Cakes Chocolates & More

My best friend is an avid gamer… and his favorite gaming system is Xbox, so when his birthday was coming around I thought of making some cupcakes with little xbox controllers and xbox logos on them. Of course I did not have the time nor the skill to pull this off so I turned to Irene at Cakes Chololates and More!
The cupcake toppers looked great and my friend LOVED them! =]
Thanks for making his bithday one to remeber!

A week before my husbands 40^th birthday I decided I wanted a «fancy» cake for his birthday party. I did a Google search of local bakeries and found Cakes Chocolates & More. The website was basic but the photo gallery was far more impressive than others I was comparing. I sent in an email request along with a picture of what I was looking for. Very quickly I got a reply and started chatting with Irene.
Of course I had sticker shock at paying $ 250 for a two tier yellow cake decorated in an Oklahoma Sooner theme, but I figured what the heck… and none of my other options had replied to me, or had the availability to get it done, so I went for it.
When the cake arrived on Saturday I was blown away, and so was my husband. It was gorgeous and a total show stopper for the party. Every guest knew my husband is THE BIGGEST Sooner fan in Austin, and the cake was spectacular and suited him in every way.
And then when we hacked into it… oh my GOD! It was hands down the best yellow cake any of our 50+ guests had ever had. Moist, creamy, not too sweet and totally delicious. As sad as I was to cut into something so pretty, I couldn’t stop eating it! Maybe I’ve just had nothing but HEB/​SAMS/​WALMART sheet cakes for too long, but I can tell you nothing I’ve ever had… not even my $ 1000+ wedding cake in Chicago was as good, moist and amazing as this cake.
We paid for 40ish slices, this cake could have easily fed 60+ people. It was so much cake that I have 5 containers frozen for when the cravings that we’re sure we’re going to have hit. And I brought a huge chunk of it to my office today, and I have had a steady stream of people asking me where it came from.
I don’t know when I’ll have the occasion to order an expensive fancy cake again in the future, but if I need sweet treats, I will be calling Cakes Chocolates and More.
Thank you so much for a cake that was the hit of the party!
j

Horrible. Horrible, Horrible. Everything (and especially the customer service/​Irene) was horrible. She had emails with exact instructions and still got it wrong. $ 120+ for cupcakes is just rude (and I guess I’m ad idiot for paying it but I wasn’t there when they were delivered or I would’ve told her forget it). I’ve never seen «buttercream icing» that I could peel off and roll into a BALL? Not to mention it tasted like plastic. STAY AWAY. When I asked for her to redo the order, she said I would have to pay for it. I’m seriously thinking of small claims court cuz nothing about my order is what I asked for.

As others have said, this woman is a real piece of work. I called to ask about getting a cake, and she and I ended up in a shouting match by the end of the conversation! I have no idea what is going on with her, but she was very snappy and rude, and when I pushed back against her rudeness, she flew off the handle and started name calling. Stay Away! Nightmare!

The rating «Eek! Methinks not» does not even begin to express my thoughts on this woman’s professionalism (or lack thereof) .I am getting married and wanted a quote on a 4 tier cake I saw on line. I emailed for a quote, then decided to call after I received the quote. WELL, for starters I called the business phone and the phone was answered with HELLO?!? I had to look at my phone twice to make sure I dialed correctly. After she said «Um yes this is Cakes Chocolates and More, I let her know I received a quote via email and I wanted to discuss it .She acknowledged she received the email and I told her I had questions on the pricing. My wedding is set to have only 60 guests and she told me the cake I wanted would have a minimum of 160 slices. I asked her how many servings per tier .She had the audacity to ask me IF I KNEW WHAT A SERVING WAS (Really lady???) After that she asked if it was for a Birthday, then I mentioned to her I’d emailed her the information and repeated to her it was for a wedding. then said WELL I DON’T HAVE THE EMAIL IN FRONT OF ME SO…
Ehhh, I decided to stop her right there. I told her she was RUDE and nevermind. Geez Lady, way to make a first impression.

Save yourself a lot of time and aggravation – stay away!
I don’t understand how this woman has managed to remain in business. She’s a good decorator, but no more talented than other pastry chefs in town. In my opinion, she’s a complete prima donna without the talent to justify her behavior. I ordered a cake for my mother’s 70^th birthday party. The price was high for the cake, but the location was pretty close to the party site and hey, it was my mother’s birthday. She’s worth it.
A month in advance, I went into the shop to order the cake. A design was decided upon, I chose the cake flavors for each layer, and gave her creative license on the flowers that would decorate the top. I called back about 10 days before the party to make a change to one of the cake flavors (with 4 siblings all having an opinion, I don’t think it’s unreasonable) and to remind her that the carrot cake layer could not have nuts. I received a polite email from her three days (!) before the party letting me know that for liability reasons, she could not make the cake (the no nuts request). What floored me was the extremely short notice she gave. 3 days?! If I hadn’t send an email with the «no nuts» reminder, would she have bothered to let me know?
I admit it, I was furious at the short notice. At the very least, if I had had some prior notice, I could’ve ordered a cake from another bakery. What I HAD decided was that we should go ahead with the order, and the guest with nut allergies would just have to deal with either not eating dessert or having a cake made with supplies from manufacturers that also process nuts in their plants.
I called her to let her know that we’d go ahead with the cake, but she refused to do it and wouldn’t even let me speak. I phoned the store, but she wouldn’t answer. I kept calling because I wanted an explanation and I wanted to tell her how disappointed I was with her lack of customer service. She finally answered the phone and said that if I called the store one more time she would call the police and have me arrested for harrassment and hung up (because the police department doesn’t have anything else on which to spend their time, right?) I sent an email, and she responded that the reason they wouldn’t speak to me is that they «do not tolerate customers raising their voice or mistreating our employees verbally.»
I’m not sure how that could’ve happened, since only one call was answered and I didn’t get out a single word before she hung up on me. I sent one final email letting her know how ridiculous I thought she was being and encouraging her to concentrate on customer service.
Her prices are sky high, and I agree with Kim Y. — the cake isn’t that great anyway. Her «secret» is to use thinned-​out preserves to moisten the cake. As I pointed out in my final email, any baker knows that if you have to use preserves to moisten a cake, you’re not a very good baker.
I called All in One cake shop that same afternoon and they came through with a beautiful cake on 2 ½ days’ notice. I should’ve called them in the first place.

I went here to have a cake made for my son. While waiting, I was amazed by all the creative cakes she makes! I was excited for her to make me one just like the others I saw. Unfortunately, the cake she made me was not exactly what we agreed upon. The cake was a little dry too. For the price of the cake (it was the smallest size she would make for me), I would expect more! I paid a little of $ 60. From now on, I just make my own cakes.