Charla L Jones, DVM

The rave reviews are all true. My beloved Pomeranian was on death’s doorstep when I took him to see Dr Jones the first time, and thanks to her, he’s still alive 3yrs later. The level of compassion she and her staff have for their patients (both furry and human) is 5 star. Additionally, she is much more thorough and creative when exploring all possible options for improving your pet’s health and lifespan. I’ve been told by several vets that some of her recommendations would never have occurred to them — and I have no doubt they were all valuable. A year ago we moved to Nashville which doesn’t have a Cardiologist, so I’ve reached out to her for advice and suggestions twice. Both times she responded with helpful suggestions and refused payment for her time. My pup’s health is declining now, and unfortunately he can’t fly, otherwise I would seriously consider flying to Austin just so we could see Dr Jones again. Hoping the Cardiologist in Knoxville is as thorough, knowledgeable and caring as Dr Jones! She is a rare gem.

Great staff — they really seemed to care about my cat’s health. I had to go in for a sonogram to check on a heart murmur and Dr. Jones and staff were very thorough and explained everything to me, and gave me several treatment options as well.

Dr Jones is an amazing veterinary cardiologist, and an amazing human being, and her staff are just as amazing. Dr Jones cares more about her animal patients than most human doctors do about their patients. If your pet has a heart problem, I cannot express in words just how amazing she and her clinic are.
She has a small practice, and it might take a little while to get in to see her the first time, but once she’s seen your pet, she will take amazing care of your pet.

I wish she could be my Dog (Zoe) regular vet. We’ve been seeing her for 5 years. Zoe has a heart murmur, thyroid issues. Dr. Jones, is the most kind, patient, understanding, intelligent veterinarian I have ever encountered. Not to mention her staff. You can tell they all LOVE what they do, and they love you, and love animals, and love life, and love everything. Great people. They just make getting through a worried spot easy.
This last time, Zoe couldn’t hold herself up and was collapsing, it was on a Sat. I rushed her to the «Normal» vet. They ran blood work everything was normal then because of that said they though the heart wasn’t pumping enough blood and to call the cardiologist asap on Monday. I called Dr. Jones in the vets office and they paged her, she called back with in 30 minutes. Then told me what they said didn’t make sense and she though it was pancreintitis… and to go back and have them give her a shot and run some fluids in her system till she could see her Monday. Done.
This is what I mean by smart, she’s smart, quick and reliable. She asks all the right questions to get to get to the right answer with the best bedside manner of any Doctor, (any human Doctor as well).
She’s amazing, Zoe always does better after she leaves there, then before she was there. happy with tail wagging.
Th bad thing… she doesn’t take «normal» patients you have to have other problems for her to take you in. Which is a shame because every time I leave the «normal» vet they’re telling me to go see Dr. Jones before they can do anything. I would love to get rid of the middle man.

My Beagle got diagnosed with lung disease and a heart murmur about 3 years ago by Dr. Jones. It was a scary and unknown situation but Dr. Jones was always so sweet and kind and gave my dog the best care he needed. He lived for those 3 extra years relatively well (except for a little doggie cough). Recently, I could tell that Marty became more lethargic, and less like himself. His health changed very quickly and he lost his battle with the lung disease. But during that scary time, Dr. Jones spoke with me personally on a Saturday evening and explained what I should do. She also spoke with me after his passing and reassured me that I always did what needed to be done for him and that I had run out of options. I highly recommend Dr. Jones and her staff.

I took my cat Max to Dr. Jones a couple of years ago to have his heart checked before I could administer fluids for his kidney problems. I was overwhelmed by Dr. Jones’ and her staff’s compassion and friendliness. These folks set an example for the rest of mankind. You have to meet them to believe it. Even Max, who was very nervous, was calmed by their manner. I will be taking Max’s mother for a heart ultrasound soon, and am looking forward to the visit.

I was referred to her by my vet and not only was she nice, professional, and took time to explain what was going on, her staff was so comforting and I didn’t have a worry that they would have trouble taking care of my Bugsy. I’m so glad that there is a specialist that can be trusted to do what’s in the best interest of the dog but not gouge you for every penny in your account. I’m not saying it’s cheap, but I am saying that I was told the estimate up front, what the possibilities were for extra costs and risks, and when all was said and done, it was actually less than the estimate and my Bugman finally had a direction to go. I totally recommend her and her staff and if I am ever in a similar situation, I will choose her again.

I took my very sick dog to Dr. Charla Jones almost in desperation. It was pretty clear that Mollie had a bad heart problem but I guess I just needed confirmation. Dr. Jones did a very through examination and confirmed my worst fears. But, she said, the kind of problem Mollie had sometimes responded to the right combination of medicines. She wasn’t kidding. With the treatment Dr. Jones recommended, Mollie went from late-​stage cardiomyopathy to asymptomatic in about a month. At the time I first went to see Dr. Jones, I estimate that Mollie had maybe two weeks to live. But she ended up living another four years in relatively good health. I called her the Miracle Dog.
But it isn’t just her medical acumen that makes Charla Jones special, it’s her humanity. She is caring and empathetic beyond words. You can say the same for her excellent staff. They are wonderful, giving people. You cannot fake that sort of thing. It says something that Dr. Jones kept the same staffers the whole time I dealt with them.
Mollie was kind of a special case, probably not typical, but Dr. Jones had the snap to size the situation up and devise a targeted treatment with potential. And it worked. I will never forget Dr. Jones’ reaction when I brought Mollie back for her first follow-​up visit. She did kind of a before and after comparison, listing, point by point, the dramatic improvements in Mollie’s condition. As she called out her observations, I noticed that there was a lot of emotion in her voice. I think it was because she realized that something truly remarkable had happened. No ego, no self-​congratulation at having made a good call, just genuine happiness that something unexpectedly good had occurred. Now that’s a bedside manner!
Now that Mollie is gone, I miss visiting Dr. Jones and her wonderful staff.
There are some good people in this world, and Charla Jones is one of them. God bless her.

We brought our Boxer pup, Baxter, to see Dr. Jones and we couldn’t have been more impressed.
As we waited for our appointment, a vet tech came up to us and started to play with Baxter. She smiled and laughed and gave Baxter some big ol’ puppy kisses. She also noticed I was really cold so she went in the back and got me a blanket. I thought to myself, «If the techs are this nice, I bet the doctor is great!» An assistant brought us to our appointment room and told us the doctor would be right in. To our surprise, the doctor was the same woman who was just giving kisses to Baxter!
Prior to our appointment with Dr. Jones, we were devastated with the recent discovery that our 13 month old pup had an irregular heartbeat and the possibility that his life could be cut short. Dr. Jones was very forward with us and explained the possibilities in the most kind and sincere way possible. She ran a bunch of tests and made us feel very comfortable with his diagnosis. During the tests she was very gentle with Baxter and showed genuine concern for his comfort. Trying to keep a 13 month old Boxer calm enough to do a 20 minute sonogram is no easy task!
After we left the appointment we were so thankful that we had Dr. Jones as Baxter’s cardiologist. Having an animal with heart problems isn’t easy and emotions can run high but Dr. Jones has a knack for making you feel at ease and ensuring that she will make your animal comfortable and happy for the time you have left with them.
In addition to the appointment, Dr. Jones will email you the full results of the exam (ours was 4 typed pages!) and make sure you’re aware of the diagnosis, treatment, and follow-​up instructions. She’s extremely thorough.
I can’t say enough good things about Dr. Jones. I’d give her more than 5 stars if I could.

When our dog was diagnosed with congestive heart failure I thought she only had a month or less to live. It is now closing in on a year since the diagnosis and our Copper dog is not giving up yet.
A few weeks ago in our darkest hour Dr. Jones sat in the exam room with my husband and cried with him. I had already experienced her love and compassion for all living things but to hear my husband’s story topped it all.
Dr. Jones is truly amazing. We are so fortunate to have her in our town. I can’t imagine how many heart breaking stories come through her door everyday and still she has the compassion and care to take time with each and every one of them. Her staff is also amazing.

Dr. Jones and her staff are the best. The staff is professional, responsive, and very knowledgeable. I highly recommended this clinic to anyone needing a good vet and/​or cardiologist for their pet!

If you’re going to see Dr. Jones (who specializes in veterinary cardiology), chances are pretty good that your pet has some serious issues (much like ours did). The last thing you (or your pet) need in a situation like this is some callous, arrogant, unemotional vet who all-​too-​quickly declares defeat and recommends euthanization. Fortunately for you, Dr. Jones is not that type of vet.
Simply stated, Dr. Jones is the most compassionate, caring, and skilled vet we’ve ever worked with. We came to her in one of our darkest, most hopeless hours, and she gave us hope. She treated our little dog very genuinely sweetly, as if he were her own. The work she does is amazingly thorough, and her depth of knowledge is unmatched.
She probably does not remember us or our dog, but we will never forget her, and can never fully thank her for everything that she did for us.

I wish there was a 10-​star option on this rating because that is the type of service and care you and your pet will get from Dr. Charla Jones and her staff!
Her specialty — veterinary cardiology. 2 months after the death of my Tex, I adopted an older dog, close to his age, Toby’s former owner was unable to keep him and really wanted to find him a good home. After a couple of dog sitting engagements, I agreed to adopt him. Not long after, Toby had an episode that took us to an emergency hospital and then my regular vet. He had been in ventricular tachycardia and had a heart arrhythmia.
A woman at the Farmers Market mentioned Dr. Jones. I called my vet and he agreed, so we made an appointment and were seen the same week we called.
The staff is friendly and genuinely cares for each animal that comes in there. Toby was made to feel comfortable (less of a Dr. visit and more of just a visit) before they proceeded to run tests.
The appointment was a little pricey, but they gave me all the costs up front before I booked the appointment. They seem genuinely interested in working with you and your situation.
An ECG, blood work and a sonogram later, Dr Jones prescribed a course of treatment for Toby and asked me to return in 2 weeks. Amazing what 2 weeks did. My Toby has to take medicine, but his scans on the next visit made him look like a whole new dog.
The follow up is amazing (better than I have had from any people doctor). They send a very thorough report with specific instructions and they even call to check on him.
I hope you never need a veterinary cardiologist… but if you do, you can rest easy, Charla Jones is a true gem.

Dr Jones is an outstanding vet and person, specializing in cardiovascular issues. My dog Casper had congestive heart failure for years, and Dr. Jones tried innovative therapies that kept him strong way past the time I thought he would make it.
She is also on call at all hours.
Now that Casper is gone, I’ll miss her and her warm and friendly staff.