Castrol Premium Lube Express

Open late till 7 PM. Completed my car inspection and diagnostic for the Fare ride service company.

I went here to get my safety inspection as well as an oil change and, overall, the prices seem fair and the wait is never too long.
Yes, they do shoot for the up sell of changing the air filter, windshield wipers, or flushing the engine but if you hold your own they are no aggressive. I won’t go out of my way to come to Castrol but as long as live nearby, they have my business.

I took my car in to be inspected and was failed because of the parking brakes. I had a mechanic look at my brakes and he said there was nothing wrong with them and he called the shop. I was charged 75.00 for nothing because of the express. I went back to the and they weren’t helpful at all and rude.
Then they told me their machine was broken. Beware !!!
I took my car to a different shop and it passed without any problems!!!

I have been in this area for 12 years & used this place as it has changed hands many times, never had problems. Last week I got an oil change, they recommended a fuel injector flush as well. The bottle of fuel injector cleaner was left under the hood by the engine & when I got home I checked the oil and it was below the «low» mark. I’ve been checking it for a week and there is no engine oil leak. The only possible way this happened is that they only put 1 quart of oil in my car. Never ever again at this place, they almost ruined my car by not putting anything but a quart of oil in it, and thank god the empty bottle of injector cleaner didn’t get loose and end up in my engine. They are either incompetent or rushing vehicles through to make as much as possible per day. I’ll go somewhere where they take time to do this simple task right.

Not sure about other Castrol locations, but this one has always had a friendly & efficient staff! Great customer service! Fair prices. Come here every time I need an oil change. Always look for their little carton stand with coupons you can rip off & fill out. They always have a promotion going on. Last time it was a free NFL official jersey. This time around is up to $ 15 off your next Castrol oil change. Easy to fill out online & you can take a picture of your invoice, instead of having to send stuff through the mail. Highly recommend this place!

This is the third shop I stopped by (one the machine broke, the other said it was too close to closing time). But these guys greeted me with a smile and immediately brought my car back. The technician was efficient and even changed my brake light, all while I waited comfortably in the airconditioned waiting room. I would highly recommend coming straight to Castrol if you are in need of a state inspection. Great people, great service!

Kassy was wonderful! She did my oil change and car inspection. I drive a Prius and she showed me my options for oil (Toyota suggests I use synthetic) and helped me pick the best one for my car, not the most expensive option for my car. While checking under my hood she noticed my air filter was a little dirty, she said she could change it now if I wanted or I could wait and do it another time. I’ve had others tell me I need to replace whatnot right that instant when they’ve checked under my hood but she was honest and I appreciated that so I had her change it anyway. I’ll definitely go back and I’ll suggest Kassy to my friends! She was amazing! Thank you!

I came in last month for a simple state inspection.
The girl who greeted me was nice and directed me to wait behind another car. Another guy came out after a few minutes and asked me to move my car over behind a car parked in a space. I did, and then he asked for my insurance. I thought he was just getting paperwork in order as the person in front of me hadn’t been inspected yet. But then he tried to open my car door while I was getting the insurance card. It’s always locked when the car is running, but he repeatedly tried without waiting for me to unlock it. He even attempted to reach into my open window himself to unlock it until I practically yelled at him to hold on. I’m a youngish lady and I don’t care if you’re working on my car, any stranger reaching into my window uninvited is going to put me on the defense. He was clearly in a rush and every part of our encounter was buried and unsettling.
I gladly went inside to wait. Another guy rang me up and was very polite. The really bad part of the experience happened the next morning when I attempted to go to work and my car was dead. The pushy dude turned my headlights on and neglected to turn them off. I had to pay someone to come jump my car and I missed an hour of work because he didn’t do his job correctly. My headlights are otherwise set to auto on/​off and I had it inspected in the middle of the afternoon, so there’s no way I would have noticed that they had been set to permanently on.
I can’t imagine getting any real work done there since a basic inspection ended up costing me about $ 80 and an hour of work. It should have been a simple procedure, but it was a huge inconvenience. 2 stars are only for the nice employees at the beginning and end.

I must admit I was a little hesitant to bring my car here, due to the 1 star reviews. However, I was pleasantly surprised. All of the employees were very polite and helpful. I took my car in for an oil change and for an inspection. It literally took less than 30 minutes! I will definitely be bringing my car in for future oil changes, as well as inspections! Thank you guys for being an awesome establishment!!!

Israel did my vehicle inspection and he was so friendly and fast. I really appreciated the excellent customer service! I’ll definitely be back again.

JERKS. They don’t even deserve a star. My truck has a cracked tail light, I am new to Texas so I have no Idea what these inspections entail, I have not had to have one in any of the other 3 states that I have lived in. They take my truck and do the inspection, take my money, and then tell me that it didnt pass over a cracked tail light…
I did not expect I would get a pass if there was something seriously wrong but for something like that, that takes NO TIME, NO MACHINES, NOTHING, I would think ANY GOOD PERSON would have just said hey your not going to pass because the tail light dont waste your time, our time, or your money until you get it fixed.
The guy didnt even know how to open the hood of my truck I had to come out and do it for them. I am just shocked that people can be that cold hearted and greedy.

Incredibly despicable service. I went here to get my motorcycle’s inspection done, and they TAPED THE STICKER ON WITH SCOTCH TAPE. I didn’t realize that it was wrong, until my sticker blew off of my bike the next day. I came back, receipts in hand, and asked for a new sticker. They told me they’d have to charge me again, even though they admitted that the guy who did it was constantly making mistakes but wasn’t fired because he bought the boss booze… What?! TWO HOURS LATER, we’ve called the owner, called the DMV, argued, bunch of crap, and at the end the DMV said «give her a new sticker» and the owner said «get bent». I hate them. Rip off, rude, incompetent, disgusting.

I have had nothing but awesome experiences here. I am naturally always wary that mechanics might take advantage of the fact that I’m a young girl who obviously knows nothing about cars, but I did not have this issue here. Instead I felt like they were really taking care of me, especially when they changed my PA license plates to Texas plates for free when I came to them unsure of how to put a license plate on the front of my car. On a separate occasion they inspected my car and gave me all the information I needed to switch over my registration. These guys are awesome and so helpful! Only thing that stinks is their oil changes are a bit pricier than most, so I tend to go elsewhere for that.

Friendly people but they failed to put the oil plug back in properly. All of the oil leaked out after leaving. I ended up having to go back to Volkwagen and get the damage fixed. $ 75 completely down the drain. Keep in mind as well that I warned them about a lot of modern cars having a gasket on the drain plug that has to be replaced every time you change the oil in the car. This is becoming more and more common and there is no excuse for any oil change place to not know about this. They have got to learn their business if they want to stay in business.

Don’t go here if you only speak English. Tech got in my car filthy as crap, then started yelling at me in Spanish, fail fail fail. Used to love this place, now will find another place that speaks English too.

Funny story. My BMW takes a Castrol SAF-​XJ differential lubricant which is difficult to find in the USA. Called and asked if they had it in stock and was told, «No, it is too expensive.»
Still visited them on my way to another location. They had other lubricants, but finally admitted not one would satisfy the BMW OEM requirements.

Great service, super quick… was in and out in 15 min!!! Didn’t try to upsell me on any needless junk. Very clean as well. Great deal.

Second trip was normal. The service was still costly more so because I wasn’t a new customer nor did I go there on a deal-​day.
Wasn’t that super thrilled as last time but nevertheless decent service. Downside to this location is, there are only 2 bays, if both are occupied, you might end up some time waiting.
On a side note, getting out of this location onto E. Oltorf needs a special P.I.T.A mention.
Don’t forget to get the free roadside assistance offer from Castrol, if it’s still ON.

Great! Didn’t try to upsell me. Also, I was lucky enough to be there by myself with two mechanics. When they realized they didn’t have my synthetic oil, one of the guys went out to get some. — very pleased :)

Stopped over here because the location was super convenient for me. I was actually impressed. The place is ran by a few older men who really do care about your car and service. The place was really clean, and no long lines!
I had to leave my car there and run an errand, they made me feel safe leaving my car there considering we were on East Oltorf.
I returned to pay and expected the typical ad on sales — new windshield wipers, new air filter, new oil injector… but nope, no pressure ad on sales involved. The man did show me my air filter but never once made me feel like I had to side step that sale.
Awesome they have my business!