Beauty Store Depot

I agree, there return policy is a bunch of bs

If I could give them no stars for their abominable customer service, I would. They claim to have a «hassle free» return policy, but when you actually call to return an item, they create all kinds of obstacles and restocking fees not listed in their return policy. They claim to want 100% customer satisfaction, but don’t act accordingly. Stay away! Beware! Order from another online retailer. Because they will also charge you for the original cost of shipping and you have to pay for return shipping and insurance if you don’t want an item. Worst customer service experience I’ve had in a long time.

I ordered $ 50 worth of product from Beauty Store Depot online, however I never received the product. The online tracking showed that it was delivered by the USPS, but I suspect that it may have been left on my doorstep and then stolen (if it was delivered at all).
When I called customer service 2 weeks ago, they said they would have to take it up with the USPS and get back to me. I haven’t heard back from them in 2 weeks, and am out $ 50 with nothing to show for it. When I tried calling again today during normal business hours, I got their voicemail system asking me to leave a message. No option to wait for the next available rep. What kind of business is this? This is the last time I buy from these guys. Going back to Amazon.