Class Act Cleaners

One of my items came back to me riddled with holes, yet they charged me for it like it was all good. Another item wasn’t even clean. Never going here again.

Been here a few times. While I don’t have a story of them totally shitting the bed like some of these others, they get one star for flat being rude! Of all the times I’ve gone in they have never acted like I was a customer to be cared for. I’m always treated like a battle to be won or a problem to be made to to away. It’s always an argument with these people about some nominal bull shit like wether your shirts are unbuttoned or not. They’re just grumpy dicks! There are plenty of other places up and down Brodie you can get sub-​par service with a frown!

My first red flag should of been when I arrived at this place for the first time and overheard the customer before me arguing with the cashier about the prices always bring different. As I approached her I asked her to price my items in advance. She quoted me $ 1.79 for laundrying 3 cotten button down shirts (1 male Shirt/​2 female shirts). When I arrived for pick up the same cashier brings my items and charged me $ 1.19 for my husband’s shirt (size XX-​L) and $ 6,00 for my shirts (size medium). Really??? As I disputed the charge she insisted she had quoted the correct prices at drop off. This place should be called «Class Act Thieves». CONSUMERS BEWARE!!!

DO NOT bring your clothes here if you want to get them back in one piece. Class act cleaners ruined 3 of my dress shirts and couldn’t care less. When I showed them the same place on 3 shirts they ripped their answer was «we didn’t do that, you brought them to us like that» because you know, I am in the business of paying to dry clean my ruined clothes right before I toss them in the garbage. Anyway instead of treating me like a customer they were very rude and said maybe I should try to return them to the store I bought them instead. Wow. Won’t be coming back here, suggest you don’t either. Good luck!

This was my SECOND visit.
Dropped off a relatively new shirt that’s been dry cleaned before. Went to pick it up and there’s a stain on the front right, kind of by the vicinity of the armpit but not really. Asked the guy behind the counter about it. He says «we’ll either get that stain out or reimburse you for the shirt.» I’m alright with that and leave the shirt with them to fix.
I come to pick it up next time and find that it’s not fixed. The older Asian guy (language becomes relevant later) behind the counter insists that it’s not their fault because it’s a «sweat stain.» Funny, I didn’t know my wife could sweat triangles onto the front of her shirt from her right armpit. I tell the guy I disagree and that the last guy said if it wasn’t fixed, they’d take care of it. He gets angry, starts to raise his voice, and tells me that they’re not going to fix it because it’s not their fault and there’s nothing they can do. Again, I tell him that I disagree and question how exactly my wife’s sweat could have cause such a strange stain and why they’re reneging. He says that he can’t explain it either but that’s what it is. At that point his English changed from understandable to unintelligible, which really left me without any recourse. I was, however, able to get the store owner or manager’s name. Carl. He’s there from 11am to 1pm and is who you’ll want to contact when they damage your clothes if you’re really into masochism.
I called Carl a few days later, which worked between the above stated hours. I asked about the shirt they ruined. He asked if my last name was Smith and I was calling about the three shirts. Smith? Must have been the other person who’s really pissed off that you ruined their stuff. He remembered when I described the shirt. He said that the shirt was stained from sweat, to which I disagreed. He then stated that Banana Republic and Gap shirts have very unstable dies that can be ruined by dry cleaning…
Let me repeat that. He stated Banana Republic and Gap shirts have very unstable dies that can be ruined by dry cleaning.
That’s interesting. Why didn’t you tell me that before I paid you to ruin my wife’s shirt? It’s also interesting to note that the shirt tag reads DRY CLEAN ONLY. I then asked if they ever ruined clothes. He said no. Really, you have never ruined any clothes through dry cleaning ever? «No. Our dry cleaning does not ruin clothes.» I told him that I didn’t believe that they had never once ruined a shirt or single article of clothing at their dry cleaning establishment, which he stated had been there 20 years. Only then did he not say «No» but floundered around an answer about how nearly infallible their cleaning was.
I then asked about his employee telling me that they would fix the stain or reimburse for the shirt. He said that the guy in the afternoons doesn’t know what he’s talking about and just wants to make customers happy. Really? He also stated that if they tried to make every customer happy they’d go out of business. Really?! I told him that we just moved here, this never happened at our last cleaners (Wash Club in SF — amazing), and on the very rare occasion that there was a problem they took care of us. I said I was looking for a regular place in Austin and asked how they would earn my business.
I had given one last opportunity for him to erase all of the incredibly unprofessional things that had happened and create a happy customer. Instead he asked «Do you want me to lie? I’m not going to tell you we damaged the shirt.» and went on to tell me, in so many words, that I was lying to get a free shirt. Wow. The shirt was worth $ 40 plus the $ 5 they charged me to ruin it, but that’s only a fraction of the cost of business they’ll lose from horrible, unbelievably arrogant customer service. Penny wise, pound foolish.
While irritating, I’m over the whole thing already. It’s $ 45. Whatever. But be advised that these people certainly did not learn any lesson and will almost inevitably repeat this series of events with others. Don’t let the same thing happen to you.

I love this place! The owners are very nice, and they do a wonderful job on our clothes. Personally, I would rather deal with people who are nice to me and recognize me when I walk in the door than haggle over a few dollars… The parking is convenient, and I wouldn’t go anywhere else.

I used to be crazy about my dry cleaners, although we have been together for almost 8 years now. Today, I like them, but I don’t LOVE them.
Now 3 years ago, they HAD an incredible deal for $ 0.99 laundered shirts with dry cleaning. They were nice folks and with this price = this was true love.
1 year later, the ‘Special’ = $ 1.19 for laundered shirts, but limit 10 shirts with 1 dry cleaning article. And they would count the shirts, and for each one over 10, they would give me grief and charge full price. Hmmm. methinks this relationship is getting complicated.
Overall, I still liked them as the best value in the 78 745, but I can do without their rules, bitchin about not making enough money, how hard it is to unbutton shirts, etc.
Next, they added a stipulation was shirts had to be unbuttoned — OK, fine. I did that too.
Now, the ‘Special’ = $ 1.69 laundered shirts with a 10 shirt limit with 1 dry cleaning article and shirts have to be unbuttoned. Same price as every other jake-​leg dry cleaners in town.
CAC, I don’t even KNOW YOU anymore. Until you clean up your Act, I’m going out with either Reid, or Rick or Jack B.
…to be continued…

$ 10.50 a dress seemed kinda steep to me. 3 dresses and a pair of slacks came to $ 40.63. The only prices posted $ 7.79 a dress are for Tuesday and Thursday. No other prices are posted anywhere. I won’t be going back I don’t have a lot of dry cleaning since I work from home generally in jeans but when I do, there has to be someplace cheaper in the hood. Highway robbery I tell ya.

A friend referred me to this spot three years ago and I have since been a regular. Living in South Austin, there are plenty of dry cleaners to choose from but this one stands out for me because of their service, their proximity and their PRICES!
Here’s to cutting through the chase… they dry clean shirts for 99 cents, their regular rate to dry clean suits and dresses is $ 7.15 but on Tuesdays and Thursdays that drops to $ 5.99 so MARK your calendars if you think it’s worth it. On top of that, they have one of the cheapest rates for dry cleaning comforters/​quilts/​bedspreads of ANY size — $ 20 bucks. There are only a few places that can beat that. The lowest I’ve found was a one time special in Cedar Park for $ 15, and one other place at $ 18.50 for a queen but more for a king or California king.
Now that the dollar number thingies are out of the way, SERVICE is as close as you get to a family-​owned, neighborhoodly, kind of like when they give you a familiar-​recognition-​of-​you smile when you walk in. They also have those cute stamps on cards where you get a discount for future jobs but I don’t know the details on that one because I keep losing them (mea culpa).
Also, if you are as short as I am and pretty much have to get ALL your pants/​trousers hemmed, they charge $ 10 bucks. My only bone to pick with them is that turnover on hemming is about a week but hey, again, my fault for being persistent.
So, in short, if you live in South Austin and want reliable and decently priced dry cleaning, this place ROCKS.