Comprehensive Ent Center of Texas

I had a great experience with Comprehensive ENT. The office is brand new and very clean. Plenty of parking and easy to get to by Mueller development. Scheduling was easy since I got their office staff directly when I called, and their staff were all very pleasant and helpful the day of my visit. The PA I saw, Kenneth Taylor, was great. He really took time to answer my questions. In addition to fielding my questions about some nasal swelling and doing a sleep study, Kenneth saw that I had a lot of ear wax and took care of it on the spot even though it wasn’t a presenting complaint. I highly recommend them.

Dr. Leeman’s staff was very professional and helpful from the first appointment to my surgery. Dr. Leeman personally called me at home to check on me after my surgery. I was extremely pleased with the results. I can breathe again and my nose looks so awesome and so natural! I was impressed with Dr. Leeman and I would go back to him in the future in a heartbeat! Thank you Dr. Leeman and staff! You are awesome!

Here is the email I sent to staff and asked to give to Dr. Leeman:
I realized after we got off the phone that I won’t be back. Trust is the main thing with a doc. He lost mine. As I said, if a doc doesn’t have a bedside manner and is good, I can deal with that. But when a doc can’t even communicate to his own people what needs to be done, then, when they call with incorrect wrong information three weeks later after he didn’t tell them what to do, well, maybe what he put in the case notes was wrong or wasn’t even there. I don’t know. Then because of the next procedure being put off until the end of Nov. (a total of 10 weeks after his screw up)? I came to him to breathe again. I’m still using nose strips and occasionally Affrin. How long do I have to wait? If you’d have come back to me today saying we can get you in next week, it probably would have been ok. I can appreciate he’s busy, but, no thanks. Don’t bother trying to get me in. I’ll find a doc whom I can trust.
Please give him this email. Sad part is, I doubt he’ll learn anything from this. Yeah, and if you’re reading this doc, next time you are 3 hours late to a surgery, even if it’s because something didn’t go well in your earlier surgery, apologize. It’s simply good form. My time is just as important as your time. You can also read that last sentence as meaning — just because you are a doctor doesn’t mean you are any better than anyone else or that you get to skate on manners. You just do something different from the rest of us.
Not in the email, but for anyone reading this — I’ve thought a lot about this. It complaints may seem a small thing. However, in looking back at this, the issue was a repeated and ongoing lack of communication, because his not apologizing after my 3 hour delay, which I didn’t care about because I knew he was taking care of someone else, was a lack of communication to me, too. In addition, after my last visit, I remembered something that might have had a bearing on the next procedure and wrote him an email. I know he got that email, but I never heard anything. So, again, I was minimized by his lack of communication.

Where do I even begin? From the rude and non-​compliant office staff to the terrible bedside manner of Dr. Leeman himself. This office went weeks without returning my phone call. The billing specialist did not know the first thing about insurance or how to get a pre-​auth. Once they finally got authorization from my insurance (which took about one month as opposed to the expected one week) she couldn’t figure out how to properly run my credit card over the phone. This was also a process, with me having to call my credit card company and walk her through it. After my surgery I did not do well, I expected I had an infection, I told Dr. Leeman this in the follow-​up where he brushed my concerns aside and said that I was fine. He stated that fever was normal and that I shouldn’t be concerned. A few days later I ended up in the ER with orbital cellulitis and a terrible infection in my maxillary sinus. The ER doctors immediately put me on IV antibiotics and pain meds. I missed weeks of work due to this unexpected infection. I can’t shake from my mind that I told Dr. Leeman that I felt like I had an infection and that I felt like I needed more antibiotics. Several months after the surgery, And after speaking with BCBS, I am realizing that it was not run through the proper insurance channels, and The Comprehensive ENT office still owes me over $ 2000 in a refund checks. I will never step foot in this office again, and I recommend you save yourself the hassle and find a different ENT (there are plenty in Austin.)