Bedrock Stone & Design II

Horrible customer service. We were the only customers in the place. Walked in the door, only employee on personal phone call. No acknowledgment from her as we enter, she continues her personal conversation like we weren’t even there. After a couple of minutes of listening to her talk about trying to take her dog to Hamilton Pool to swim, I interrupt her phone visit and ask if there is someone who could help us. She says, «Yeah, I’ll be with you in a minute.» She wraps up her phone call, says, «what do you want?» We tell her we want a few tons of stone. After a couple more disinterested comments from her, we finally begin walking out the door to look at stone when some landscape workers walk in. They ask her a question and she stops to begin a conversation with them and goes back behind the counter without any acknowledgment to us of, «I will be right with you. Excuse me for just a minute.» Or anything. We continued walking out the door and drove away. We spent about $ 2,000 on stone at their competitors a few miles away on Hwy 71 half an hour later who immediately greeted us and were very helpful. I will never return to this place who values their customers so little.

Just wrote a previous review on this company and it was deemed ‘not recommended’ because it seemed like a rant. How can it be deemed not constructive to warn consumers that this company refuses refunds, lies to consumers and messed up my order?

Mike at Bedrock Stone and Design was great– went on a Saturday (busy day) and he was not only very professional and knowledgable but he took great care of everyone that was there while being the only one.
Highly recommend the place and the prices are very reasonable– we’ll be back here for other yard projects that we are to complete.

This place is great!!! The guys there are very helpful. We went in kind of clueless about rock and stone, they were patient and informative and not just there to make a big sale. The prices weren’t the cheapest but for the selection and professionalism it was well worth the dinero. The delivery was affordable and the next day… We’ll definitely be back when we start our backyard. I’ll post pictures of our final product when it’s complete. Thumbs up bedrock!!!