Diamonds Direct Austin

After I wrote my original review, I went to the store to pick up my fiancé’s wedding band which should have had the engraving this time. Once again! the ring did not have the engraving! I could not believe that they made the same mistake twice. This time the VP came out to resolve the issue. I explained my frustration and she reassured that this will be taken care of. Again, I never received a call when the ring arrived but when I did go see it for the 3^rd time, luckily the engraving was there and I was happy with the way it turned out. I cannot give any more stars than 2 because Diamonds Direct made the same mistake 2 times which is unacceptable.

I have known for quite some time that i would be purchasing my wife a new diamond wedding ring for our 15 yr anniversary. After dealing with a few other jewelers, I went to Diamonds Direct in Austin. I’m an out of towner and traveled to Austin a few times a year. I met Jennifer Anderson and was pleasantly surprised with her service. She listened and was very patient with me. Each time I came back to town, she had a selection of diamonds for me to view… it took awhile for me to see exactly what I wanted but ultimately due to her patience and understanding, I got exactly what I was looking for at a very reasonable price. I was a surprise to my wife and now that she has the ring on her finger she is thrilled with the outcome! Thank you Jennifer for all your help!

I went to 7 different jewelry stores before going here. I wish I’d started my search here. I received excellent service, and great advise on an engagement ring from Richard Posey. Not only did he help me design a custom one-​of ring he was also able to provide a turn-​around-​time of just over two weeks. He gave really great advise on what aspects are «fads» and what would be classy, elegant, and timeless. I would seriously give them 6 stars if I had the option.

Worst jewelry place I have ever been in. Asked for service on two different occasions and never received service and they were not even busy. Not recommend!

From the moment we walked in, we were treated like royalty at Diamonds Direct by Richard Posey. We decided to get married after being together for 5 years in July and we were married in August. Timing was an issue and Richard assured us that everything would work out just fine.
We have an infinity tattoo on our wrists (my left, his right) and we were looking for a ring that incorporated the infinity symbol. Richard got to work right away picking out all the rings that came to his mind that met this criteria.
After deliberating for a couple of hours, we finally decided on the perfect setting. Richard didn’t get frustrated with me being the typical girl going back and forth until I could finally make a decision. He was very patient and understanding.
If you are looking for someone to listen to your wants/​needs and not pressure you in any way, please go to Diamonds Direct in The Domain and ask for Richard Posey. You will be very happy that you did.

Poor customer service, specializing in ‘changing the customer’s mind’, and quite possibly perpetuating racial stereotyping and prejudices. The person who I presume was the manager, interrupted my conversation with a younger sales agent, and simply stated «we will not touch your ring.» She gave me the reason that they do not work with rings that have certain diamonds during which they have to use heat versus welding… WHAAATT! I was stunned into silence. Then she kept asking «where did you get the ring?», although I explained to her numerous times that it is my wedding ring. Decide for yourself; but for me, I will only frequent businesses that value me, my possessions, and my money… this place does not… at least for CERTAIN people.

I had the great pleasure of working with Michael from Diamonds Direct two different times this year. First, in the spring, I worked with Michael over a period of a few weeks to pick out an engagement ring that was designed and handcrafted by Jack Kelege. It is a stunner!
Michael used his expertise, knowledge of the various designers, and questioning of me regarding my fiancé, to help me design the most beautiful ring I have ever seen. And, that is no exaggeration.
He also kept me in the loop over the period of weeks that the ring was being made, as I wanted to take it with us on a cruise, where I would propose. So, the timeline was a little bit tight, but Michael kept me at ease and in the loop the entire time.
I considered him not so much a salesman as an advisor and someone I could trust.
The second time I worked with Michael was just a few weeks ago, as the wedding date approached, and both my fiancé and I needed to pick out actual wedding rings. Of course, we probably waited just a little bit too long, and so we approached Michael 5 to 6 weeks before the date, worked with him very closely on picking out rings that matched each of our personalities, and then relied on him to make sure the rings were made and delivered to us by the wedding date.
Regarding how dedicated Michael is, and how I could rely on him, the rings were delivered two days before the wedding date, and I was crushed by 1 million things to do for the wedding. So what did Michael do? He arranged to meet me close to our house, as we are more than an hour away from Diamonds Direct. He drove out to the meeting place and delivered me the two beautiful rings.
I highly, highly, highly recommend working with Mike and with DD.

5 Stars for Marc. my wife and i went in to upgrade my wife’s ring for our anniversary. We where in a few times, but continually found the experience mark provided amazing. He made it possible to upgrade to an even bigger diamond than expected. We will always go back to Marc for our future purchases. My wife couldn’t be happier.
— Nathan

We had a great experience finding and purchasing my engagement ring at Diamonds Direct from Richard Posey. He’s very personable and very knowledgeable. Richard helped us find the perfect setting, diamond and band all within his budget. When we went back to get it sized, again, he was so nice, attentive, and easy to work with.
We went back today to buy our wedding bands, and Richard helped us once again, spending almost an hour with us as we went back and forth between styles, designers, and finally pared our choices down to ones we loved.
I would highly recommend you go see Richard at Diamonds Direct for any of your ring or jewelry needs. You’ll be happy you did.

Richard really knows his stuff. The engagement ring he helped me pick out for my lady was perfect. Hope she says yes! The diamond was perfectly matched to the color of the ring and he saved me lots of money!!! As a business owner I understand what customer service is and they have it at diamonds direct.

Everytime i past y o ur place of business i am reminded of the sh*tty serive my wife and I received.

From the moment you walk in you know this place just *shines brilliantly*! My boyfriend and I went in late on a weekday afternoon to begin to look at settings for a birthday gift.
Low and behold– there were just cases and cases full of rings to choose from! I had an idea of what I liked (I’m kind of a traditionalist with a little *flair*) but felt utterly clueless until our wonderful showroom manager Richard came along.
Viola! With his patience, expertise and knowledge he helped us narrow some choices down from 100’s to a few contenders to look at more closely. Never once did me or my boyfriend feel pressured to make a quick decision or go for the «most expensive» or «trendiest» setting. Richard takes the time to actually listen to your likes and dislikes and give helpful tips and pointers!
I ended up with an exquisite ring made all that more special with the patience, guidance and knowledge of Richard!

This is a review from my fiancé…
Imagine yourself in the prestigious yet scary world of engagement ring shopping. Now imagine that the kindest most enthusiastic man approaches you regardless of how you are dressed not what you look like. He makes you feel like you deserve to be there and multiplies the excitement regarding your pending engagement tenfold. Then he walks you through your desires, strangely without calling hardly any attention to cost or money, making you feel even more at ease.
This is reality at Diamonds Direct Austin at The Domain, and that wonderful guide is Richard Posey. From the moment we stepped in he made us feel like royalty. Within minutes I knew what my fiancé-​to-​be wanted and I was never made to feel uncomfortable nor pressured.
If you want to make a delightful time out of what is historically a difficult time for everyone except the über wealthy, then go see Richard at Diamonds Direct and make your dreams come true!

I don’t understand why anyone would buy a diamond or a ring from this place. When I went to look at diamonds here, the service was terrible. It was as if I was putting them out by being there… and I went midday, midweek on a rainy day when no one else was around.
The selection is another thing. If your looking for a round brilliant in a halo setting, then this is the place. Knock yourself out. But if you are looking for anything that will be timeless and not trendy, you’re going to need to go to Franzetti’s or Calvin’s. I was looking for an oval, emerald, or asscher diamond that was 1 – 1.5 carats… They had nothing like that. I wanted a ring that would accommodate an «east-​west» setting, where the stone run the width of the finger, not the length. No such luck.
What they did have were round cuts of medium quality, clarity and color that were overpriced because they want to bargain with you. No thanks. Without any disrespect to Russians, these are Russian-​mined stones, and I wouldn’t want to wear something that may or may not be politically questionable, considering the country’s leader has questionable political motivations, to see the least. But that’s just me.

Great service and from all the staff and Shawna was great helping us pick our wedding bands, she really listened to our preferences and showed us beautiful rings to work with our budget, she wasn’t a pushy salesman as I feel most people are. Great experience all around.

We worked with Suzanne who I highly recommend. She was polite, not pushy, and seemed genuinely interested in finding us the perfect ring. She educated us on the differences in diamond grades to make sure we didn’t buy more than we needed. If I buy more diamonds I will go back to Suzanne at Diamonds Direct.

I love this place. My husband and I are always treated with respect every time we go in here. They’re never pushy with sales either. They have an amazing selection of jewelry (basically, they have a little somethin’ for everyone). If you’re in the market for an engagement/​wedding ring, (or some sparkly’s of some sort) I definitely recommend checking this place out!

I have an unusual shaped engagement ring and finding just the right band had been a challenge. We were greeted at Diamonds Direct with smiles and offered a beverage while we looked around. A glass of wine for me and a beer for my fiancé. Nice touch. We looked around and wound up finding a diamond band that snuggles up to my engagement ring perfectly.
My fiancé has a commitment ring that he was going to use as his wedding band. However, Richard Posey patiently assisted us (I think we were still there a little after closing) in finding a beautiful comfort fit (rounded edges) white gold band that very nicely compliments the commitment ring so he now wears both. It makes a nice fashion statement.
Diamonds Direct prices were much better than all the local places I checked. I considered shopping on the Internet because I might pay a little less — BUT, the service at Diamonds Direct is beyond compare. Before we even found my wedding band, I’d asked about rhodium plating my engagement ring because it was scratched up from years of wear. They did it with a smile, while I waited, and without charge. Just days before my wedding, they rhodium plated my old engagement ring one more time just to make sure I’d be happy with the look of my new set on my wedding day. I’ve had rings rhodium plated at jewelry stores before and there’s always been a charge.
When we came in to pick up our rings that we’d already paid for a couple of weeks prior, they happened to be having a 20% off sale. I mentioned it in passing to the manager, Richard Posey. I said something like, «Darn, wouldn’t you know it — I missed out on the sale.» He said, «Oh no, you’re here — we can make that adjustment!» He gave us back $ 400. He did it with joy and a genuine smile on his face. Awesome.
After we were married I decided to have my rings soldered together so the rings wouldn’t spin in opposite directions. Their master jeweler, Dominic Ly is amazing! He is a perfectionist who made sure the stones and interior of the ring matched up exactly, even to the point of making sure the engraved words inside faced the same direction. Again, there was no charge for this.
Every time we’ve been in Diamonds Direct we’ve left with a good, warm feeling. It’s not just the prices that are fantastic, it’s the people. All of the people we’ve spoken with there have been great. Richard Posey stands out to us as a fantastic manager and Dominic Ly is a wonderfully talented jeweler. I have recommended Diamonds Direct to my colleagues and friends and they have won my business for a long time to come.

I bought my fiancé’s engagement ring and our wedding bands at diamonds direct.
The service was great and the price I paid for the size and quality was a great deal. I also happened to be there in April when they had a bunch of vendors there to promote their brands.
They have a great selection and we were able to find a wedding band that matched the engagement ring and a band to my liking.

Pretty sure I was so caught up in the process that I forgot to check in! D:
My girlfriend and I were at the Domain anyways and thought we’d go look at rings for funsies… «funsies»
Anyways, after initially being extremely intimidated by the brilliance of the diamonds and the lighting that most definitely made the gems sparkle more, we were greeted by Susanne. She was brilliant in helping us window-​shop and browse around the store, knowing that we were really just looking. She helped my girlfriend find her size (helpful for me someday) and even helped us look at diamonds.
Her knowledge of shapes of stones, settings, and quality of diamonds really showed. As I started asking questions because I didn’t know better, she comforted me by letting me know she had a process she was working through to help Meagan find out what she likes. *PHEW!* I let the master go to work.
After 45 minutes of browsing, we THINK we know what Meagan likes. Susanne was super helpful, extremely courteous, and very comforting. She made an initially uncomfortable experience so relaxing and enjoyable.
I might be back here… some day.