Caliber Collision

Vehicle came back looking pretty good… but now since I have gotten the truck back a low engine pressure light keeps coming on? Truck rear ended another vehicle and so CC had to put stuff back together. I will give them credit for saying to bring it back in and they will look at it, but who really wants their people to try and figure out what they did wrong. I will take it back to the dealer to try and figure out the low engine pressure light…
I am also disappointed that someone in CC or one of their detail shops helped themselves to personal property of mine! I know for a fact that my special gifted item was in my vehicle and when I got the truck back it is no longer there.
It is sad that just b/​c they have a sign that says-«Not responsible for items in vehicles» that this basically gives them a Free License to help themselves to whatever in your vehicle that they think they need more than you. They will then quote their sign and say they will not take responsibility for it happening on their watch.
Positives are that they seem to be very nice people who care, but their work was subpar and the «missing items» soured it all for me. If I could go back in time… would choose another shop…

these guys were unbelievably great to deal with. After a horrific experience with another auto body shop in Austin, this was such a different and pleasant experience it was like night and day. Zack, the guy that was assigned to the repair job on my car, was very helpful and actually had my car back to me two days earlier than what I was expecting. I brought it in on a Wednesday morning and had it back repaired, painted and cleaned Friday afternoon. There was an enterprise car rental agent on site with cars so the entire experience couldn’t have been easier and more efficient. They kept me updated on the progress of the repairs, were polite and understanding that I needed the car in a timely fashion and were just a pleasure all around to deal with. Would highly recommend them and will use them for a bumper repair that I have been putting off for sometime.

I was very pleased and impressed with these folks. From the front desk, Laura I think, to the service guy Rudy. Professional, fast and the work was done well. Even the Enterprise dude Mike was on his A Game. We ran into a little hitch with the repair because more car had some custom paint that Rudy initially indicated they did not cover. Which I had resigned to that. But when I picked up my ride Rudy had gone the extra mile to get that approved and completed. I received auto-​texts keeping me updated all along the way. Nice work Caliber!

My son’s 2012 Chevy Sonic was parked about 4 feet behind a car that caught on fire. There was, all things considered, some minor damage done by the heat. Melted the license plate frame, bubbled the paint on the plastic bumper, melted the Chevy emblem. Most significant damage was to the headlights. Both sets cracked and fogged.
Insurance recommended Caliber. Took it in, got the estimate the same day and an estimated complete time of 1 day. We made an appointment 8 days out so that they had plenty of time to order the needed parts, which included an entirely new bumper/​front end and headlights.
We dropped it off on a Tuesday night for a Wednesday appt, so they would have the car all day.
Almost immediately, I got an email saying that the complete date was pushed to Monday of the next week. Called and spoke with the agent there who said that there was additional damage, had to order parts, etc. Should actually be ready Friday, not Monday.
Thursday I get an email saying that the car had moved to paint and should be painted that day or first thing in the morning and that I’d get an update on Friday.
It flooded in Austin on Friday, so no update at all.
Monday comes and I send an email asking for an update. I am told that the parts arrived late on Friday because of the weather and that the techs worked over the weekend to make up for lost time from weather, that the car is painted and being put back together and hopes to be ready by the end of the day.
Wasn’t until I asked for it on Monday that I got the revised estimate with new figures and the parts that needed to be ordered.
Got another email later in the day that they were still shooting for Monday afternoon.
Then, got another email that it wasn’t finished, the techs were staying late to work on it, and it would be ready in the morning after it was cleaned.
Finally get an email saying it would be ready by 1pm.
So, 4.5 days on a 1 day estimate for time of completion.
Picked it up and the bumper is out of alignment (bulging) on the driver side (they said that if we waited, they would adjust that right away but they said 15 minutes, which I assume would have been closer to 45 and we had to get back to work), there is paint bubbling under each of the headlamp assemblies, there’s a flat-​head screwdriver shaped chip in the paint between the plastic bumper and the hood, there’s a small section in the wheel well were the paint is already chipped off and there’s some sort of hard black spot on the bumper that I can’t wipe off, so guessing some sort of a defect.
They say it’s 100% warrantied, so we’ll be taking it back for them to fix all of this, but since my son has been without his car for a week already, it likely won’t be for a few weeks.
I’ll give them one shot to fix it, since it’s already been paid for, but based on my experience with them not meeting deadlines and the fact that we’ll have to take it back and be inconvenienced again, I would not return here for any future needs.

You will wait. FOREVER. To get your insurance-​covered rental vehicle. I have heard their craftsmanship is good, but I have been waiting over an hour for my vehicle. Don’t plan anything close to your drop-​off time.

Had to get my whole right side of my Ford Fusion repaired. It was in the shop for about a week and it came out great! Paint matched perfectly & everything looked brand new. Very happy with the service. Jason was excellent & professional from the beginning, he kept me updated the whole time on my car. Zach also provided great customer service. Thanks for everything!

I have come here twice to get work done on my car and each time their staff was very helpful. Zach helped me with each repair and I couldn’t have asked for a better person to work with. He was friendly, knowledgeable, and did a great job communicating with me and keeping me in the loop with everything. He gets an «A» for customer service. I’d definitely recommend this shop!

Completely untrustworthy. Please save yourself a headache and do not take your car to this chop shop!

While having to take a car in for collision repair is already a bad situation, Caliber really makes it as painless as possible. I have been very impressed with their process and love the real-​time status updates via text. I’ve never seen a feature like this before used in car service and it is tremendous. More than this process, however, is the extreme professionalism and grace demonstrated by my service representative, Rennae Speed. She made an unpleasant task as pleasant and effortless for me as possible and was sincerely interested in making sure that I was happy with my experience. She belongs in the Caliber Hall-​of-​Fame!

Another driver backed into my car, and her insurance recommended Caliber Collision. This location is a few minutes away from where I live, so I took it in. They gave me a rental with an estimate of a week to get the repairs done (Tuesday to the next Tuesday) at a cost of $ 2200. That estimate did not include the cost of a rental that I would also need for the week. They do have a relationship with Enterprise and have a rep located in the office so it is convenient to drop your car off and drive away with a rental without having to make additional stops.
I was working with Zach, who was great about communicating the status of what was happening with my car at all times. He called or sent a text almost daily with updates. Zach was great, and on the customer service-​side I have no complaints with anyone in the office.
I deducted a star for two reason: 1. They estimated a week to get my car fixed, and it took almost 3 additional days, because they had to order more parts. 2. The final bill ended up costing $ 400 more than the original estimate (perhaps due to the additional parts, who knows? I didnt actually ask since I wasnt paying for it) And again, this added more days to the rental car I had to use (though, again, I was not paying for that)
So, as Saahir mentions in a previous review, if you are paying for the work yourself, you should be mindful that they might well go over estimate (both time and $$) so shopping around a bit might be in order. If you are NOT paying yourself, this place is great. I called them a few times to let them know I was heading out of town early Friday and needed my car before then. So kudos to CC, they had my car fixed by the end of the day on Thursday. They are responsive, and my car looks great so the work is top-​notch. I’d definitely take my car in to them again, especially if I was not footing the bill

I was rear-​ended by another car and their insurance suggested Caliber Collision as the place to get my car fixed. Dropping my car off for repairs and picking up my rental car went quickly and smoothly and I received updates throughout the repairs process so I knew exactly what was going on. My car was repaired in less than a week and the bumper looked awesome, but when I drove my car to work I noticed something was wrong.
The cleaning crew got a bit overzealous and rubbed the labels off two of my steering wheel radio controls. I was pretty upset about it since they’d rubbed the coating completely off and left two glaring blue lights there instead, so when I was asked to fill out a survey for Caliber I gave them low scores. Less than a minute after I filled out the survey I received a call from a gentleman named Rudy who apologized for the mistake and said that he would work with the cleaning company to replace the damaged parts.
Again, in less than a week he had coordinated with the cleaning company to get me replacement buttons, ordered the parts and asked me to come in so they could replace them. The entire repair took less than 30 minutes and when I got my car back I noticed that they’d replaced ALL of the buttons, not just the ones that they damaged. The coating on a few of my buttons had started to rub off on their own, so getting my car back with all of them repaired was a nice surprise.
Overall I found Caliber’s customer service to be wonderful. They were fast, professional and very accommodating. They definitely made the whole process of getting my car repaired easier and their swift response to my only complaint was very much appreciated.

The front end of my car got smashed on a Friday night. Saturday it was towed to Caliber Collision on S. Lamar. They called me immediately, sent text status updates daily and my car was ready in 5 business days. The original estimate was 10 days.
The repair was flawless and their communication was top notch!

Rene from Caliber called me today after reading my review… A little embarrassing getting that call. Like I said in my previous review, I don’t have rental coverage on my insurance policy (like a dummy!), so she offered to rent me a car for my birthday weekend!
I am still waiting to find out about my car, which is really frustrating, but I really appreciate the great customer service that she provided today, especially so I don’t have to sit at home for the third weekend (birthday weekend!) in a row without a car!
Thanks, Rene! Please give me some good news about my car soon!!!

Excellent service and quality. I damaged the bumper on my 2013 328xi BMW and needed it replaced. Crystal was wonderful. I received daily updates on my cars status throughout the entire repair. When I went to pick up my car it looked great and checking out was quick. Definitely would recommend them for car repairs.

***DO READ THIS!!!
Ok so all the reviews here are from people who’s cars got fixed by these guys and someone else’s insurance paid for it. Now I’m gonna tell y’all my opinion since my insurance paid to fix someone else’s car. The scratch or you may call it a small dent at the most was so tiny and minor that the Geico guy had a hard time locating it when i inquired about the $ 1700 bill that these guys made for that dent. The owner of the car had called me two days after the accident with an estimate from some place of his choice and the estimate was $ 800. As I’m a college kid and i couldn’t have afforded that i said ill go through my insurance and thats when this place was chosen because these guys have a thing going on with the insurance companies, where both of them make money out of the customers. These guys charge a lot of money and the insurance company sky rockets the premiums, so both of them make money as partners. Anyways i know my review is not gonna make much of a difference, because this is a well established place because they provide good customer service to people who are not paying for their cars. There insurance pays the money, so they don’t know what goes on behind the scene. In the end $ 1700 for that small scratch/​dent was way too much and it was an act of cheating and unethical conduct.

I brought in my car after I’d been hit by someone and their insurance company needed a quote to get it fixed. They decreed the car a total loss and I spent the next 5 weeks in a back and forth with the insurance company to get a final number on my vehicle. In that time I left the vehicle with Caliber, since I couldn’t exactly take my totaled car back.
A few days ago I showed up to Caliber to retrieve things from my car, which had been there since I dropped it off. (I assumed it would be a fixable repair and not a total loss, so I didn’t bother getting my stuff out when I dropped it off). First of all, when I went to the back lot (an open parking lot behind the store), I asked for the key I had given them to get into the vehicle. Because you know, I left that with them. «Oh, it should just be open,» I was told. You’ve left my car, with my things, OPEN, for 5 weeks in the back of an accessible parking lot? Wonderful. I had camping equipment that a friend had lent me, clearly visible in the backseat of my car. Fortunately none of it had been stolen, but I was fairly perturbed that it had been left open that entire time.
So I pop open my trunk, where I have a trashbag full of clothes, about a dozen dresses on hangers, a Fender amp, and a few other nicknacks. I go to move my clothes and feel that they’re damp. Weird. Maybe my hands are just really clammy? So I move them and smell my hands. They smell AWFUL. Moldy and mildew-​y. What the hell? So I pick up a book in my trunk — there’s visible water damage to the pages, and the front cover is STILL WET. When I pick up my amp I hear sloshing. Wonderful. So I move my things to my car, leaving the ruined book, and as I’m sitting in park someone comes by to ask if I need assistance with anything else. So I inquire about the status of my things. He asked if the trunk had been open when I went over there and I said no. He asked if my trunk ever leaked and I said no. I ask if I should talk to my insurance company about this and he says yes.
So I do. I call the insurance company and let them know that hundreds of dollars of items were damaged between the time I dropped the car off and the time I picked up my items. He says he’ll get in touch with the shop and see what’s up. Calls me back within a half hour and says, «they’re claiming they have no idea what happened and aren’t responsible. Do you remember signing some paperwork saying they aren’t responsible for anything that happens to your vehicle when it’s in their possession?» Yes. I do. I absolutely do. I also thought I could trust a business not to leave my car unlocked for 5 weeks in an open lot and completely fail to take responsibility for personally ruining hundreds of dollars worth of personal items. I signed that with the understanding that if someone climbed a fence and broke my car window, I shouldn’t hold Caliber responsible. I didn’t sign it so that Caliber could get out of personal responsibility for reasonably taking care of the items in my car. Asking that they not get water damaged beyond compare is reasonable.
I’m lucky, my insurance person is offering to make it right, but it’s not the job of the insurance company to pay for something that the shop did. I will never bring my car here again, and I look forward to sharing my story with others.

The service from Joey was top notch. Daily calls to update on status of parts and repairs. He was honest and transparent. Repair looks great, car was clean, paint looked perfect. Will recommend to friends.
Thanks Joey!

My car was in a fender bender and while the damage wasn’t extensive, I feared that my car would never look the same. I dreaded the process of researching and identifying a good auto repair place, but then my insurance company (Geico) called and said that their preferred provider is Caliber Collision on South Lamar. I decided to trust the recommendation and took my car in.
Three days later, I got my car back for a surprisingly affordable cost, and you can’t tell at all that my car was ever damaged. This is especially impressive since my car is bright red and I was worried about paint matching challenges.
Bonus points because…
— They called me at regular intervals to let me know the status of my car.
— They have a car rental facility on site so you can pick up your rental car right from the location. this is super convenient.
— They were friendly and working with them was easy.
Overall, this was a very positive experience considering the circumstances of having a car repaired is not a very happy life event.

AVOID AT ALL COSTS! This whole company is awful. I was in an accident (not my fault) and insurance required me to use this terrible, stressful business. First round of repairs were at the 620 location. They did an awful paint job, broke my door, damaged my air pressure sensor, tape was still left all over my car when I got it back. There were more problems than that. So I took my car to this (S Lamar) location…
They were friendly, not very efficient, but they really seemed to care about fixing the other location’s mistakes. I get my car back, looks nice… but I had two VERY expensive pairs of sunglasses stolen out of my center console. I will NEVER return. If you have a choice, do not use this company!

I really blame myself for bringing my new car here. I had some fairly minor bumper damage from a parking lot accident. A friend recommended a place that was in north Austin and I lazily chose this place for its convenient location.
Won’t make that mistake again… My car had been in the shop for 7 days for the minor dent and paint repairs. Reasonable enough amount of time I suppose. They called to let me know it was done, and I excitedly drove right over to exchange the crappy rental I had grown tired of. It took them about 45 minutes just to get the car brought up. Upon my inspection the repair looked entirely half a$sed. Why even call me to say it is done when the «new» paint job has massive paint drip streaks in it and glaring errors. Any shop that remotely cared about their reputation would have redone the work before calling me. Huge waste of my time in the middle of the day, and worst part is I had to re-​rent the rental car that I thought I was done with.
Hopefully this round they can do a better repair work than an average middle schooler with the oversight of a blind squirrel.