Cameron Medical and Health Clinic

I reported the Cameron Medical and Health Clinic, and it’s Director, Dr. LoAnn Trinh, to the Texas Medical Board. Please be sure to give them my name, Grey, and my file # if you make a complaint. If they receive multiple complaints, they are more likely to take action.
Texas Medical Board File #: 14 – 2153
Below is the text of my Letter of Appeal to The Board [revised for clarity for this review.]
:
The Texas Medical Board has so far failed to address my complaint against Dr. LoAnn Trinh — who abandoned me — an HIV+ Stage III Urachal Cancer patient on Medicaid during a medical crisis.
Her abandonment not only left me without a Primary Care Clinic for emergency care and referrals for two months, it made matters worse by adding to the confusion, uncertainty, and enormous stress during my time of need.
In writing «the complainant comments that care was offered for urgent/​emergency care after termination», The Board omits that this was only for 1 month — and not the 2 months that I needed and requested.
As i was left without a Primarcy Care Clinic to provide referrals and urgent/​emergency care for two months, it was left up to my family to care for me when I came down with the flu for two weeks in December.
Abandoning an HIV+ Cancer patient during a medical crisis, followed by withholding urgent/​emergency care for two months from that patient, is a clear violation of standard of care.
The Board has also so far failed to address the improper notice of termination of physician-​patient relationship given to me by Dr. Trinh: merely stating that «Dr. Trinh terminated the doctor-​patient relationship with proper notice» does not make it so.
The first notice I received came as a shock to me, and was delivered over the phone, by the receptionist, when I called to request an appointment to get a referral to an Oncologist the first week of September.
The second notice I received occurred after the Cameron Medical and Health Clinic was notified that I had Stage III Cancer, that I was going to be switching to Private Insurance after January 1^st, and after I asked them for an extension of care through the end of 2013. If this is proper notice, I’d hate to see improper notice.
As the Cameron Clinic was well aware, it was impossible for me at that time to immediately find another primary care clinic as their termination-​form-​letter directed — because all of my energies were going toward getting me the best oncological care.
The Cameron Clinic was also well aware that it was ridiculously impractical to suggest to me that I find another Medicaid Primary Care clinic as I was about to switch to private insurance on the Affordable Care Act. Nevertheless, they sent me the same form letter they sent the rest of their Medicaid patients. Form letters are the opposite of proper notice.
The Board writes: «the patient was notified that the level of service offered in their walk-​in clinics was not adequate to address the patient’s medical problems.» Actually, the Cameron Medical and Health clinic was never called on to do anything more than write referral letters for me, per Medicaid’s requirement, as their mere four pages of notes on me shows.
The Board has also so far failed to address the failure of The Cameron Medical and Health Clinic to get me a referral and authorization to be seen at MD Anderson during a critical referral time in September and October, compelling me to go to a local Cancer clinic. This delayed me from getting expert information on my prognosis and made more work for the me when records needed to be transferred to MD Anderson in January.
Medical Records, notes, and correspondence to/​from MD Anderson, Texas Oncology, Austin Radiological Association, and Urology Austin during September and October support my case.
In sum, here are the Cameron Medical and Health Clinic’s multiple violations of ethics and standard of care:
[1] Abandonment of HIV+ Cancer patient on Medicaid post-​surgery, during medical crisis.
[2] Improper notice of termination of physician-​patient relationship.
[3] Failure to provide continuity of care: refusal to acknowledge or accommodate request for two-​month extension of emergency care and referral services.
[4] Failure to promptly respond to and address complaints about clinic.
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I am running out of fingers to count the things that are wrong with this place. Frankly I am suprised this clinic is even open and hasn’t resulted in some serious injuries to patients. Here are my justifications for a 1 star rating (I wish I could give them a zero).
1) Just this morning the technician taking my vitals admitted to being dyslexic… which was proved by the fact that she read my stats backwards. Nothing against dyslexics… it just worries me about her ability to accurately take patient vitals.
2) The technicians/​front desk mispelled my name on my records. After repeated requests that they correct this oversight my name was still mispelled.
3) Lab work was sent out for testing with my name spelled incorrectly resulting in denial of claim by my insurance.
4) My medical records didn’t list the type of medication that the nurse practioner had previously prescribed so the front desk lectured me about bringing in the medication bottle. Am I wrong that it is their job to keep accurate records!!!
5) You never see an actual doctor only a nurse practitioner.
6) The technician taking my blood was totally incompetent, sat me at a table that had a broken arm rest so my arm was really uncomfortable. She also spelled my name wrong on the paperwork so my claim for bloodwork was rejected by my insurance.
7) Since it is a walk in clinic on the weekdays and the nurse practitioner’s lunch hours are not posted or set if you come at the wrong time you will be waiting for 2 hours.
It is really sad that the folks (mostly lower income) in this neighborhood don’t have a better option for medical care. I picked this place because its close to my house, but I will never set foot in there again. They need a major protocol overhaul. I will be submitting a complaint to my insurance company with the hopes they will be taken off our provider list. This place feels hazardous to me.

Last Saturday I received some very disturbing and harassing comments left on my pro by someone saying they were related to the owners. All because I left negative feedback because of the experiences I had at this place. Every time I blocked the profile they made another and left me more bad comments. The profile’s name was Tram T. I take it the T stands for Trihn since whoever owns this place is of some Asian or Japanese descent. The person at first said their best friend owned the company but in a second message said they were related to the person owning the business. Lol contradicting them self. Also stated they went to med school at USFC or something. But yet they couldn’t use the proper and basic punctuations in their sentences and misspelled words lol. Anyway beware if you leave negative feedback about this place. You may get stalked and harassed like I was on here for it. And P. S this place is still a piece of crap on the bad part of town!