Caliber Collision

I dropped my car off late on Monday and picked it up Wednesday. Fastest repair job ever! I had to have my bumper replaced cause I did the most stereotypical Asian woman thing and hit a pole. Originally they told me that they might have it done by Christmas Eve but it may be longer due to the holidays. Miraculously, it was ready in 2 days. My maintenance manager called me everyday to give me an update on the status of the repairs which was nice. This is definitely the best auto repair experience I’ve ever had next to maintenance done by the Infiniti dealership. But that’s only cause they have cookies and gave me Infiniti loaner cars instead of the ugly, orange fiat rental car I had to drive from Enterprise. In conclusion, I highly recommend this place to everyone.

Don’t trust them with your car. I had to go back 2 times to fix their mistakes, and my car is still not fixed.

Needed some collision repairs done to
our Ford Flex. Heard good things about Caliber from a few folks whose opinions I value. The folks at Caliber (from front desk, to advisor, to repair persons) were all very courteous, professional and true to their word. Work was performed as stated and completed sooner than expected. Body and paint work were flawless. A very big thank you to everyone at the Ben White location — I would recommend Caliber to anyone who needs collision repairs done.

I’ve had my car repaired here twice in the last two months (due to my bad luck). The team here was always friendly and kept me well informed about the progress of the car. They wanted to make sure I was 100% satisfied.
Some may interpret their relatively laid back attitude as slight disorganization, but they do get the job done, and they do it well! I’d recommend them.

My car looks as good as new after having my hood fly and hit my windshield on the highway. They were on time and kept me updated every step of the way. They also took care of everything with my insurance company. I will definitely use them for repairs in the future.

Went from terrible to OK and now back to terrible. The whole time my vehicle has been at Caliber they have been telling me that it will be done by the end of the week (²⁄₂₀). At 3:30 PM on ²⁄₂₀ I thought I should give them a call since I haven’t heard from them all day and I wanted to know what time I could pick up my car. Low and behold it’s not going to be done today. «A part arrived late» so I won’t be able to pick up the car until Monday… My thoughts are as follows: 1. You said the part arrived late. By saying that you’re telling me that there was a specific time you expected the part to be there. Why then did you not call and inform me you were behind schedule when the part did NOT arrive at the expected time. 2. When the part finally did arrive, late as you described it, did you forgo your second opportunity to call and tell me Friday was not going to work?
Yes the part did arrive late and that was out of their control I get that and am not trying to pass the blame for that off to Caliber. The issue here is the lack of communication. I adjusted plans for a trip so that I could be in town to pick up my vehicle on Friday. Now with those adjusted plans I’m not going to be in town when the car is supposed to be done which presents an issue with my rental car that is being paid for by my insurance company. When my car finished it is going to be expected that return my rental car as my insurance company is paying for and will not want to pay for it any longer than they have to. How do I return a rental car when I’m out of town and don’t have my car back? Do I keep the rental car and shovel out my own money for it or do I cancel my trip and loose my deposits. Either way I am out shelling out more of my own cash simply because caliber can’t get it together. Had they called me hours earlier in the day I could’ve possibly made other arrangements but at this posing it’s just too late. Heaven forbid I actually waited for them to call me, it would’ve been at least 6PM before I heard anything.
Bottom line they’re all over the place and not very professional or customer centric. I regret choosing them and highly suggest you make a valiant attempt to find another body shop.

The folks working there were nice but there seemed to be a lot of confusion and miscoordination in the shop. In processing my claim, they didn’t contact me at all about existing damage they found, and when they went ahead with the approved repairs, the front of my car looked worse than when I dropped it off! Plus, my car was returned to me with no working turn signals. Should have taken my money elsewhere.

I was recently hit in a parking lot by someone who was cutting through rows of parked cars. Surprisingly (rolling my eyes) the driver didn’t see me and t-​boned the side of my utility vehicle. I took my SUV for an estimate to their Ben White service center and was taken care of quickly and to my satisfaction.
I own and insurance agency and I can take my business ANYWHERE but I choose Caliber Collision. They ALWAYS get the job done and will take care of my car the same way they would repair yours.

Caliber Collision has really blown me away with their service. As part of what had been a terrible experience – being hit in my car at six months pregnant and having an awful time dealing with the driver’s insurance company – my experience with Caliber on the other hand was very positive. They fixed my car in a week, and on the final day, worked over an hour late for me so that I didn’t have to keep the rental additional days. Manuel Marin was very kind, and I’m lucky he oversaw my repair there.