Dela Tile and Stone

Where oh where are tradesmen who respond timely to customers and deliver what they promise?
The positive? Price. Out of three bids, they beat the others.
The negatives? After boasting that they can install countertops within 72 hours, it took weeks after I paid the upfront half. Then I was given a day that they’d install, but no time window. They ended up coming at 7:45pm. We had purchased vessel sinks, overflow drains, and faucets. I showed all pieces to the representative when he came to measure and the installers had all pieces on hand. Turns out they screwed up when they installed by cutting the sink holes too small for the drain assemblies. Now I have sinks glued to a counter that cannot be hooked up to the drain and we’ve been waiting a few weeks to hear whether Dela Tile will make it right. One rep told us that they usually have someone on hand during the install who has plumbing experience but he wasn’t available that day. Another told us to get a plumber to basically do a workaround to make it work. We just had a plumber here today who said that there is no workaround.
So ya… their initial price beat their competitors. But now they want to add on charges to make their mistake right, so I wish I had gone with someone else.

We highly recommend Dela Tile. They’ve done two kitchen counters and a bathroom tub deck and counter for us. They were great and the prices were reasonable.
They were really quick for the kitchens too, although since they’ve expanded they may not be able to do 2 day turn-​around any more.

I had a simple job that need to be done, it was cutting a bigger opening for a new cooktop. I called on a Friday to see if they could do it, the lady that answered said yes that they do this kind of work. By the way when she answered she did not give a name, so had no idea who I was speaking to. I asked how much said it would be and she said that it would be considered a service charge, $ 200. Ok not too bad. Then I proceeded to ask when they would be able to do the service and she replied «Maybe Monday or Tuesday», and that she would have to ask they guys and call back. I gave her my name and number. Ok, I called late morning early afternoon, so waited rest of day Friday for a call back, nothing ok, I was understanding it was a Friday, and later in the day no biggie, well come Monday morning waited for a call until around 10:00 then decided to call. Once again phone was answered to what I assume was the same lady, but do not know because again no name was given, I gave her my name and asked if she knew yet if they would be able to make it out today or tomorrow. I almost got the impression that she forgot about me by the way she responded to my name. She said that the guys were in the shop today and she would have call them and see. She put me on hold and called the guys. In a few minutes she returned back on the line telling me that they were busy in the shop all day and that they would not be able to make it until tomorrow. (which is Tuesday) I asked her if she knew about what time because I had to drop off my daughter at practice. She said what time would I be back and I told her 9:30 A.M. and she said ok that works??! Like what does that mean that they would be there around nine or after? No clue but said ok. It is now Tuesday around 12:00 and no call on a time, so decided to call back. This time I got another lady to which she gave no name. I told her who I was and what I was expecting to get done, and asked if she knew a time frame when they would be showing up? She said hold on and then when someone came back on the phone it was a different lady, sounded like the same one that I had spoken to the first couple of calls, but still do not know because no name again. She said that the guys had a job in Henley today and that they would not get to me until between 3 and 4. I then asked her for sure between 3 and 4 today because I have been waiting for them for the last day and half and nothing. She then asked if I was going to be home around that time. I told her yes if they are coming then I will be home! She then called me a couple minutes later saying that the guys are going to come my way first instead of heading to the install, and said that they would be at my house in about an hour and half. I said that would work perfect and that I would be home. 2:30 rolls around and no guys no call no nothing.
I called around and found another company to come and take care of situation and cheaper too. When I called the company the secretary answered with her name, I told her my situation and she said that the main scheduler was out until tomorrow and that she would call me back with time and day. I said fine, I asked her if it would be possible this week, she said more than likely. 30 minutes later she called back saying the crew was in my area and that they would be able to get to it in the next 40 minutes, and now they are doing my easy job.
I called Dela Tile back and said that I no longer need their services, I got someone else. Oh and by the way still no name when I called back. If you want someone who calls you back with an time or even an approximate time do not go with Dela Tile. I thought that the point of a secretary was to take names numbers doing the scheduling, but I guess in this situation I was wrong. They seemed to have no clue as how to schedule people or call back. Also it would have been nice for her to call me back on Saturday because according to their schedule they are open on Saturdays. If they did not want my business they could of have told me from the get go that they did not do that type of work instead of giving me the run around.
For good service go to a different company. The company that I went with was way better and cheaper and did good work. It is Renaissance Stone Works.

These guys pretty much single-​handedly delayed our kitchen remodel by three weeks or more and ended up costing us (and our contractor) extra money out of pocket.
The designer from Dela that worked with us was unresponsive to all of our requests and he quit in the middle of the job (he just walked out one day). Before he left he failed to order things that were needed for the kitchen on time. He failed to order the cabinets early enough, he completely forgot to order the backsplash tiles, and he also failed to get the accent for the backsplash. They were also short on materials for the counter top. Every single portion of our kitchen was delayed by one thing or another. It was pretty ridiculous.
The replacement designer didn’t do anything useful either. I got a few phone calls from her where she tried to charge us for stuff that was part of our original estimate (because original designer also hated documentation). We ended up having to fork over some more cash for random stuff that «wasn’t part of the standard install» like Handles for the cabinets for example.
Needless to say these guys were pretty terrible all across the board. We will need to remodel the Bathroom at some point, and there’s no way in hell I am calling these guys. I’d go elsewhere if I were you.

The guys at Dela-​tile are awesome. Ricardo and Driven are a family owned business with high class products and services without the fancy showroom prices. They helped me design the look I wanted for my new granite counters, tile backsplash and floor. I had an issue during the job and they jumped on it with the utmost professionalism. I would recommend them to anyone — large or small job.