Blue Haven Pools & Spas

Worst phone call I have every had. First they called me to say I was overlooked over the weekend, then the first thing out of the guys mouth is how long we have lived in the house and after I told them 6 months, he asked how we are going to pay for a pool. I am then told that most customers pay by getting a home equity home loan and we just have not been in the home long enough yet. How do they know how we paid for the home??? Maybe we paid cash or put down a bunch of money to ensure enough equity!!! So after the awkwardness, I am then asked what kind of pool I want and that they start at $ 37,000.00, all without ever seeing my home or discussing what we want. I asked the person how is it they can tell me what my pool will cost, before they see our home and he stated thats the minimum they start with. Bottom line, if you want customer service and someone to walk you through the process, this is not the place. FORGET THIS COMPANY

WOW — I feel as if I should just say diito to the the reviewer (Kevin, Buda). Same issues, same players. The only issue is that I am now ELEVEN months into my sixty day completion timeframe and our porject is still not complete! After all this patience, we are now filing a suit against Blue Haven. I know there were a number of you out there that had issues with Blue Haven. If anyone is interested in giving a statement against them or suporting the claims listed below, please dont hesistate to contact me.
Blue Haven of Austin & San Antonio has failed to honor contract.
We contracted to have a pool built by Blue Haven in Austin (managed through San Antonio) in Dec 2011.
1) The form of the pool is not according to contract. A couple of examples — wrong plaster. When questioned about it, they said, «that’s an upgrade. You should be happy about that mistake.»
3) the equipment installed is not what was contracted. Instead, they installed less expensive, lower grade equipment despite what the contract says.
4) The workmanship is shoddy. The coping is cracking, the deck has been repaired 4 different times and continues to have cracks and discolorations due to improper installation. There are many more example of shoddy workmanship.
I have spent an enormous amount of time dealing with the parade of people that they continue to assign to my pool (Casey, Shawn, Joe, Travis, Nick), including managing their subs since Blue Haven continually failed to have anyone spillways are much smaller than contract specifies, a ledge was installed all the way around the pool despite the fact that we expressly indicated that we didn’t want one and had it removed from the design prior to signing a contract. They claim that their salesman never should have sold it that way!
2) They installed the on site to manage and direct their work.
Communication is horrendous. There is ZERO follow up, many, many broken promises, and a host of the most ridiculous business practices you’ve likely ever seen.
DO NOT USE BLUE HAVEN!