Cowart Door Systems

I’ve had my wood Cowart garage door for 5 years now. It’s probably the best single decision I’ve made in my $ 100K + of home improvements I’ve done on this home since 2011.
I have it lightly sanded and a new clear coat put on it every several years, along with my front door. An outstanding piece of craftsmanship backed up by great customer service. Worth every penny.

Good business. No-​nonsense folks who seem to be highly knowledgeable in their specialty (i.e. garage door systems).
So, here’s what happened:
A couple weeks ago, my builder-​grade (read: junk) garage door system fell apart on me. While closing, several wheels fell off the rails, part of the tension wire unwound, and it was a complicated mess. In my (idiotic) attempts to rectify the situation, I ended up damaging the garage door and bending part of the garage door opener.
Of course, this happened on a Sunday night, leaving me with no feasible method for securing my garage. Thankfully, Cowart Door Systems offers after-​hours emergency garage door repair. (I didn’t even realize after hours garage door repair was «a thing» until this all happened.) Rob came out, patiently explained the situation and the mechanics behind it, and was able to re-​mount and lock my mess of a garage door.
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After that positive experience, I decided to contact Cowart Door Systems to have a brand new system installed — new door, new garage door opener, new rails. I don’t have any of patience for cheapo junk. The gentleman I spoke with explained a couple different options, in layman’s terms, and I opted for a heavier steel, insulated garage door, along with a new Liftmaster garage door opener.
The garage door installer came out, hauled the old, twisted mess away, and installed a brand new system. It’s nice, it’s quieter, and it has the «feel» of a more quality system than my original setup. We’ll see — but so far so good.
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Takeaway: everyone I worked with from Cowart Door Systems has been straightforward, to the point, and focused on doing a quality job. At no time did I feel like anyone was trying to «upsell» me or confuse me with industry lingo. Both guys who came out to my house knew what they were doing — they’re clearly well trained. Glad I chose these folks.

Remembering that my parents had always used Cowart for their garage needs… I called Cowart for mine…
Just as the review below… from Kamla receiving my request for a quote and acknowledging that I needed correspondence via email due to work hours and when I was able to receive a call real fast, Kamla was on the phone to me right away. Kyle and his coworker were able to get to me the same day and work was completed in no time at all. They were very friendly and professional. They can come hang with my garage door any time!!! Thank you guys!

This is review is more based from a vendor relationship with Cowart Doors. I have had a great experience working with them. All of the staff is friendly and open to answering questions. Always prompt on answering calls and e-​mails. I would highly recommend doing business with them to anyone I come across.

I purchased two large overhead doors with openers from Cowart a little over 3 years ago. Both doors had issues with the primer (applied by the actual door manufacturer and not Cowart) bubbling shortly after installation. Not sure if Cowart knew the door manufacturer had issues. I’ll give Cowart a pass on this one. However, one of the openers started having issues with the operating limits from almost the beginning. Cowart gave me the name of a local (Houston) repairman. (It should point out that these doors were probably only opened maybe once or twice a week. Neither were seeing a lot of usage.) Over the course of three years I had the same repairman out multiple times. He tried to fix the problem but was never able to solve it for more than a short period. I had another repairman out and he indicated that the door operators were undersized. A second repairman, who was working on my garage door (as opposed to the two «barn» doors) also told me that the operators were undersized. I contacted Cowart who did not believe me or what these two guys said, so they contacted the operator manufacturing representative and they gave Cowart the name of another repair company in Houston. Cowart passed this information on to me. I contacted them and they too said the door operators were not adequately sized for the doors. In the last case and one of the previous cases both repairman indicated they talked to the manufacturer and were told by the manufacturer that the operator was undersized. I passed this information on to Cowart. The next thing I know I get an e-​mail from Cowart. In the e-​mail they quote Liftmaster saying the operator should have no trouble with the doors (not sure who to believe the two repairman who said they talked to Liftmaster and per them Liftmaster said the operators were undersized for the application or Cowart who says they said they were adequate for the job.). He also quoted the original repairman. I cannot speak to what the original repairman toold Cowart, but the facts stated were not anything remotely as I remember. One thing that was said was the problem stemmed from the lags screws having «wallowed out» the studs. Cowart installed the doors and no one, with the possible exception of the repairman Cowart quoted, had any reason to touch the lag screws which begs the question as to who actually caused the screws to «wallow out» the studs. The last quotes in the e-​mail were «from» the repair company Cowart had me call at the suggestion of Liftmaster. In the quote he stated that he talked to the guy and that he did not remember me nor could not recall them ever doing any work for me. This surprised me since it had only been about a month or so since I had both telephone and e-​mail communications with them. So I contacted them. He knew who I was as soon as I identified myself and he indicated he had never had ANY communications with Cowart staff. Needless to say I am underwelmed by Cowart’s support and the quality (or lack thereof) of their work.

I would give this company a «zero» if I could. The owner is not professional and does not stand by his product. Cowart built and installed our garage door. The door did not work correctly from day 1. We had Cowart repair the door at our expense over and over. We also had Cowart service the garage door regularly per their recommendations, yet it still contained to have major repairs needed about every 5 – 6 months. This past time that it broke, we called Cowart… again… and the owner basically said tough luck, not my problem and that he was «done dealing with us». We have had 3 different reputable garage door companies perform inspections on our door, and all have come to the same conclusion. poor workmanship, as combining components that never should be together. wrong spring, too heavy of a door for the motor etc. etc… Needless to say, we are having this piece of junk ripped out and are looking forward to having Precision Garage Doors install our new functional garage door!

We had custom wood garage doors installed just before Christmas. All along the way – from measuring to final installation – we experienced nothing less than complete professionalism. We also had new garage door openers installed (quiet, belt drive types). The attention to detail during the construction of the doors and the staining of the final doors was impressive. My wife can be a very tough one to please with such projects and she was overjoyed at the final result. No additional adjustments (so far) have been required.
I highly recommend Cowart – especially if you are in the market for custom doors.

Were called twice for service. Both visits yielded the same attitude, quality and cost. Technicians continually told us that we needed a new door and full system, rather than repairing our old system. When directly instructed that we just wanted it fixed, they were condescending. $ 300 for a repair visit w/​o parts is extremely high. Repairs required revisits and lack of attention to detail along with the attitude led us to another vendor that does great work.

My experience from start to finish has been a good one with Cowart. They delivered the doors I wanted ahead of time. The main reason for my 5 star review is that we have had two «warranty calls» where they were responsive and fixed the issues within days of calling.
Keep in mind if you are buying door (s) for an older home, the initial install might not be the «last» install. My doors have defiantly needed some adjustments to fit exactly right.

I also gave this company a second chance (see above) and I am glad I did. Second technician was a pleasure to work with. Very helpful and courteous as well as competent in his job. After a false start Cowart made things right. And I am happy to recommend them.

The home we purchased in August, 2009 was outfitted with unique garage doors — probably commercial. They had no safety equipment (cameras or pressure sensors) and were very unsteady. I called several «garage door» companies; many admitted that they did not have any expertise with these doors, and those that did wanted to charge a service call fee just to take a look.
When I called Cowart, I spoke with Kamla who knew exactly what we had. She sent a crew out to give us a free estimate, walked us through the issues, and provided a written estimate. They then explained what would happen and when.
It may seem that Cowart is more expensive than other companies when you first compare prices. And, they may be a llittle higher, but my experience has been that they are more thorough up front. That means no surprises, and you don’t have to worry if they know what they’re doing. Yeah, a door from Costco may be $ 600 less, but when it’s all said and done you probably save a couple hundred bucks — and had to beg, borrow, and steal to get the third-​party installer to come back half a dozen times to get the job done right. Kamla and Cowart team get it right the first time.

I’m a true believer that if someone works hard to remedy a mistake that they should be given a second shot. I received an apology letter and a refund check for the service call from the owner of Cowart Doors. So there you have it, they are back in my good graces… even though I found out I could have gotten the same doors from Costco for $ 600 less, but that’s my bad. And my doors really do look fabulous!