Bishop’s Air Control

From the time I made the initial call, Bishop’s personnel conducted business in a professional manner and made me feel good about the service I was getting. Justin showed up on time and explained everything in detail. I also felt that I wasn’t being taken advantage of as we we all worry when our A/​C breaks down in the summer.

We have used this service for the past 8 years — can’t begin to give them enough STARS for their service, timeliness and service!!! We live in Circle C and are serviced by Justice Rice — ALWAYS on time, sending update service reminders, soooo professional w/​exceptional expertise — not trying to ‘sell’ just trying to resolve your problems! HIGHLY RECOMMENDED!!!

Our AC went out on weekend and Bishop had a live person answer the phone — no weekend recording! Lady set me up for visit with 4-​hour window which I didn’t like, so they promised to call me 30 minutes prior to arrival so I could leave office in time to get there when AC guy arrived. All worked out well, and AC was up and running in less than an hour. Happy to know they didn’t try to up-​charge me like other AC companies have in the past. Justin Rice was very efficient and professional — a pleasure to work with! I give this company 5 stars — they deserve it!

AC wasn’t working when I came home around 8:30. Called Bishop and by 9:30pm Justin came and fixed it perfectly. Thanks!

We use Bishop’s for our home, but recently our non-​profit The Neighborhood, was made aware of a lady who is trying to raise eight grandchildren on her own, but her central heating system was not working.
I called Bishop’s and asked if they could help and within a couple of hours Jason Rice, their technician called and said he would go out and look at the unit and call me. Later Jason called and said it was the fan motor and it needed to be replaced. He said they had one in the warehouse and would agree to discount their labor to install it. I stated I would need to have our Board approve, but we wanted to get it done before the cold front hit.
The Board approved and I called Justin and told him. He got out to the house within a couple of hours and replaced the fan and made some other repairs he did not charge for just before the cold front hit.
I would highly recommend them for your heating and air conditioning and ask for Jason.
D. Busby

D’Lites ice cream called Bishop’s A/​C late last (Friday) night when our ice cream machine went out. Mr. Bishop came out at 10:00 pm!!! This wasn’t the first time that he has saved the day for us. When it comes to ice cream freezers and machines, it is always pressing.
Mr. Bishop is very impressive with not only how responsive he is to our needs, but how much he truly cares about his customers. He knows his customers are usually in difficult situations and will do everything in his power to resolve the problem.
Thanks for your hard work, Bishop A/​C!

ac went out during the evening. called bishops and scott was here in 30 minutes. fixed the ac in the dark

I used Bishop’s 3 times and the first 2 were fine and uneventful. Their third service on my unit caused me some confusion and some controversy, so I called the owner, Scott Bishop, to discuss it. The first thing he did after I explained my problem to him was accuse me of lying. For the next 20 minutes of that call, and another call later that day, he yelled, bullied, belittled, and talked over me. He was rude, sarcastic, and obnoxious. He yelled, «What do you want me to do?!» But then he not only refused my suggestions, he laughed sarcastically at them. I believe that Bishop’s did a much more expensive repair than was necessary on my 19 year-​old A/​C unit (and two other A/​C experts have since confirmed my suspicion.) But even if I’m wrong, no one deserves to be treated the way the owner of this business treated me. Don’t risk it — choose an HVAC service company that will treat you with respect and stand by their work. Bishop’s can’t be trusted.

Will never use again and would discourage any others from using. We had a technician come out on 6÷20÷12 to repair a leak and recharge the system ($ 401.50). On July 7^th, same issue — unit frozen over and not cooling. Owner came out and was vey helpful. Said he couldn’t get the necessary part until Monday but didn’t want to leave us without AC over the rest of the weekend. Very generously topped off the freon so the unit would work and did not charge us for the R22 or the service call. We asked what we would be looking at on Monday and were told $ 50 for a part that was not covered by warranty, labor, and the cost to TOP OFF THE FREON (they were supposed to evacuate and reuse whatever came out of the unit). When the technician arrived on 7/​9, my husband specifically asked how long the work would take. He was told 2 hours by the technician. At the 6 hour mark, I went out and asked if he knew how much longer it would be. «No» was the response I received. Same thing an hour later. I called the office to complain and was told the owner would call Ray to see what the problem was and if he needed any help. At 6:30, we had horrible thunderstorm start, at which point Ray showed up on the front porch to tell me that due to the storm, he would be unable to finish the job and that we would be without AC until the next morning. The owner, Scott, called about 30 minutes later to say he was on his way to finish the job so we wouldn’t spend the night hot. Again, very generous of him to come and work in the rain. He indicated that the technician would be out the next morning to ensure the system was working properly and to potentially put a little freon in the system. The technician showed up the next morning as promised, was there for less than an hour and left to go get our invoice. He returned at 5:00 PM with an invoice for $ 1663.50. Needless to say, we were unprepared for that number. The bulk of the cost was $ 960.00 for 24 lbs of freon. The capacity of our unit is 30 lbs. Had there only been 6 lbs in the unit, it would have been iced over on Monday and not cooling properly when the technician arrived. That was not the case — it was 73 degrees in our house (which is what we had the thermostat set on) and there was no ice anywhere. I admit that we should have requested a written estimate. However, as the owner of a service providing company, a sound business would be to provide one automatically.

My heater went on the fritz. I called Bishop’s and they had someone on the way to my house within an hour. They replaced a simple part & repaired some prior poor repairs (done by someone else). They were fast, fair, and reasonably priced. I will definately use them again.

Called Bishop’s on a hot afternoon when the A/​C at work broke.
The pleasant and no-​nonsense woman on the phone told me someone would be here with an hour. I was already grateful, but downright impressed when Tony arrived within half that time.
He found the problem, fixed it, and charged what seemed to me to be a perfectly reasonable amount of money.
It was fast & painless, just how I like it.
Thanks for keeping me from melting, Bishop’s!