Concentra Medical Center

I recently had an accident while walking my dog that involved a deep cut requiring stitches. I went here because it was close. I logged on to leave a review and am honestly shocked by the reviews before me. My experience was excellent!
I came in holding a a towel over my arm as the wound was bleeding a lot! They got me into a room and starting cleaning the wound right away. I saw a doctor shortly thereafter who was warm, friendly and professional. He left instructions for what he needed and left the room while it was being set up. He came back, explained what he was doing and why and worked on my stitches. It was actually relatively painless and I felt good about the experience. They gave me the necessary wound care, clear instructions and answered all of my questions thoughtfully and friendly.
I returned after the requisite ten days to have the stitches removed. The same Doctor saw me, tested my reflexes, determined the would healed well and gave me instructions for minimizing the scar. He was friendly and professional.
I really liked this place and I would definitely recommend it. They took good care of me!

Waited in the care room for over a hour before being seen by the doctor. Then the doctor came in and said he needed additional forms filled out and went away. It was a terrible experience.

This place is a joke, it gouges customers after their visit. They administer medicine on site without informing, discussing, or even mentioning additional cost to patients. I went to be treated for a horrible sore throat. I paid the required $ 160 fee, was tested for strep. I was given 2 shots that cost an additional $ 160. Although that is «hard to swallow» I have accepted that. However, also on the bill I received, there was an additional charge of $ 315 for «Office Visit New Detailed». Which is completely absurd.
This business is misleading, unethical and I highly recommend you go elsewhere.
If I could rate a negative 5 stars, I would.

I was wary of coming here because of the awful Unilocal reviews. All in all it was fine for me. The staff was not very professional and the wait time was long (but most doctor visits include a ton of waiting so this is typical of industry). I got the care I needed which matters most. The staff was overall friendly to me as well. The professionalism could be stepped up in multiple areas but it is what it is. I would come here again when in a pinch and needing to be seen same day with no appointment. Got there 8am left at 9:30am. My main annoyance was that I got there at 8am first person in the building and was not brought back at all until 8:35am. I guess they have appointments set that get to go first regardless of when you arrive. Just FYI. I did think it was VERY clean. The floor had clearly just been mopped and everything looked clean so again overall it was fine.

I had left a bad review but after seeing the doctor I have to say he was very professional, wait time was over than expected but defused with the service received.

My dad went in for pink eye. He waited forever in the room. The medical professional who prescribed $ 110.00 med!!! For PINK EYE! I know as an ER nurse myself the same prescription can be prescribed for as little as $ 4 without insurance. There is a great possibly these healthcare professionals get a kick back for ordering $ 100 prescriptions. Since healthcare is now customer service based, Concentra should be paying people to come to their clinic and giving out samples! DO NOT WASTE YOUR TIME OR MONEY!!!

Husband went in for pink eye. Fill out 3pgs. of forms and was ask the same questions by the intake person. Took forever. Saw Dr for 3min. who prescribed $ 110.00 med!!! For PINK EYE! Found out you could. get almost equal med for
$ 4! What a rip off.

Plain awful, doctor was rude, only one of the front desk attendants was friendly, I came in because I fell at work and I felt like they wanted me to leave, when I asked the doctor when I could return to work he responded with an attitude «you can go now», I had just told him in what great pain I was in, wth he said he would give me a prescription for the pain and he never did. he was to upset he had to do extra work because of the company I work for.
Too bad Unilocal won’t let u put negative stars

I did not have a bad experience. I called my insurance company to get pre-​approval bc I hurt my foot in a fall and I wanted x-​rays. I didn’t think that I’d get into see my regular doctor who I like a lot. So, I asked about urgent care. They told me that Concentra happens to be owned by Humana, which is who my insurance is with, and I’d have to pay a $ 60 copay but x-​rays are covered. I went in first thing, as a walk in. I was seen in about 30 by a nurse and in about 90 minutes by a PA. The x-​rays were taken and reviewed right away. Nothing was broken. I was out in under 3 hours. If I had gone to an ER, I would still be waiting to see some one at the 3 hour mark and I would’ve probably paid $ 1,000. Everyone was nice and professional. The rooms were clean and organized.

My mother went in presenting with chills and fever and nausea, having recently had a serious UTI. She waited 2 hours to see a doctor who said she was fine, who did not want to do a urine or blood test but sent her home. Two days later, she is being hospitalized for a blood infection from her kidney infection, which would have been totally preventable if she had been tested and prescribed antibiotics in a timely manner. This is a dangerously understaffed and incompetent clinic.

Literally the WORST experience of my life. Very unprofessional, untimely & unknowledgeable staff.
I went for a prescreening drug test for a job. The woman doing my follicle test was SEVERELY unprofessional. I had a section of my natural hair left out for her to sample since my hair was in a braided style. She refused to sample available hair, went into the lobby area & spoke loudly w the other employees saying «HER HAIR IS FAKE.» I completely took down my hairstyle & came back the next day for the test. At the end, she asked me to rate my experience. I gave it a poor rating & looked at me very angrily & asked why. I felt like the evaluation should’ve been private, but she was trying to intimidate me.
Not to mention that I called her boss & he was always «on lunch break» & never called back.

My husband saw a Concentra doctor in the evening, and by morning he was having an extreme reaction to the prescription he had been given (dizziness and vomiting). I called the clinic to find out what to do for a reaction to meds he had been given the night before, and was told «Everyone in the back is busy, but someone will call you in about an hour.» Two hours later, I called back, and was told by the same person that «There are only two MA’s here, and they’re extremely busy. They’ll call you back when the get the chance.» She never asked what the reaction was, or what medication he had been given. I have enough sense to have gone to the ER if it had been a deadly reaction, but THEY DIDN’T EVEN ASK.
Seriously, people — Someone could DIE because of the incompetence of the people at this so-​called «medical center.» Go ANYWHERE but here.

Avoid — avoid — avoid.
Even 1 star is too much for this outfit. We had the worst experience here. Unprofessional, inefficient and rude staff and an uncaring doctor. They are more interested in taking your money than giving you proper care. Will never go back.

Flies in the treatment room
Failed to draw a blood sample
Miscommunication regarding deadline for sending blood sample off
15 minute wait After appointment
No inspiring confidence… Go somewhere else if you have a choice…

First time I came, the NP only spoke to me for about 5 minutes after waiting 3 hours. Second time I came for a follow up exam, I made an appointment at 3 and didn’t get seen till 4:30

Let me start by saying, I’m a health care professional, and I would not go here.
I came here for a company mandated tuberculosis screening test. Waited over an hour for a procedure that takes about 13 seconds to administer. Came back two days later to have the test read and waited over an hour again and then asked how long it would be. They said «Oh, I think we forgot about you.»
I lost two hours of my life here. I would have paid for the test elsewhere to have gotten them back.

One star is being generous. Came in with a sinus infection, there were 3 others in the waiting room. I filled out the lengthy questionairre and paid $ 75 insurance deductible up front. I ended up waiting 2 ½ hours while the waiting room turned over twice. I walked out without seeing anyone. Went up the street to Texas Med Clinic, in and out in 20 minutes. Don’t waste your time with Concentra

Run Away. The Worst. Stay Away!!! Had a 330pm appointment. I was seen finally at a little past 630pm!!! All they said was it was busy today. I guess the appt didn’t mean anything. Was it worth the 3 hour wait Nope!!! A complete waste of time. Waste of money! Should of listened to the previous reviews! Going to another provider tomorrow. It was a complete mistake.

I understand it’s the weekend and you don’t have many options, but pick a different option than Concentra. I wish I had gone to Unilocal before I made this mistake today. Here is my story which, like most others on this page, suggests there must be a better option.
I have a bunion on my left big toe joint and it occasionally gets inflamed. The doctor typically prescribes a round of steroids in the form of a predisone blister pack which starts with a 24 — 30 mg dose (six tabs) and ramps down the dosage during each of the six day round. That stuff works, and I am usually walking normally within a few hours.
I came in today because my foot was hurting and my doctor is closed on Saturday. I would normally tough it out to avoid urgent care, but my daughter’s birthday is tomorrow and I wanted to make sure I was able to get around normally for our family’s celebration. I told the doctor exactly what was going on and what is normally prescribed, multiple times. Dr Palm decided he wanted to give me a steroid shot in addition to the oral steroid prescription. I told him the oral steroids work fine, but he said «I went to an extra week of training to learn how to do injections so we are going to do an injection.» I couldn’t tell if he was joking. That should have been a red flag, but I let him do it for some reason.
It hurt badly at first but it started to get numb fairly quickly because he put lidocaine in the shot. He jammed the needle directly into the bone spur in multiple places. It was painful, but it did feel better when he was done, because it was numb. They said my insurance indicated no need for payment and I was good to go. I should have asked for an itemized bill anyway. I have no idea how much I will get a bill for yet, but I’m certain it is more than if they just wrote me a prescription for prednisone. I’m feeling pretty naïve right now.
A couple minutes after getting in my car and starting to drive home, the numbness started to wear off and my joint started to hurt more and more every minute. By the time I got home, it hurt far more than it did when I went to the clinic. For at least an hour or two I could think of nothing else. It has been six hours since I left the clinic and the pain is not as bad as it was, but it is still worse than before I went in even after taking a dose of oral steroid. I am pretty sure he bruised my joint by jamming the needle into the bone spur. I certainly looks worse than before.
He also didn’t want to prescribe me the same prednisone blister pack everyone else has for this same condition. Instead he prescribed me ten 20 mg methylprednisolone tablets. By comparison, the blister pack contains 4 or 5 mg tablets and you disperse you dosages throughout your day. There is no good way to taper off of the tablets he prescribed or disperse them through your day because they are a high dosage. Not sure why, but he would not listen to me.
I feel like I was taken. I feel that he was going to order a procedure that he could bill for unless I protested profusely. Even if that is the case, it would be more effective to do so if the procedure was actually helpful. Fortunately for you, the reader, his tactics backfired this time so I am pissed enough to warn you.
I will never be so naïve again. Take control of you heathcare! Do not let the doctor push you around! If you know an inexpensive, reasonable treatment that has worked for you in the past, do not try new things with an urgent care provider. If they suggest billable procedures that you feel my be unnecessary you have the right to say no. Save experimentation for your REAL doctor who knows your history and will probably only suggest something new if previous methods are no longer effective.
If you must go to urgent care, please do not go here. If you are stuck in the waiting room right now, get up and leave or make sure Dr Palm is not the guy you see.
Good luck.
Josh H., North Austin

I haven’t been here since March of 2014, but because of the company’s persistence in trying to get more money from me after completely lying, I felt compelled to write a shiny one star review.
First of all, I want to get the positives out, because there are a select few. The staff here is very friendly and willing to help with pretty much anything when you’re face-​to-​face. The doctors are fairly helpful and thorough (I came here so much in the beginning of the year that I managed to meet every single one of them because I was so sick so often.)
However, there is definitely a price to pay when it comes to getting to these nice people. First of all, the wait times are insanely long. INSANELY LONG. Seriously, if you’re really ill, you probably won’t have the endurance to sit for the 2+ hours in the ice-​cold lobby to wait to be seen. Triage is not performed to any extent, as people are only seen on a first come first serve basis. This means that even if you’re puking your guts out and can barely stay conscious, you will still have to wait behind the guy getting a urine test for his new job.
Beyond the limited insurance options as well, the worst part about this company is their damnable billing department. To provide some background, I had been to this location at least 4 times (I’m pretty sure more than that) in less than 3 months because I wasn’t tolerating my recent move to Austin very well. I had sinus infections, bronchitis, and all kinds of issues pretty consistently until I moved out of Texas in May.
The problem begins when the staff will tell you after a visit, if the doctor requests a follow-​up, that «you must come back within 10 days for the follow-​up visit, or else you have to pay again». I confirmed with more than one person more than one time that I could come back for a scheduled follow-​up at no charge once when I had an infection that we didn’t want to treat with antibiotics unless it got worse. I returned for my follow-​up something like 5 or 6 days later, still completely sick, got my prescriptions, and checked out. I was, AGAIN, told I didn’t have to pay.
Now we are 8 months later, and for the last month and a half, I have suddenly been receiving letters from Concentra DEMANDING that I owe them $ 45 and that it’s so far past due that they will be sending my account to collections if I don’t pay it. They INSIST that the payment was due when I came for the follow-​up visit, and act like I’m crazy for thinking that I wouldn’t have had to pay my co-​pay at that time.
TWO QUESTIONS FOR YOU, CONCENTRA: If I owed you a co-​pay at that time, WHY DID MULTIPLE PEOPLE CONFIRM MULTIPLE TIMES THAT I DIDN’T HAVE TO PAY, INCLUDING THE DAY I WAS THERE AND CHECKED OUT? And the other question, HOW DOES IT FEEL TO CHEAT PEOPLE? Must be pretty damn good for you to stalk someone across the country for nearly a year to extort them for $ 45.