Direct Propane Services

I was a direct propane customer for five years. Last year my business hit a rough patch and I was late paying my bill… stayed in contact and paid it a couple of months later, before my tank needed refilling. They removed me from the monthly check up program and the manager was rude and difficult each time I called for a refill. The day before thanksgiving I returned home after being gone for a week to find my tank empty with temperatures in the high 20’s and low 30’s. I called at 4:30 pm and the office closes at 6:00. They told me their drivers were not in my area and needed to get hone for thanksgiving. I said i understand but was out of town and that they had come out many times after hours for a fee. I spoke with the manager, explaining I was a long term customer, I had dogs and children and could they please come help She reminded me I had paid my bill late (a year ago) and that I should have called when my tank was low not empty. I spent the holiday weekend with no hot water and no heat. Worst customer service EVER.

Positives: decently convenient location, very friendly staff, quick
Minus: not open on weekends if your tank runs out
I only use my tank for deep fried turkey so the minus is not an issue to me.
my 2 pennies