Cool Cuts 4 Kids

I went to Sam a couple of times to get my haircut. I really like the way she cuts my hair she always does a good job I have never had a problem with her. If you need a good hair stylist Sam at cool cuts is the one to go to.

We had a very good experience here for my 16-month-old’s first real haircut. (Not counting my hacking at it at home…) Sam was wonderful. She was patient, anticipated my little one’s movements (and pulled the shears away quickly each time), she was efficient (quick without rushing), and the haircut was perfect.
Another woman (I’m sorry — I failed to get her name, but she was Hispanic and mentioned having grandchildren) finished with her client and came over to sing to my little guy. She sang in Spanish, did hand motions with her songs, and moved around him to get him to move his head for Sam. He was captivated by her and it was obvious that these two women work well together. I just couldn’t be happier.
I see that others have had issues here, but we called ahead and made an appointment, went on a weekday afternoon and had a really good experience. I’ll definitely be back.

Let me start this by saying I have NEVER posted a review, but I had such a terrible experience that I wanted to share in an effort to spare another parent from having the same experience.
I had the EXACT same experience as the commenter that posted 8÷3÷2015 (I should have heeded the warning). I, too, would give negative stars if I could. DO NOT GO HERE unless you want a terrible hair cut and a staff that couldn’t care less. My son has always had beautiful blonde shaggy hair. Oddly, his last haircut was by the same person and I was happy with the cut, which is why I went out of my way to go back and see her. Clearly, consistency is not their forte given the similar experience shared here. The stylist we saw was Kat. I showed her a picture of what the cut looked like after the last time she cut it and even stressed that it was a little short then and to keep it longer this time. I even showed her his calics so that she could cut accordingly. I am always nervous when his hair cuts start and try to trust that the stylist know what they are doing, which is why I didn’t step in before it was too late, despite the growing pit in my stomach as it unfolded. Once I began expressing concern, she just kept cutting. I literally had to get loud and tell her to step back and put down the scissors. It was like she completely ignored what I asked for and did whatever she wanted. I really can’t decide if she was incompetent or messing with me, either way, not an experience to which anyone should be subjected. Not only did she not compensate for the calic, she butchered the layers. I could have done a better job with kitchen scissors! The manager had to come over to «fix» the cut just so he looks decent (I was hesitant to allow anyone else there mess with his hair, but I couldn’t leave the way it was). I was so upset and had never experience anything like this that I really didn’t even know what to do next. I know it is just hair and it will grow back, but that does not excuse the incompetence of this staff. While Kat cut my son’s hair, in observing the way the rest of the staff interacted with their clients and their results, I would recommend any of them. Unfortunately, because it is the holidays, this experience will forever the memorialized for my family. While I did refuse to pay for the cut, I did have to buy product for my 5 year old, which is ridiculous, just to mitigate the butcher job.
Also, I got a survey from them via email that I completed that day. At the end of the survey, it asks if they could contact me, to which I answered «yes». They have yet to follow up. While I want nothing to do with them, it is just further indication of their complete lack of concern and poor customer service. Apparently, the owner could care less as well.

We’ve been coming here for about two years now for our now-4yo’s occasional haircuts. He wanted to «go to the haircut store» today because «my hair so crazy,» so after our first day of school I brought him along with his 2yo little brother. 4yo’s haircut was fine, he was happy, and then 2yo, who has never had a haircut because he has these awesome ringlet curls, climbed on up into the fire truck. Hilda, our stylist today, took it in stride and was going to just humor him a little, but then I decided what the heck and we went for an actual trim. She was super with him and he had a great time. Both Hilda and Irene have given my boys several cuts (along with a third stylist whose name I don’t know, but she is also pleasant and gets the job done) and we keep coming back because they are kind to the boys and the cuts are what they need to be. Obviously we wouldn’t get a haircut the week before something special, just like I don’t get my own hair cut the week of something special, because cuts often need a chance to settle down a little. And you might want to strategize a little in terms of timing and maybe even making a call for an appointment (though that’s no guarantee). If we want something Austin-​hip and Gap-​campaign-​worthy, we might try somewhere else. But for the regular trims that are all we need and a team that can keep kids happy, this is where we’ll continue to go. Thank you, ladies!

YIKES!!! Negative stars if I could give it that. Been coming here for years because it’s close. But never ever again. Never get even close to same haircut twice despite having the same lady and same requests repeated many times. Son’s hair is EXTREMELY short despite spending time (like always) to explain how we like it long and shaggy. They pretty much do whatever they feel like doing over at this place. This time I had to run over and stop her from cutting even more. Looks like literally the opposite of what I asked for. Here’s a tip: might want to check in with a parent during the haircut to make sure it’s going as planned! My husband came home and burst out laughing when he saw the back of my poor kid’s head. He said, «WHO in the world has a hairline in the back that is halfway up their ears?!» UGH! I almost think the lady was messing with us!
Will take a very long time to grow this out. We were scheduled to get family pictures soon but this horrible butchered look has to grow out first now. So angry. Will never step foot in here again, no matter how convenient the location. I really hope the owner takes these bad reviews to heart. I’ve had many friends with similar experiences with this place (who tell people DO NOT go there) and wish I would have just gone elsewhere this time.

This place is understaffed!!! We came in with appointments, they ran 15min late even though there were 3 people just standing around. But those 3 people don’t cut hair? I don’t know but I’m very unimpressed

Thee. Worst. Haircut. EVER! I asked for sides trimmed and not too much off the top to just keep the front out of his eyes. (For my son). Not only did she hack the top but the front is completely uneven. My mistake for going to sit with my daughter while he got the hack job. It will take 6 months to grow back. Bummed for Easter pics:/

I’d give it no stars if I could. Two bickering stylists on a very busy Saturday who were juggling walk-​ins, appointments and the constant ringing of the telephone-​it was like watching a train wreck! Waited over an hour with no acknowledgement from any staff-​they were too busy arguing over who had to answer the phone! Never again! No customer service whatsoever and frankly for an $ 18 haircut for my kid I expect a bit more.

FILTHY! That describes this establishment in one word. Yea they have TVs and video games but seriously do the ever clean! There is YEARS of hair caked into the cracks. Seriously there’s got to e loads of down time CLEAN up!

Getting someone on the phone here can be pretty difficult but if you can get an appointment with Irene you’re golden. Her calming grandma demeanor along with the occasional song (in Spanish) definitely put my 3.5 year old at ease … Which is pretty HUGE for a kid who has always hated haircuts quite passionately from the beginning!

I have been bringing my son here for 7 years. We love it. There are always coupons and the cuts are wonderful. We always have strangers come up to us and ask us where we get his hair cut. Lovely stylists.
My son has sensory issues and they are very cognizant of this and make every effort to make him comfortable.

Do not get Cathy as your kids stylist. I have never seen such shaky hands, plus when I asked her to take a half of an inch to an inch off she took off two. The hair line isn’t even straight!!!