Colonial Grand at Double Creek

We have a 2 year old toddler and we renewed our lease because the property (mostly the residents) were family friendly. We live across from the playground which was nice because our little one loved playing outdoors.
We enjoyed going on walks around the property until recently, we noticed a resident with his pitbull off leash. Shortly after that we started noticing other residents with aggressive breeds that are usually banned from apartments. The complex never warned it’s residents that it became an all breed complex. To top it off area around the playground were the kids usually played ball was fenced in for another doggie area. Mind their already is a doggie area available to the residents. We definitely won’t be renewing our lease.

Let’s start out with the good:
The apartments themselves are nice, so is the pool.
The bad… The one trash can immediately when you come in is constantly too full and they ask that you keep your trash in your tiny apartment.
When I first signed my lease contract I was promised a garage for $ 100/​mo. Cool, more than I was paying but whatever. When I come to get my keys they don’t have my garage ready at all and they’re now going to charge me $ 115/​mo. The apartment doesn’t even have a storage closet and I can’t shop around — I’m stuck here and stuck paying more. They’re not even sorry that they promised me less either.
Their online payment system is constantly down and caused me to miss a payment. Skipper at the office was supposed to send me a late payment notice because of their faulty website and was slow to do so which cost me $ 100 out of my pocket.
Last my garage door opener stopped working so the maintenance crew — after a week broke inside to take a look. This was a sealed garage so I was out that week of use plus they broke the door so another week while they repaired that 4 months down the road because I had to constantly remind them that they broke the door and need to fix it. Apparently they didn’t have enough maintenance guys to fix it so it wasn’t a priority for 4 months and wouldn’t reimburse the two weeks I was unable to use the garage I was overpaying for in the first place.
Also if you plan on living here make sure you know exactly when your friends will be coming and have a parking pass otherwise they will be TOWED. This is not a drill… Oh your friend stopped by unannounced after the office closed? That sucks should have known.
To sum it up terrible customer service. If you like terrible customer service and having your car towed and staring at a heaping pile of trash then live here!

DO NOT LIVE HERE!!!
These apartments are money suckers!!! They tell you rent is a certain amount but when you get your bill, they add all these extra charges! They are tyrants that have all these rules about what you can and cannot have on your patio, like an EFFING BIKE. Why wouldn’t they allow a bike on your patio?! Because they’re ASSHOLES. The female manager there is nice, but they have so many fucking rules that they TRAP YOU INTO PAYMENT! The worst experience I’ve ever had with apartments!

CG at Double Creek is overall a nice place to live in Austin. The rent is an alright price and the apartments are very nice, albeit not the biggest bedrooms or the most modern finishes but everything functions well and is aesthetically pleasing. The biggest plus at this place is that they keep the grounds incredibly beautiful with constant landscaping and a surplus of flowers. The resort style pool is super nice, and the gym a good size as well! The whole community is pretty quiet and peaceful. My only complaints would be with management. First, they pretty much force you to use time warner cable because the hookups are already installed so they charge you $ 50 per month for an «MAA Connect» fee whether you decide to purchase cable/​internet with time warner or not. Not sure why you get charged monthly for something to just sit in your apartment (it’s not necessarily a service). It’s a scam I’m pretty sure. I didn’t know about that fee, so I signed a year contract with AT&T then found out I would still have to pay that $ 50/​month fee even though I didn’t even use the hookups. I was very upset about this. Work orders get done quickly, however once I order a new set of blinds that took them a month to install– I had to call several times. But that was my only issue as far as work orders go. If I could suggest one thing to them, it’s that they should place another dumpster somewhere towards the back of community bc there’s only one at the front entrance. The only two options were to walk a long ways or drive your trash, and who wants to do that? But of course, I’m rambling about the things I didn’t like even though the pros heavily outweighed all the cons. It’s actually a beautiful place to live and I really enjoyed my time there!

Ok so There are a lot of things why this place is ridiciulos.
1.Every time I go to the office when I have an issue they act like they are doing you a favor to help you. staff members always change and aren’t competent at their job.
2.Trash outside the compactor every couple weekend as you can see on the picture.
3. Threatening notices about dead plants on your patio, using chalk… saying they will fine you money.
4. Annoying neighbor that plays with his very loud remote control car and helicopter when I’m trying to sleep.
5. Dirty and rusty grills.
6. The water in the club house restroom smells like sewage and they use a very strong air freshenerin the gym. The air freshener is so strong it’s nauseating.