Crowne Plaza Austin

Great place to stay on a budget. Friendly helpful staff, good food, and nice rooms for the price. Would stay here again. Oh and Penny is the best front desk person! Super sweet and goes out of her way to be helpful! Love Austin!

The service is excellent. We left a toothbrush charger in the hotel, they immediately mailed it to us.

Worst smell you would ever experience in a 3 star hotel. In fact, it is just a super 8 motel quality. The moment you entered the hotel, it has molded smell. What’s worse, when you entered your room, it smells like something is rotten. They even give you a perfume to spray. (Apparently, they know how bad the hotel smells.) Bathroom is very small. You could barely open the door completely because the door will hit the bathtub. Can’t believe this is the 3.0 star hotel quality. Highly DON’T recommend staying !!

We were extremely disappointed with our stay at this hotel. We booked two nights through Expedia and when we arrived they hotel clerk told us there was only room room available and we were lucky to get it which was extremely confusing since we had already paid and booked a room. The room we were «lucky» to have was a smoking room. The room was disgusting and the carpet was damp with the chemical they used to clean the carpet. The chemical smell was so bad it gave me a headache. We complained to the desk and they sent maintenance who couldn’t do anything for us. They informed us that there were no other rooms and the best we could do was wait until to morning to request a room change. We received a call at 3:00am to inform us of a cancellation and they let us switch rooms. Thankfully the new room was much cleaner.

Let’s be honest: you didn’t set out to stay at the Crowne Plaza Austin. The only reason you’re here is because all of the other hotels were sold out for whatever festival is currently going on. So you thought to yourself, all those Unilocal reviews can’t be right, this place can’t be that bad, could it? Oh, it’s worse than you think. From the dirty rooms, to the staff who gave up hope 15 years ago, to the restaurant that won’t bring you a menu no matter how many times you ask, you’d be better off shacking up at the homeless center downtown. Speaking of the restaurant, since I could never actually get a menu for breakfast I went with the buffet. Remember the cafeteria food in elementary school? Same thing. Not wanting to wait any longer after gagging down my breakfast I then asked for the check. $ 12.99, and my change would be… $ 7.01 right? Wrong! I received $ 7 even. Perhaps it was only just a penny, but it was the penny that broke this shinigami’s back which is why I am now writing this. What, you’re actually still thinking about staying at this laughable phone-​in of a hotel? Masochist.

I’ve been staying a lot lately for work and its a great hotel close to everything. The restaurant is good. The sports bar has good food and service. Very friendly staff all around. The gym has more than most hotels. It is a little dated but the rooms are clean and the beda are comfortable. Easy check in and out. No issues and you can’t beat the price for Austin.

Smells really bad of cleaning products trying to cover up a bad smell. House keeping wakes you up regardless of a do not disturb sign, by clanking and bumping into walls with vacuum cleaner in the room next to you. Didn’t get a good nights rest.

Great hotel, always available and ready to help staff. Not close to downtown in the heart of everything, at least 20 minutes away but 10 minutes away from the airport. Clean and cozy room, outdoor pool.

I spent two nights here, and found it perfectly adequate. The décor is dated, and the walls and furniture in my room showed lots of wear and tear, but it was clean and pretty darned comfortable. The customer service was top notch. Check-​in and out took moments, and the staff were very friendly. I had some trouble connecting to the WiFi (work laptop — not the hotel’s fault), and they patiently walked me through the appropriate steps to resolve.
Not my first choice, but this is a convenient location and well priced.

Wifi so slow you can’t use it to do anything in 2015, rooms and lobby not updated since the reagan administration. Every staff member I interacted with was courteous and professional, it’s a shame they are all caught in a time warp hotel where the rooms are from 1989 and the wifi is from 1999. To the woman who answered the phone and delivered the room service sandwiches i ordered: you are too good for this place. Won’t stay here again unless they make some upgrades. Unplug the 56k modem you use to feed the guest wifi and get a real connection, renovate the rooms, and give a raise to the nice, helpful folks working here whose patience and understanding made those downsides bearable, and you have a real hotel. As it is, I left to stay at a nearby hotel where everything is brand new for $ 5 more a night, sorry.

Bad location, noisy due to freeways right outside, out of date dirty rooms, bed wasn’t clean, found a long black hair in my bed (I don’t have black hair and I don’t have long hair). Upon further inspection of the room, the bathroom has cracks all in the tile, how jenky can this place be. Makes the bathroom look all gross and dirty. This hotel needs to get their act together.

We stayed here when a friend and I came down to Austin a day early for a girls weekend. I booked the hotel that day, and the price was the cheapest I found. From the reviews I read I was a bit skeptical, but we ended up being pleasantly surprised. The room was very large and updated so the bathroom was nice. Room was clean and the AC worked great. We left in the morning so we didn’t have the food, but it was busy when we passed by it. Location was right off the highway so it was a bit noisy, but the stay itself was great.

Out of date public areas, dingy, dirty hall carpets on fourth floor, but rooms were updated and clean. Comfortable beds, location? Not so much
Staff-​excellent (Christi at front desk), helpful, joyful personality, informative.

I would leave negative stars of I could. I had a team of about 20 people staying here and using their conference rooms and the entire experience was terrible. The rooms were so bad that half the team left and found better hotels nearby. We needed some equipment from the hotel and the prices were crazy. For example, they charged a hundred dollars to use a power strip. They poorly managed the rooms and forced us to move out in the middle of our event. I wouldn’t suggest this hotel to anyone.

took an impromptu trip to austin and pricelined this place for 60 bucks a night. not bad.
free wifi, free parking. don’t think complimentary breakfast was included.
rooms (2 full sized beds) and bathroom were clean. older looking hotel and about 5 minutes from UT without traffic.

Was in town for work and this place is not to far from the airport. Check-​in was efficient and I was greeted as a platinum member. Staff was friendly and helpful, room was clean and beds were comfy. Everything is in a short driving distance, shopping, restaurants, bars, and downtown. The bar was cool and they had decent food. Well managed hotel. Will definitely stay here again if I come back to Austin for work.

This hotel is a very good value for the price. The hotel itself does appear dated, but my room was comfortable and clean, and the folks working the hotel desk were very pleasant. It is true the bathrooms are small, but I was by myself, so it wasn’t a huge deal. If you were trying to share with someone, it might be an issue. Also, the bedding could stand to be upgraded. The pillows were perfect for me, but the bed linens are not particularly comfortable.
One thing to note is that this hotel sits right on the highway. Outside of a terrible Chinese Restaurant right next door, there are no restaurants that you can walk to. You are going to need to drive to eat, and the way the highways converge in this particular area can be confusing if you are not familiar with the area. Both nights I ventured out for dinner I made many wrong turns trying to get back to my hotel, even with my navigation system directing me. The hotel does have a restaurent, but it was always empty, so I never ventured in for food.

We stayed at the Crowne Plaza for it’s price. They have a complimentary shuttle to and from the airport (that was a plus). Call ahead and schedule this shuttle run.
The hotel is full service. Free Wi-​Fi. They have a gift shop, a restaurant, a bar. Our room was small but it had everything you would want except a fan in the bathroom. Bring matches!
I’ve called for things to be brought to the room and got a good response each time. The staff all around was good.
If there are any shuttle drivers available, they can take you anywhere within 5 miles of the hotel, complimentary. But, don’t always depend on that because it’s only available if they’re available.

Clean room, fresh odor.
Very comfortable beds.
Bar was spacious and still open when we arrived at 11:00 PM.
No problem with bathrooms.
Would be glad to stay there again.

For the price, this is an excellent hotel. The location is right off the freeway, so it’s not close to downtown, but the accommodations themselves are lovely and the service was great.
We checked in during the evening by a lovely young woman (Larissa?) who was ever so friendly and helpful. The room itself was immaculately clean and, though a smoking room, smelled beautiful. We got a first floor room with a patio (complete with small table and chairs) near the pool — it was beautiful. The beds were comfortable and had four awesome pillows on each one. There were also tons of outlets in the room for my friend and I to charge cell phones, laptops, etc. all at the same time.
Only slight downside: the bathroom is quite small. We didn’t eat in the restaurant, so I can’t comment on that. (We went to the nearby IHOP which was slightly ghettofied.) Free shuttle service to the airport was easy to book. Room service prices were as reasonable as one could expect.
Overall, I was quite impressed by both the room itself and the staff. Besides the front desk clerk, I also encountered a housekeeper who, when I discovered there was no ice machine on the first floor, took my little bucket and filled it in the restaurant for me. Big thumbs up.