Chase Bank

Super nice people. I’m not sure about other people’s experiences at this location, though it has been a while since the last review. But seriously, the employees here are really really friendly. I am always asked by one of the bankers, who have the desks, if I need anything, which sometimes just speeds things up and if I have other questions or inquiries, I get it answered by them. The bankers are also pretty knowledgeable about what Chase has to offer, so I don’t have to go around to get the details on something.
I do agree with Alex M.‘s comment that the ATM outside is kind of ‘unprotected’, the Chase at 24^th has a vestibule, which makes it slightly more safe at night.
They always have free trinkets/​highlighters for college students, but I wish they could replace those dum-​dums at the counter (I wonder how old those are…) with something more desirable, but I shouldn’t be complaining about free stuff.
Always had a great experience. This location is great for college students in West Campus

I’m used to working with a baseline level of annoyance when visiting a bank, but it’s just gotten extra stupid at this particular Chase location.
I have come to this branch a lot over the past year because it is particularly convenient to my work, and because there is free parking in the back, but after my most recent experience, I’ll have to permanently take this location off my list. It’s basically a big frat boy convention in here.
One time I came in and people kept asking me if I wanted free t-​shirts and sodas. They didn’t even have Chase uniforms on. Who are these people? Next they’re going to ask if I want to participate in the wet t-​shirt contest they are holding at 3. NO, this is a bank, all you should offer is shitty coffee and a more complicated checking account.
Every time I come in, it gets frattier. I used to think that frat boys who weren’t promised jobs in their fathers’ companies worked at the apartment locating services around campus until they were forced to move back to Houston or Dallas, but no, apparently they are now getting banking jobs, and it’s very disconcerting. Every time I come here, I get a different frat boy to talk to, and they all seem like they barely squeaked their way through college. Please note, the tellers (not the bankers) are all very nice and pretty speedy, and for the most part they are female. Draw your own conclusions.
Most recently, my banker (named Chip or Biff or something), greeted me with «sup?» UM, NO. Can we not muster SOME level of professionalism? Can you look a little bit less like you are hungover from a week of day drinking and stoned out of your mind, please? You’re only handling my money. He then went on to enroll me, without my consent, in some sort of bank contest, which I thought was incredibly rude. I’m used to some level of trickery with bankers, but it’s unacceptable to TELL me, not ASK me, what you do with my personal information. John Patrick Osborn III, esq. then kept reviewing my accounts and was like, «you’re moving around some serious g’s, yo» — please, lets refer to my money in dollar amounts, ass! If I wanted to hear slang words for money, I would listen to P. Diddy songs.
I needed to move some money from one account to another, one of which was a brokerage account and is thus more complicated to move money from. Stiffler decided that we could find an easier way to do this, and spent the next 45 minutes failing at it, all the while saying things like, «That’s tyyyyyte.» Really.
He then contacted my ACTUAL financial adviser on her cell — I could actually hear her yelling at Tommy Callahan Jr. not to call her on her cell phone (duh, would have said the same thing!), and by that time, the markets were closed for the day — perhaps if he had known the protocols, that wouldn’t have been a problem. So, after 45 minutes at the bank, nothing was done and I still have to call my financial adviser tomorrow — homeboy gave me her cell # and clearly had the word «bitch» (in reference to my advisor, not me) on the tip of his tongue. Dude, give me her office number.
I suspect that Chase’s hiring of assholes like my ‘banker’ is a major factor contributing to all the troubles in the financial industry these days, and I would really appreciate if the manager of this branch would hire people who LOOK AND ACT professional, and maybe give them a few hours of training on what the hell they are actually supposed to do for their customers. In fact, I’m seriously considering closing my Chase accounts so I can get away from these dodos.

To be fair, I want to mention that I don’t have a Chase Bank account, and your Chase Bank experience will be vastly different (probably better) than mine if you have a Chase Bank account and are giving Chase Bank your money. This Chase Bank location review is for people without an account like me.
I hate this place. I didn’t have a Chase Bank account so they could not exchange my Hamilton because it was against bank policy. I just wanted quarters for laundry, being a college student who does laundry on coin operated machines and all, but apparently it was under the teller’s job description to not help me. It felt like I was a droid in the Mos Eisley Cantina. This location is across the street from UT, which is a place with probably a hundred or so coin operated machines in the dorms and a large student body with tonsssss of stinky clothes. Where else are we going to get our change? Obviously not at Chase Bank.
Why would anyone want a job like yours, dude who works here: I’m sorry but you have the worst job in the world. How about showing some love and compassion for others? I would hate your job because you are a sellout who is not allowed to be a sensible human being with a heart. I feel bad for you because you value your job more than you value helping others. Not giving me change doesn’t really affect you or Chase (there was no one else in the building except me and employees) and it just shows what kind of bank Chase Bank really is. If anyone, even a stranger, were to ask me for to break a big bill, I would look and see if I could, and I’m sure anyone else would too. If someone were to ask you for change outside of work, I bet you would say «No, because I’m a D-​bag» or «No, because I work at Chase, and also because I’m a D-​bag» and you would say this while holding two large sacks with $‘s on them full of quarters too, because that’s basically what you did. I would have had better luck just standing outside on The Drag asking a hobo for quarters out of a $ 1, than at this bank. If Bank Robbery was your thing I would not recommend you to attempt your theft at this location, unless of course you had a Chase Bank account.
I just walked about 300m down The Drag to the Federal Credit Union which was on the way to where I was going to anyways, where the employees were glad to make change for me at no cost, which is what a bank should do. I don’t use Federal Credit Union or have an account with them either. I mentioned how I didn’t like this Chase Bank to the Credit Union teller and he said that he actually worked there before and how he didn’t like it either, that should tell you something.
If you don’t have a Chase Bank account, avoid this location unless you are interested in starting an account.

The ATM — outside. No vestibule. Not the best at night.
The cashiers? Friendly, but my interactions have been minimal. It’s very different than WaMu — you actually stand in a line and wait for the teller behind the big, long counter.
Walking over here from the UT campus leaves no desirable route. Maybe they can move up the Drag?