Continental Collision

The 3 stars are because of delays not quality of work. If you want the quality of work but don’t want to deal with delays the north location runs into then go to their Georgetown location. Believe me the drive to Georgetown is well worth it. You’ll end up saving time anyway because they’ll fix your car ahead of schedule and always have time for you.

Took my 2012 Mercedes C350 coupe in for minor damage correction. I travel constantly and my time is very limited. Amazing, professional service. Daniel Herrman provided a fast, complete estimate. They arranged for rental car drop of and pick up. Coordinated with the insurance company. And, the repair was superb. Highly recommend this body shop.

Don’t go here. I called on Thursday and heard «we’re so sorry, we’re behind, we’ll push it through to get it done tonight, but if not tonight we’ll definitely have it ready by tomorrow (Friday).» No call on Thursday. No call on Friday. I called on Monday morning at 7:35am (five minutes after they open), and my call wouldn’t go through because they hadn’t opened yet. I called back at 9:30am and was told the car would be ready in a couple of hours. I called back at 12:30pm (three hours later) and was told «sorry, it will be another hour or two.» I called back again, and was told that it would be ready by 4:00pm. I called back at 4:30pm, and was told it would be ready in ten minutes.
Get the picture? They string you along, wasting your time, making you wait on them. It’s absurd given how much they charge.

I took in my 2008 Honda CRV for a paint issue — an area (6 in x 2 in) just flaked off above the driver’s rear window. It turned out to be a manufacturing defect during production and Scott (my assigned estimator) contacted Honda — to see if they would honor a past paint recall. Scott was very helpful and went the extra mile to assist me with my issue and help with any savings. The whole experience was wonderful — customer service was excellent — I was informed /​explained what the issue was and offered various options. I received my car in the time frame promised and the job was much more involved, but they honored the original quote. The paint job is superb. The end result was EXCELLENT! Thanks Continental Collision on North Lamar!

I’m a little disappointed with the customer service of this place. They came recommended to me by my Honda dealership for some repairs I needed after I was rear ended. I called them to set up an appt 2 days after my accident. I was told someone would be in contact after I emailed them my estimate from Geico. I waited until the following week and never heard. I called and they had no idea who I was and couldn’t find my estimate. Then they called me back and said they found it and someone would be calling me right back. One week later I still hadn’t received a call. Mean while my bumper is nearly falling off my car. I called again and was told with an attitude the earliest anyone could see me was 3 weeks out. Are you kidding me? I understand if you are busy, but to leave me hanging waiting for a call back is inconsiderate. So I’ll be taking my business elsewhere.

I was in a car accident with my brand new Nissan Altima. I was referred to Continental Collision by my insurance reps. I was given a timeline of 3 weeks but they could not seem to keep up with the delivery estimate date. I will note that I would rather wait longer and have my car in prime condition than a rush job anyway; I only wish that when these delays happened (parts not in yet, new damage find) that they would have updated me on the progress. I found myself having to constantly call and change up my busy work schedule several times because of the ever changing pick-​up date.
Other than that my only other complaint is that I was not provided an estimator on pick-​up to walk the vehicle with me. I had to ask for one and wait for a while. I don’t think its appropriate to just hand me a list of repairs that were done and throw me the keys. Hopefully some changes can be made on that end.
At the end of the day it looks like they did quality work on my vehicle. My Nissan Altima was only 4 months old and fortunately looks like new again. Though I had a few setbacks I would definitely use Continental Collision again.
EDIT: The manager kindly reached out to me to assess my service at Continental Collision. I really appreciated the focus to achieve excellent service. Unfortunately, my vehicle was hit by a renegade yellow cab a few days ago (only two weeks after I got my car back) so I will be back in the shop very soon and hopefully leave with a better customer service experience.

I’ve used Continental Collision a couple of times for body and paint work. A rear ending fender bender on my Audi S4, and minor touch-​up work on my Subaru STI. Quality work, with costumer service that’s better than most. They worked with my insurance (USAA), which made things even better for me!

My friend borrowed my car and ended up damaging my bumper. I got 3 estimates (Continental Collision, Rebreu Body and Frame, and Roger Beasley Collision) Rebrue and Continental estiamtes were lower than Roger Beasley Collision by about $ 200.00 I decided on Continental Collision because they were an authorized body shop for Mercedes. They did a great job and completed the job as promised. Plus the estimator Charlene was professional and helpful. Overall a great experience.

They can’t seem to keep up with the delivery estimate. No effective communication, bad customer service. The quality of their work is still a question mark.
My car got in a pretty bad collision and was towed into this collision center because my insurance estimator suggested it. My car has been in the shop 7 weeks and counting, including the 10 days to get an estimate.
I was told it would take about 3 – 4 weeks to fix my car. Comes the delivery date, my estimator emails me the day of, to push back the date another week. Comes the delivery date the second time, he pushes it back again! The delivery date keeps being pushed back, TWICE! Over a 2 month period. Even when they had to do the estimate, they couldn’t give me an estimate in a timely manner.
They also don’t communicate effectively. They have failed to pick up 100% of my calls, always sending me to voice mail. They then return my calls either late or never. They do not touch base with me on the process of the car, but rather rely on the automatic text system instead which is not even updated accordingly to the real process.
I am frustrated and disappointed. I tried to be patient but I have been out of a car for the past weeks since auto insurance doesn’t give me a rental for more than 20 days. I was hoping to have my car back within a month, but it has been almost 2 months and they just pushed back the delivery date again. And from my experience, who knows if they will even finish it this time.

Scott Sigler took excellent care of me. Hit and run did $ 30,000 of damage to my brand new Denali. He did not stop until everything was perfect.

A large waste of my time.
I received an estimate and was told to call back to schedule service. When I called I had to be transferred to the Georgetown location where I spoke with a new estimator named Chad. I’m really not sure why I needed to speak with a new estimator.
Chad said he didn’t like the look of the initial estimate because the labor was under quoted. In other words… since I was taking them up on their offer they realized they could get me for more money and tried to change their estimate.
BEWARE!!! You will pay more than you were quoted… a lot more.

Incredible service. Friendly staff. Amazing work! I could go on and on about how Continental Collision is fanatic!
I brought my Honda Civic in after it was heavily damaged from being rear-​ended on the highway. Being in a car accident is never fun, especially when it’s not your fault! Right after my accident, I called Honda directly to refer me to the best body shop, and they said Continental! From what they told me, Continental is the only Honda certified body shop in Austin.
Continental took great care of me and my vehicle. Pam took the time to explain all of the repairs to me and even helped walk me through some insurance dealings. The staff is incredibly knowledgable, friendly, and prompt in returning phone calls. My vehicle was repaired in a timely matter as well. If you’re looking for a body shop to take great car of your car, trust in Continental!

I went to this shop because it was recommended by the Infinity dealership since they do not have a body shop at the dealership here in Austin (strange compared to Plano/​Dallas — where I am from). I recently moved here and my car got backed into and then a few weeks later I was in a minor accident that caused damage to the front of my car. I went and got an estimate, and thought I was aware of what exactly would be fixed on my car. They had my car for 9 days. When I went to pick it up, I walked around and noticed that it had not been fixed properly and two pieces that were supposed to be replaced had not been. I walked inside and informed them I was there to pick up my car. The lady at the front desk immediately started to ask me for my payment (this was strange to me because any time I pick my car up from anywhere, the person who was overseeing my car usually comes out and walks around the car with me and shows me what has been done and makes sure I am happy before I pay for any repairs). The amount in which she told me was owed was incorrect after talking to my insurance, and I also asked to see the person who had been overseeing my car. She then made a face and rolled her eyes at me. Extremely rude. If I had been coming in for an estimate, I would have turned around and left right then and there. She also seemed to have a face or statement for/​about every other customer in there at the time. The man who had been helping me came out and corrected her with the amount owed on my car, and then I asked him to come take a look at some things on my car. I showed him the things that weren’t replaced that should have been and told him I was not leaving with my car until it was fixed properly. He offered to have one piece clipped in more/​glued (something to that sort-​I don’t know much about cars) so it was no longer out of place, but I refused that, as that was a piece that was suppose to be replaced and wasn’t. He understood completely, and immediately came up with a solution on getting it fixed as soon as possible. I then had to leave my car there for a few more days. Which is a major annoyance because no one likes driving rental cars, especially ones that are completely different than your own car. It is also an annoyance when you are told your car is ready and you get there and it’s not. Oh, and did I mention I had already returned my rental car on the way to get my car, and therefore had to go back and hope they hadn’t already assigned it to someone else? Don’t return your rental till you get your car. When I went and picked it up for good, I was still not 100% satisfied with the way in which it was fixed. A piece I had told them I was under the impression was being replaced, still was not replaced, one of the reasons I left it after going to get it the first time. They had my car for exactly 2 weeks and the repairs were not done to complete satisfactory. I took the car anyways because clearly they were not going to fix it anymore, and will pay to get things done how I feel they should be at the dealership in Dallas. The whole thing turned out to be a complete hassle, and I will never go back there again. I will drive to Dallas to have any body work done on my car before I ever go back there for it.

I was referred here by Mercedes. The pairs were good but the finishing work was horrible as well as their attempts or lack there of to fix them. I huge buffing swirls in my hood and it’s a black car so they stand out a lot. Brought my car back to them and they elected to put it off on the shop who was doing the clear bra. I suppose they expected for the bra people to fix all of their poor buffing but they did not, only where the bra went.

I selected this shop because they had great reviews about the quality of their repair work and they were a Certified Honda shop. The repairs they made to my car (repainted and knocked out dents) were done very well, but the customer service was dreadful. Everytime I contacted them it seemed I had to repeat myself, they lost my file, the front desk staff was rude, Gunnar, my «rep» apparently doesn’t not actually speak, he grunts and you’re supposed to follow him about…
It took 20+ days to get my repair finished. The first time I went to pick it up (it’s a 3 hour round trip drive for me) they’d damaged the bumper while it was in the lot and had to keep it for another week to repaint it. Not one time did they ever say they were sorry, or that they’d take care of it… just grunts and me trying to figure out what I was supposed to do. It felt like a bad comedy routine. ARGH…
Good body shop work but absolutely THE WORST customer service ever.
**** Update, within a couple of hours of posting this review the manager called me to apologize and assure me that he was looking into his customer service practices. I really appreciated his call and the body work they did on the car was good. I’m upgrading my review by a star.

P for perfect. My new Mercedes c350 was hit in a parking lot — damage on the right rear. Rob at Continental did the estimate (which came in to the penny) and got the car repaired (good as new) in just a few days (6 day estimate and was done in 5). Rob even came out and did a walk-​around and explained the various aspects of the repair.
Could not have been a better experience. Thanks Collision!

After my car was very unfortunately vandalized while I was out of town (womp womp), the dealership suggested I come here for the repairs… and I’m sure glad I did. Looks like new and they even gave it back shiny and clean. They were ALWAYS friendly and great to deal with. They made the hassle of having to get my car repaired a breeze. Excellent place. Thank you!

Excellent customer service and repair work. My car looks brand new and the job was done in a timely manner. I received rear and front bumper work on my Civic after I was rear-​ended. Rob Ferguson was great to work with — he emailed and called to give me status updates and made the entire process easy for me!

I haven’t dealt with them directly, but I took my car to First Texas Honda to get my car repainted under a warranty extension program. First Texas Honda was really great to deal with, but they are a separate entity. My beef is with CC.
As far as the job I requested to have done, it turned out great. I had my hood, roof and rear decklid repainted and did just fine. I know they had to take off the name badge and a couple stickers I had, but that’s no big deal. My problem is with the people handling my car.
It’s not a huge deal in the scheme of things, but try to keep my seat, mirrors and radio the way you found them. When I took back my car, the seat was all the way forward (I’m 6’3″) and the radio was on a station I never listen to with the bass settings and volume turned up high.
My main problem, though, is that both my doors are very scratched up in an area right near the handles. That’s unacceptable. They also failed to clean off all the wax residue. They thought I wouldn’t noticed the huge mess of scratches on my car but I did. Not much I can do now but discourage other people from using their services.
UPDATE: I was since contacted by Rick who caught wind of my not so flattering review. I set an appointment with him to take care of the scratches. He felt bad that a worker scratched up my car and monkeyed with my radio. Good to know they have a strict policy of not touching customers’ radios. In the name of true professionalism, he offered to fix the scratches and put me in a rental car until it was done. Car was done 3 hours early and the scratches are gone. While the one worker in particular may have done a less than stellar job, Continental Collision came through to save the day. Thanks Rick and thanks Continental Collision.

If I could give 0 stars, I would. I have taken my mercedes to this awful place twice already, and both times something was screwed up after they finished with it. I decided to go back there after the first time because they seem to be mercedes certified and everything, but never again will I trust these people. After bringing my car in after some idiot hit me, they repaired the damage on the outside of the car, but somehow managed to bend my tie rod in the process. I took it back so they could fix it, and they refused to even acknowledge that it may have been caused by their shop, even though nothing had happened to my car between the time I left their shop and when I came back to report the problem. They were argumentative and unhelpful, and I refuse to ever go back to them again or recommend that anyone take their car there. BEWARE.