Blackmon Mooring Austin

Full disclosure: The work was done at my daughter’s home but since I «Helped» to pay, I am writing the review.
My daughter noticed, when moving furniture, a difference in the color of the grout on her tile floors. Where there was furniture, the grout was very lightly colored, nearly white. In the rest of her living space, the color varied from dark grey to black. We cleaned a test area (A couple square feet.) and it came out very light. Since there are three rooms with the same tile and grout, we decided to turn to a professional. We called three companies; One was a no show. Another man came out, not on time, looked around and picked a price out of the air. The second guy was not particularly presentable in appearance. A rep from Blackmon showed up on time, took measurements and gave us a written estimate. The Blackmon price was a little higher but the rep inspired more confidence so we went with them.
The workers came on time, were very polite and careful with the furniture and did a super job.
We felt, at all times, that this was a very professional company and we are satisfied.

They would have gotten more stars except for a couple of problems. The communication was not the best, however, the packers and movers were great. When having problems with your house there are things that will always happen. We got struck by lighting and we had to move out while the repairs were done. Brian came and looked at the house and he was very nice however, there were a couple of hiccups. They sent out to small a truck and we had to fill our media room and the double car garage with furniture. Still doable but I requested mattress protectors which I did not get. They did not bring enough pads to protect the furniture on the truck and my good bedroom furniture got damaged. I was told that the cleaning crew would come on the 4^th to which I reminded them that it was a holiday and he said no problem. I called Brian on the 3^rd to find out what time I was to be there and he said they were closed. He would send a double crew on Sat. along with the furniture. I told Brian I was sure glad I had called HIM and he said he had just found out (I am sure). The cleaning ladies said they found out Wed morning they had the day off. Seven wonderful cleaning women showed up at 10:00 and at 11:00 comes the furniture which created a lot of havoc. 50 boxes were discovered about 6:00 were not on the truck. Spoke with the manager Eric and he was so nice to say the men would come back to warehouse and find the pallet that night. The movers had a very very long day cause they didn’t finish till 10:00. I give credit for how hard they worked to make us happy. All in All this went smoothly unlike a lot of other reviews.

These guys came out to clean my carpets, approximately 1800sf. The only items to move were two sofas and a coffee table, the rest of the house is tile and wood or empty. I thought the job was average at best. I asked about several stains and was told they would never come out, not quite believing it but they are supposed to be the experts. I asked point blank if he had moved the sofas and coffee table and cleaned under them, I was told «Yes Sir! I did!». Three days later I need to move the sofa to make room for an event and discovered that under the sofas and coffee table it was black and had apparently not been cleaned! This was very embarrassing as I had visitors in my home. I took pictures and we called the company. They did schedule a redo, but they sent the exact same guy out to do it! I asked him why he told me he had cleaned under the sofas and he adamantly says he did. If there is one thing I have a low tolerance for is being lied to especial twice! I am uncomfortable with this same guy cleaning my house again but I cannot reschedule due to leaving town tomorrow. I would not suggest using this company under any circumstances the job is marginal at best and they have no problem lying to you. The guy they sent out seems put out that he has to do it again so I’m sure it will be a poor job once more. What happened to companies and employees with character and integrity?

I bought a portable a/​c from Sams and when I got it out of the box it had some sticky graphite substance on the wheels and it got all over our light colored bedroom carpet. I tried to remove it with carpet cleaners, but when the residue still remained I contacted Blackman Mooring. They came right out and not only removed the stains, but removed some gum that had been in the carpet that I never could get out. The price was very reasonable and there was no pressure to do my whole house. I’m glad I called the pros at Blackman Mooring because I almost ruined my carpet with fuzzing out trying to remove the stains myself.

I hired these guys to help after I encountered some mildew problems in my place.
The job itself went ok. They used a little meter to find that, yes, the wood was damp. They rented me a huge fan. I wasn’t exactly wowed by the solutions I was getting… a box fan would have been just as good for my little place… but whatever. They were providing expertise.
When the place was bone dry, I called to return the fan. For logistical reasons, I wasn’t able to return it, but my liason said that he wouldn’t charge me for the extra day.
Of course, they charged me for the extra day. I called the liason and he didn’t return my calls. So I called and asked for a manager. I explained the situation calmly and logically to the manager. He said he’d investigate and get back with me.
Nothing. I called and left a message for the manager. Then another.
Nothing.
This, in my opinion, is the rankest bullsh*t. I’m polite; I don’t unload on people. If I’m giving a company every opportunity to make right or even to say, «Sorry, we can’t help you,» I expect them to take it. I expect a manager to return calls about a customer service issue. I don’t think I’m asking too much.