good»! And he also gave me a few other tips that are making me and my get along.