B Vo Vision

Dr. Vo is quick, personable, professional, and accurate with her work.
She was great and I’ll definitely be back, making her my primary Optometrist. Plus she wears some bomb ass perfume, she smelled awesome.
Carlos had a vault amount of information when it came to my insurance and the cost of my visit. No confusion at all when speaking with him, he was clear, friendly, and wasn’t pushy or irritated with all of my questions. (I had a lot) I didn’t feel rushed at all when I was inquiring about my insurance.
There was a female upfront with Carlos, (long dark hair, young) I’m not sure of her name but she was polite and hospitable. Bringing me a bottle of water when I arrived added a nice touch to the whole experience.
Thank you, Dr. Vo!

I’ve been going to B Vo for years. Dr. Vo is very competent when dealing with my issues, ie past retina detachment. The customer service is everything I expect and I recommend B Vo very highly!

Dr. Vo is a wonderful eye doc. I always feel that her exam is thorough. I appreciate that her staff work with me to understand my insurance coverage and go out of their way for my convenience. My mom goes to see her as well. They have a great selection of glasses, although I’m a contact lens user I bought a back up pair for fun a few years ago.

I just moved to Austin from out of state and before I left had my eyes examined for new contacts and glasses. My old optometrist said that my eyes would take some time to adjust to my new prescription, but they never did. I visited Dr. Vo’s offices here in Austin, and she had my prescription adjusted and my eyesight back to normal with new contracts that day. Great experience and would highly recommend.

We went to B Vo vision to get new glasses for my wife.
TL;DR:
Glasses were badly fit, initially refused to fix.
Eventually sent back to re-​fit lenses, but problem was not fixed.
Avoid B Vo.
We were initially told it would take 3 – 7 days. After 2 weeks we called to check status and were told:
«I don’t know where you glasses are. I’m the only person in the store right now, so I don’t have time to deal with this right now. Just call back later.»
When the glasses were finally done they were the right frames and the right prescription, but the fit of the lenses was very bad. One lens was so loose that the frames creak loudly anytime they are taken on or off.
These are brand new, thick-​rimmed, Ray-​Ban frames. Actually, we had identical frames before and had no issues whatsoever from our previous Optometrist (in Houston). That is why we picked these specific frames for the new glasses
When we brought this up, B Vo blamed us for ordering cheap frames and cheap lenses even though our total bill was $ 100 HIGHER than the identical glasses we purchased before. Not to mention, we ordered the lenses and coatings that B Vo recommended! We didn’t cheap out on anything. They told us this would be the best, and we believed them.
In the end they refused to do any kind of refitting or repair to the frames, so we left the store. We left the glasses there, so that they could not claim we accepted them as-​is.
UPDATE:
I went back after all of that mess before in order to get a refund. Whoever was in the store at the time told us they had already sent the frames back to the factory to be re-​fit to fix the issue, at no additional cost.
UPDATE (again):
We got the glasses back after the re-​fit, and they still have the exact same issue. I’m not going to keep dealing with this business, since they obviously do not care about the quality of their work.
I cannot comment on the Doctor’s work herself (as far as I know her medical skills are excellent), but we had very bad experience with the quality of work and customer service at B Vo.

I am a new patient to Dr. Vo’s office. A co-​worker referred me to this practice, and I absolutely love it. The staff and Dr. Vo are professional, friendly and are committed to ensuring your happiness with your vision/​products.

Unfortunately, I had a terrible experience at B Vo Vision and would not recommend the clinic for an eye exam or contact lens fitting. After filing and «resolving» (more like arriving at an impasse) a complaint with B Vo Vision through the Better Business Bureau I’ve chalked my poor experience up to very poor communication and overall unprofessionalism and rudeness of the clinic’s staff, namely the office manager Kara.
Without going into much detail, I will say that you may have a great experience at B Vo Vision as long as you don’t ask for a clear explanation of insurance benefits or billing, or question whether or not you want to purchase contacts through the clinic. If you begin to ask questions in order to get clarification, Kara may fire you as a patient and reinstate your insurance benefits without any of your input. I’ve never had a poorer experience with an eye doctor and I’ve been wearing corrective lenses for 20 years. Needless to say, I am currently looking for a new eye clinic that not only has a great eye doctor, but a staff who has better customer service skills.

Dr Vo has been my optometrist for 13 years. Today, she stepped in to save me and get me the proper contacts. I stupidly went to Highland Mall to the optometrist there to get contacts, because it’s close to my work. The associate talked me into buying a year’s worth of contacts, then the office closed unexpectedly, leaving me without access to my medical records. Not only that, but the brand of the contacts he gave me were extremely uncomfortable, and frequently detached from my eyes. So I decided to get vision insurance, and go back to Dr Vo, because she has always made me feel like my eye health personally matters to her.
This appointment was no different from previous appointments. She casually mentioned a conversation several years old, but more to the point, she gave me a thorough eye exam. It turns out, the optometrist was in a hurry and gave me the incorrect contacts prescription. Now I have the correct prescription, and the brand of contacts she prescribed, Acuvue Oasis, feel fantastic.
I will go back to see her in a week for followup, which is something the other office did not provide. I’m sure I will keep this brand, and be able to move forward with the correct prescription.
When I told Dr Vo about my experience, she said it’s not uncommon for optometrists to be in a hurry and prescribe the wrong prescription. She said, «So people always come back to us.»
Her self-​confidence is well placed. She helped me when I couldn’t see the blackboard in middle school, and she continues to help me as an adult.
I will follow Betty Vo anywhere.

Maybe the front desk people aren’t super warm and friendly, but the doctor– who is named Betty Vo, so it isnt just a ploy — is extremely nice and I felt like a got a good exam, plus it was quicker because it has more high tech machines than any other optometrist I have seen. They also took my insurance, so I’m 100% happy.

The staff was very professional. They were committed to my total satisfaction through the the selection and adjustment process. They also worked with our insurance which made for a seamless turn-​key experience. I wanted a frame that was not in stock. They had samples of it and other similar styles there in a few days. I didn’t ask them to order the other frames, but they did anyway to provide me additional choices. The staff took their time to provide quality service. I was obviously impressed. I also think it’s great that the optometrist (Dr. Vo) volunteers in Africa, helping people who can’t afford glasses.
Great Company!

Dr. Vo and her staff is amazing! I had trouble with finding out who my insurance was through and what they covered. Not only was the staff able to find who my insurance was, they also explained to me what everything would cost. I got nice glasses and with the crazy Texas heat, have needed them adjusted and each time I go in they make the glasses fit perfectly.

I went to B Vo Vision on S Mopac. I thought Dr. Vo was very professional and took the time to answer my questions. I really liked her staff who helped me pick out my glasses. I’m a little challenged when it comes to fashion but her staff members were very patient in helping me find glasses that looked good on me and were in my budget. Then they took the time to make the necessary adjustments so they fit just perfectly.

I bought glasses and contacts here but when I went in to have the glasses adjusted, I found the secretary/​scheduler to be a total b**ch (think: young girl that was mad when I interrupted her texting)! In addition, the optician (30s hipster in a bbaadd mood) was equally rude and didn’t even adjust my glasses. After asking her again, she gave me the virtually untouched glasses back and I went elsewhere. I won’t be going back to this place again!