Best Buy

After moving here, my washer was damaged in transit so I needed to purchase a new washer & dryer set. The associate who helped me was very informative and helped me find a set that would cater to my needs and wasnt more than what I was looking for. I settled on a whirlpool combo that was to be delivered not he day I chose. Delivery and installation went smoothly and all is good. This store supplies great customer service.

Buyer beware! These guys sold us on a top of the line LG washer and dryer. They told us it was the best on the market. Well after it took a crap 1 year and 1 month after we got it they didn’t stand behind it at all and just gave us a number to call and yes you got it. The number was to a person in a another country that couldn’t speak English. The repairman that we got on our on told us that LG was the worst on the market and made in Korea. So they totally lied to us.

Online shopping with in store pickup review –
I had a very sucessful experience shopping online for a 10″ tablet for my nephew with this chain this past weekend. They had a great price on the tablet compared with their online competitors for the tablet I wanted for him and also a nice folio case made for the model I was buying.
They had same day pickup on the purchase and I chose this store location for the pickup as it was most convenient from my office and had the products I ordered in stock. They notified me by email when the pickup was ready and I was pleasantly surprised with a nice open parking space right in front of the store for online pick-​ups when I got there. The young lady at the online pickup counter was pleasant and helpful and I was in and out of there in under 10 minutes with the gifts.
Really nice online ordering system and one I would use again. Thanks!

Big box electronic stores are dinosaurs and over the past ten years have all been closing. Bestbuy however has managed to stay afloat. One of the big reasons we shop there is the selection of quality electronics and the zero percent financing that allows me to purchase large ticket items in smaller bites. The geek squad team are always helpful and usually get me fixed up.

We came here to shop for smartwatches and I was very surprised to hear that the person who served us really was informed about all the different features and options offered. Sure, he may have gotten a few tiny things wrong, but for the large part he was incredibly helpful and really knew his stuff. Not bad Best Buy…

The sales person at this Best Buy was very helpful and took his time to explain the pros and cons between the different iPhones. When he found out that the specific phone we wanted had to be purchased from another store he was still gracious. I would highly recommend this Best Buy if you need to purchase an electronic that is best suited for you.

I simply went here to return an Xbox headset that just wasn’t up to par. Packaged it back up neatly and walked in. Was directed by «security» or the door greeters, whatever they are, to the customer service department. Was helped within 30 seconds, he took my receipt, scanned it and 40 seconds later stapled a new one to it and said done. I appreciate the no BS service approach. Asked me why I wanted to return, I said it doesn’t stay connected. No further pestering questions or opening it up to investigate it, etc. Can’t say i’ll be back, but if I need to i’ll know where to go.

Won’t honor price match guarantee. Lost a customer. Won’t shop here again.

We ordered a Harmony Remote to be picked up at this location. Got the text a few minutes later stating that the item was ready. Drove to the store, went to the area that says «PICK UP» over near customer service, and told them we were there to pick it up. The person behind the counter couldn’t find it. She called a few people and, after about a ten minute wait, said that someone in the back said they had it. She then sent us to the security guys up by the doors and said to wait there for the item. After standing there for another ten minutes or so, the security guys finally ask us what in the heck we were doing. I showed him the receipt and told him that we were told to wait there for someone to bring the item that we were picking up from the back. The security guy looked confused, called someone in the back, and only then did the remote finally materialize from the back.
The item was something that was on the shelf. Going in and buying it directly would have been much faster than ordering online for pickup. I honestly have no idea how they managed to botch something so simple.

Introducing the new rip off scam: Geek Squad!
How it works: Best Buy will happily upsell an insurance plan to protect devices against «drops, cracks, & spills». Then they debit your account monthly as the cost for the plan. However, when you try and file a claim, you find there’s a $ 200.00 «deductible».
Oh, so I just bought an insurance plan I never got???
Scams like these are why Circuit City is gone-​and soon-​so will this big box.

I had many issues when a returned cell phone contract I leased out of state and returned and Eddie in the mobile department jumped through hoops to help me. Even had my sprint bill corrected. I purchased my phone through him as well. He is extremely informative and helpful. It is a busy store but his service is by far the reason I will continue to shop there.

This location has the most incredible customer service. Lily in customer service is always there to help me return something or re-​print receipts. She is very professional and knows what she is doing.
Yesterday when k was in this location, Lily was able to help me when a couple of other employee could not. She is GREAT!
I also really appreciate Alexis in the Geek Squad. Alexis is also very professional and good at his job.
I do not shop at any other Best Buy besides this one.
Thanks for reading!

I don’t know what it is, but I still enjoy wandering around Frye’s even when I don’t have a specific product in mind. Best Buy isn’t a fun place. There are few products here that I would prefer to browse in a store, let alone actually buy in the store. That said, if I need a cheap item like a cable right away, this is the first place I would go. Plus, some of their staff are more knowledgeable in their areas than most experts.

Ian B is a gift from another world! I bought an open box Sony television in February. My house had just burned down, I lost all of my stuff and I just wanted something nice. Right out of the box this tv had issues. Huge white spots all over it. Geek squad came out today and deemed it defective and we needed to go to the store to replace it.
At best buy they informed me that they would only give me the credit I paid and would not be able to get the same tv without paying $ 200. Needless to say I was upset and that’s when Ian came to the rescue. He spoke with a manager and managed to get me the same tv for the same price.
I have to thank Ian, the 3 super sweet and funny customer service girls and everyone at geek squad who made everything so easy. Give Ian a raise. This place is amazing and I won’t hesitate to go back.

Best Buy makes me sad these days. 3 stars for the awesome customer service! I took away two stars because for starters, you can get most of the electronics they sell for much cheaper, and not just online. We went and looked at laptops and were told that for everything we wanted, we were looking at about a grand. About $ 700 later, and a trip to another store, we had a laptop that did everything we needed it to.
The other thing that was disheartening was their C.D. collection. Now, let me explain while I dodge the rotten tomatoes… One thing that I always loved about C.D.s besides that fact that it’s music you can hold, is that a lot of artists come with some really cool album art, and you can take that art, and make other art with it. Also, I can’t bring myself to buy an ipod or music for my phone when I still have a C.D. player. That being said, Best Buy, like many other stores has one sad little isle devoted to their C.D. collection, and back in the swinging 90’s, aside from Camelot at Barton Creek Mall, Best Buy was where I went for C.D.s. I wasn’t shocked, just disappointed between how overpriced everything was, and the lack of music.
The plus side was that the store was clean and everyone was friendly.

I wasted three half-​days to get a camera replaced.
Who has time for this?
It is nightmare to deal with Protection Plan at Best Buy.

I needed help finding something and the person I spoke to was fairly rude. Then I went to checkout and found 15+ people waiting in line for the ONE open register. Finally got to the front of the line and they refused to accept my coupon.
Total PITA, no plans to return to this location.

Well, another one I never actually thought about reviewing. well. there isn’t much to say. Honestly. We all know what Best Buy is. and even with this location. I still prefer shopping online.
One thing that does stand out to me about this particular location is.
The online order center. The lady who pulls your store pickup orders is extremely delightful and speedy! I appreciate that, especially when I’m in a hurry. n She makes it VERY painless! So thank you kindly for that !

I am sure that not everyone will have the same experience that I did — but trying to buy the Note 4 from the Mobile department has been nothing but incompetence and misinformation. My advice is to NOT RELY ON THIS LOCATION for any kind of cellular service.
This has not been an experience with a single bad employee. Prior to the Note 4 launch I spoke with at least 4 different employees (maybe 5, including the Samsung rep in the store) to make sure that the information I received was correct and not a single person had any correct information. I was told the wrong launch day. I was told that they would open 2 hours earlier than they did. I was told that I could take advantage of a $ 200 off promotion that I could not. I was told there would be phones on launch day for people who didn’t have a chance to preorder and they did not have them.
I am not an ignorant customer, I sold phones for 5 years. I know what to ask and I was very specific with my questions and received specifically incorrect answers from EVERYONE I SPOKE WITH. Questions like «Generally these promotions are for upgrades — I am not using an upgrade, I am buying the phone full price. Are you sure I can still use this promotion?» to get answers like, «Yes, no problem! You just have to activate it!»…WRONG! I got that same answer from at least 3 different people. My guess is poor training.
They were all friendly people who smiled and I am sure are good with dogs or cats or whatever… but I would never recommend that anyone go here for phones. Ever. For any reason. I wish them all well in their lives — but they were, in my case, incompetent.

I have been to this Best Buy location off Research several times over the past 3 years. I always get great service and a pleasant shopping experience. The parking is always easy.
Today Chris helped me figure out the best products to purchase after going through several questions to make sure the items would provide the best solution. Chris was very friendly, knowledgeable, and efficient.
I would definitely recommend this Best Buy to others.