CertaPro Painters of Austin

Unreliable. Scheduled an estimate, waited, nobody showed up. After I called, the receptionist told me that she cancelled my appointment. She explained that she tried calling to inform me but had the number written wrong (I did repeat the number twice to make sure they have it). After I asked how can they cancel without the client’s confirmation, she just said they have limited resources and can’t accommodate everyone. This in not the business that instills confidence. They hide behind reputable name and act like a small time contractor (although some small time contractors are wonderful and very punctual).

We contracted CP to paint the exterior of one of our houses. These are data points related to that experience.
1. When the first team arrived (1.25hrs later than agreed upon), it was apparent the Lead had not been briefed on what color had been decided upon. I wondered why he had not been provided a Work Order with a set of specific objectives to accomplish. When we worked through the process with him, the color selected was slightly darker than the existing color. After the new paint had been applied and dried, it was evident the new paint was lighter in color than the existing color. As the paint had been purchased and time spent applying it, we did pick a nit about this.
2. The team did not have a ladder nor a power cord for the power sprayer. I agreed to lend them mine and wondered how they had planned to accomplish the work without arriving with the required tools/​equipment.
3. My wife and I arranged on three separate days to take time off work to be at the house so that we could open the front door, which is required to paint the front door. Each time that we were there to provide access to the front door, the team wanted to leave prior to painting the door.
5. I don’t mind very much when I see paint spilled on the lawn even if the paint patch is six inches in diameter. I know that over time, the paint will dissipate as the grass grows and is mowed. However, I do mind when I see paint (more than 25 drip spots) on the concrete, brick work and the stained fence pickets.
6. To one appointment the painting team failed to show up at all.
7. On three separate Monday’s I was called by CP and asked if I would pay for the completed job. This was extremely perplexing to me, as I wondered why the office team did not know the status of the job and that it was not yet completed. If they did not know there was work outstanding, why not?
8. Ruben agreed to come to the house on a Friday with Junior. Upon his arrival, he provided an apology for being 50 minutes late and told us Junior was his go-​to guy when situations like this required a swift and complete resolution. We reviewed the work that had been done thus far and found there were noticeable streaks on the painted surfaces. We agreed upon an 8:30am start time the next day (Saturday). My wife and I scheduled our Saturday errands and activities around the 8:30am arrival of Junior and his team. Junior arrived with his team at 11:45am. We accommodated this late arrival so that we could complete the painting prior to the next step in our project. Junior and his team did a fine job that day, but for some reason, did not follow the contract which stipulated the front door was to be painted with gloss paint. The front door was painted with the same flat paint that was used on the house exterior. When the error had been noted, Junior stated he would be back the following Saturday to repaint the door.
9. The following Friday, my wife received a call from CP. My wife apprised the caller that it was critical the team start painting at 8:30am as we had a 10:00am departure requirement. The team called ahead of their arrival and showed up at 8:40am. It was very nice of them to call and ten minutes late is not unacceptable. However, they did not have the paint needed to paint the door. IMHO, they should have received a pass-​down report from Junior so they could come prepared to paint. We calculated the time required to purchase the paint, return, paint the door and allow it to dry enough to close and lock the door would take us past our 10:00am departure time. So we asked them to come prepared to paint the following Saturday at 8:30am.
10. The team arrived the following Saturday 30 minutes late, but we did not have any time constraints, so the last piece of the painting process was completed.
I understand the financial benefit from using subcontractors as a business model, but one data point is sure. No one representing CP arrived when they promised to be there. This demonstrates a lack of organizational/​professional discipline, effective control of your subcontractors that affect your reputation and is discourteous to the customer who places value on their time. The behavior I have witnessed from CP is neither customer sensitive or courteous.
I have learned customers desire three characteristics in a paid service: Fast, Good, & Cheap. The understood premise says you can have two, but not all three. I accept this premise, but in my case, the time to deliver was excessive, there was an absence of quality on multiple levels, and if I value my time in the range of a good mechanic ($ 75/​hr), the quantity of hours I was required to wait for workers to arrive past the agreed upon time, drove the price considerably higher than the original quote.
If asked by CP if I would recommend them as a painting provider, I would simply answer their question with a question: «If you were me, would you?»

Since I moved to my new house I hated my kitchen. Those old looking oak cabinets were making my home look like from 80s. We even tried to sell our house and we received a lot of bad comments on our kitchen. We took our house from the market and decided to update our kitchen. I called CertaPro. They came my home and checked everything. I wanted them to pain my kitchen cabinets. They said my cabinets are great and just need some paint and hardware then they will look wonderful. Also they told me to not paint cabinets before I add granite countertops and backsplashes because they can damage the paint. I was impressed by the experience. Also they told me to put hardware on the cabinets. Just in case If I make a mistake they can fix it and paint it. I had no idea.
Granite and backsplash was done and then next day CertaPro crew showed up and finished the worked in 2 days. (I have many cabinets) I picked Marshmallow color. My kitchen looked awesome. I am not selling my house right now. I loved it so much I want to enjoy it a while.
Also few months after we had some chipping on the paint in a very small area. CertaPro came and checked and they said they will come paint and touch up any spot I have problem with.
It is a wonderful company. I have been doing updates at my house recently and I did not meet with any other company taking responsibility of their work and fast and no surprise charges. It is hard to find these days.
Thank you CertaPro for giving me a lovely kitchen.

My husband set up this job and met with everyone, but I wanted to post them a great review because everything came out so great! We wanted to get the interior of our house painted (the main living spaces, bedrooms — we just left out the 2 bathrooms, closets and our washroom). Our house is about 1800 sq feet total to give you an idea. We got a few quotes from places including Protect Painters which was very expensive (like $ 3000 – 3500!) and we wanted something more affordable. We just did one color on all walls (no trim or ceilings). We picked out a Sherwin Williams paint color ahead of time. They came out and did a free estimate for us. They told us if they only needed one coat that it would be about $ 800 cheaper and since we were using the flat paint color instead of the satin one, it was definitely possible to only need one coat. They came on a Wednesday and told us it might take between 1 – 3 days depending on things. We cleaned a lot before hand for them and tried to move our furniture to make it easy for them to maneuver around. My husband let them in that morning at 8 am and when he came home midday, they told him that they would be done by late afternoon and that only one coat would be needed. We ended up paying them $ 1600 for everything since only one coat was needed (this was exactly what they told us in the estimate). I was amazed at how clean they were (they made no mess anywhere). And they put everything back where they found it. They left us the leftover paint for touchups. We found a few small areas that needed a little more paint since it was only one coat, but it only took maybe 5 – 10 min for us to touch up those areas and I’d rather do that then pay $ 800 more for a 2^nd coat. Totally worth it and I’d use them again in a heartbeat. I love how our new color looks!

I hope I can write a fair review regarding my experience with CertaPro. My experience with them wasn’t the best unfortunately and I do not feel that this company is as professional as they claim they are committed to being. I had issue with how they did their work and the painter’s attitude.
I used them to come and paint the majority of the interior of a house I was putting on the market and I do not think I would recommend them to anyone.
They weren’t careful with their texturing and painting. When they did the texture and paint work on my house, I wasn’t there to watch them work but I am under the impression that they did not cover and protect much. I found texture and paint dripped on my kitchen cabinets, on the floors, on my bathtub, shower glass, inside my windows (which I just had professionally cleaned) and various other places. Prior to them coming to work I had already started cleaning the house. To protect the bathroom sink and toilet area from getting dirty I had covered these areas with plastic drop cloth and taped it down with painter’s tape. No where in that area were they supposed to have been painting and none of this was covering the walls however they REMOVED what I did and I found paint or texture spilled on the floor in the area I had originally covered to try and protect.
They missed taking down a mirror which was on a door and instead painted around the mirror. They were contracted to remove the mirror, fill the holes and paint the door. I found multiple areas where the contractors had painted in areas which weren’t under contract. The roller marks were easily visible. I pointed these marks out and originally Nathan told me that these areas weren’t under contract but after I voiced my concern regarding this he did agree to have them repaint the area so the roller marks were covered. They did not charge me for this however this became the root of the issues I had with the contractors I was dealing with. After they did the initial work of painting I had new carpet installed in my house so due to the fact that they would be coming back to my house to touch up these areas and the first time around I found paint and texture splattered I decided to take off work that Monday and stay while they did the touch up work.
Well when the contractors came on Monday they started working without ANY drop cloth to protect my brand new carpet. My husband had to ask them to please use a drop cloth.
They didn’t want to repaint the areas in a bedroom which had roller marks. At the end of the day the contractor Bart asked me to do a final walk through and pointed out that these roller marks were still visible. Bart argued with me about this and claimed that they painted these areas to be nice because they were dirty. I get that they were trying to be nice but I have a house I would like to sell. The marks were noticeable to me and well I was already promised that these areas would be fixed. Bart then argued that these marks would disappear in a day or two. This was Monday and the initial work they did was the previous Wednesday — Thursday. If these marks weren’t gone by Monday then I didn’t feel they would be gone in another day or two. So Bart re-​painted the area but then he walked out without a word, without giving me a chance to review the work and slammed the door. We did get an apology from Nathan about this.
«Thank you for being patient with us today and I am sorry for Bart’s poor attitude. «
Those were the main issues I had with these contractors.
Three other issues I had was the fact that they used the emergency heat setting in our house and they tore up a box I had stored without permission.
When this work was done it was in February and the house was cold however instead of turning on the heat in our house they turned on the emergency heat and they also left the heat on when they left. We weren’t living in the house at the time and using the emergency heat is way more expensive and taxing on the system. As the name implies the emergency heat is designed to be used only as an emergency!
The large box we had stored in our garage was tore up and used to set their paint cans on. My question is why didn’t they have their own supplies and what would they have used if they didn’t have my box? The big deal about this for me is this box was what a new stove came in and we were going to use this box to store the old stove in .
So to be fair Nathan, the sales rep was a really nice guy and he did try and make some of this right for me and he of course doesn’t have any control over the contractors so maybe this review is more for the people they hired than anything

CertaPro has done two jobs on the interior of my home, and they’ve both been consistently good. The only reason I didn’t give it five starts is because the painters who did the first job were inappropriate and rude – particularly when one of them asked me how «someone like me» could «afford» a «house like this.»
The work was great, and the initial estimate was wonderful. Maybe train the painters in customer service.

I want to give tI recently had an entryway and hall painted by CertaPro Painters. I have waited a few days to make sure I can accurately relay my experiences. The initial visit to assess and bid was good. I was surprised, however, by the high bid, but they had gotten excellent reviews on Unilocal.I scheduled the job.
As expected, the day before the job was to be done, I received a reminder call. The morning of the call, the painter showed up alone and it took me over an hour to interpret what all the job order said. I had to call my initial contact twice as there were a couple of confusing comments on the bid sheet.
During the AM the painter did the prep work and painted the doors. He left at noon to get the wall paint – mix up there, too, so instead of being gone one hour as he predicted, he was gone two and a half. He did return at 3 and worked until 7.
As he was leaving for lunch the «job foreman» drove up and spoke to the painter outside. I went out and spoke to the job foreman and told him how wasted the first half of the morning was, and he said, «yes, we have trouble hiring people who speak Engish – lots of people complain of that.»
Bottom line: I would use this company again if I could afford it. Very expensive, good work, poor communication. Love the finished product.

CertaPro provided a competitive bid for an interior painting job. The painters were professional and pleasant to work with. The company was very cooperative in helping us get the job done in a quick timeframe.

CertaPro Painters of Austin deserve all the kudos I can give them. From the first call with Marcy, to the consultation with Matt, to the painters themselves, it was easy, professional, and near perfection. The cost was so reasonable; the painters finished before they said they would, and the job they did looks wonderful. I had a last minute freakout about the color but Matt assured me it was all okay and even though there was a small paint color mixup the very first morning, it was straightened out immediately. So you’d think after the paint job, all would be finished, but I have had a problem with my HOA (even after approval of the colors) and Marcy, Matt, and Brian have all bent over backwards to return my calls, send me information needed to prove the correct colors were used, and speak to the HOA representative. All without making me feel like I was being a really pain in the butt than I have been.
I would recommend CertaPro to anyone and when I need any painting done in the future, I will definitely make them my first choice.

The quote they gave me for my exterior walls and two interior walls were well below that of their competitors. The painters were professional and did a wonderful job. My walls look amazing, fresh and ready for holiday guests! The work was completed within the time frame specified, even though there were a few bad weather days. I will definitely be using them again.

I had a very positive experience with Certa Pro. They were communicative, easy to get a hold of when I had questions, courteous, and professional. The job was very well done and finished on time. I had the painters patch and fill a bunch of nail holes B and I made in the ceiling (don’t ask, its a long story). They did a spectacular job even though it must have been a real pain in the ass. Annoying requests by me notwithstanding, the painters were friendly and thoughtful, and cleaned everything up nicely when they were done. I will be calling Certa Pro again soon.

WOW. From start to finish, exceeded expectations. Nathan did a fantastic job from showing up on time to our initial appointment to completing the job on schedule and above our high paint quality standards.

Painting the exterior of our home made me positively neurotic. I obsessed about colors, fretted over details like which parts of the trim and fascia to paint a contrasting color and which not to, had a zillion questions about paint types, warranties, etc., had to ask them to work around a roof repair, a garage door replacement, and a front door replacement, and generally was kind of a pain (t) in the butt to deal with. CertaPro met my neuroses with calm acceptance and great patience. Every step of the way, they were professional, responsive, prompt, and competitively-​priced. So much so that I had them out a second time to stain a new fence we had built.
A couple of times, we miscommunicated about details related to the jobs, and both times, our sales rep, Nathan, handled the situation with great diplomacy and made it right. I think sometimes you can tell more about a company from how they react when there’s a problem than how they seem when everything is going perfectly; CertaPro shone in that department.
In short, CertaPro gets the job done, and they do it well. I was very pleased with the work that they did for us and would definitely use them again.

Loved them from the moment Matt came to my place to give me a bid. These are guys are professional, caring and highly skilled. Ask for Scott and Aisha to do your painting. They did my whole house flawlessly. It looks so awesome and I am sooooo happy.

Overall this was a great experience. We had 5 interior rooms painted by CertaPro, and they all turned out perfect. The crew delivered on everything that John promised, and there were two rooms that required wallpaper removal — -which can be brutal. My wife was pleased with the work they did to help us pick out colors — -looking for just the right pink for our daughter’s room. We tried 6 different versions of pink, but John was patient and the crew painted samples on the wall for my wife to look at and select to one that she liked.
During the final walk through, I expected to see some areas for touch ups, but neither myself or my wife could find any — and I’m picky about cut lines.
I’m really pleased I went with CertaPro — and will use them again.

John Bunnell and his crew at CertaPro are wonderful. I have entrusted several of my clients to him and they have all been very pleased. He has always been both personable and efficient and I have enjoyed working with him over the years. It can be difficult to find reliable contractors in the home improvement industry and I am so happy I have found the guys at CertaPro!