Discount Tire Store – Austin, TX

I was extremely pleased with the service. Cody helped me right away, their tech helped me with my problem. Even when everyone of my sensors were reading good, they took my word for what was wrong and replaced the tpms. I DONT know many shops that are that customer friendly. Keep up the great work yall keep on and keep on providing

Went in today with an appointment to get my tires rotated and balanced. I was in and out in ½ hour. I was greeted by a knowledgeable fellow who check out my tires carefully, wrote up a service slip and showed me the coffee.
Customer service does not get better than this! Thanks!

It’s not even a year since I bought 2 rear tires from this shop and one of the tires got deflated and brought it to shop trusting the «3 year warranty» written on the back of my receipt. And the customer rep tells me that he can check it for me for free and if the tire is not fixable, the certificate is not valid and I have to buy another one from them and if I don’t buy it he can’t put the tire back and don’t let me drive. What kinda of customer service is that? Really had the worst and rudest customer service.

I couldn’t be happier with the service I received here. Very friendly employees who educated me about my current tires and helped me find replacements that worked for my budget and will keep me and my kiddo safe on the road. The service was extremely fast as well. I’ll definitely keep returning here. Special shout out to Aaron who made sure my precious trunk cargo was cared for.

I’m writing this review in appreciation of the exceptional customer service that I recieved from all staff. Hiram and others who helped me went above and beyond to ensure that I recieved outstanding quality service. I would highly recommend them to anyone. I wish I could bring my car to them for other automotive services. You will not be disappointed with their service.

Discount Tire has earned my loyalty on numerous occasions. Most recently for pulling a nail out of and patching a tire for me for the price of on the house. And in under a half hour. Much appreciated!

Wow. I actually signed up for Unilocal just to write a review about this place. I actually LOVE this place. Aaron helped me out a few weeks ago and was incredible! Julian today was super! Courteous, professional, definitely know what they’re doing! I will always recommend this location to everyone. And hey if you’re annoyed with the wait well just make a flippin appointment online geez. Or just wait for the best!

Either incompetent or fraudulent experience (or some mixture of the two).
Got two new tires which they put on. Left and the pressure was low (poor installation). Filled the tire but had a slow leak. After coming back from a vacation, I ended up with a burst tire.
When I tried to get the one month old tire replaced I was told I have to buy a new one as they had put the new tires on the rear… on a front wheel drive car. The one that burst had to be an old tire.
So, either installation was piss poor, causing a tire failure, or the sales guy was lying to sell me four new warranties and lying about the installation.

I am writing this review as a note of appreciation for the outstanding customer service your store at 2623 W Braker Ln, Austin, TX provided me today.
About a year ago I was needing to buy some tires for my car, thankfully your store offer me an amazing price. I was a little concerned about buying tires from someone other than the dealership and the level of service I received today showed me that I made the right choice.
I notice a few weeks ago a slight vibration when I drive my car on the highway. I assumed there must be come sort of defect with the tires and I was dreading coming into the store because I just knew they were going to force me to buy a new sets of tires (rather I needed one or not).
Well I couldn’t be more wrong. When I arrived at the store a very friendly man came out and accessed me tires and checked the tread depth. After that he took me into the store and said that I was not needing new tires but he would pull the car into a bay and check the tires and he could call me to let me know what he finds. I left your store and went back to work (thank you Über). About 45 minutes later he called and said my car was ready and I went to the store to pick it up. He was very friendly and said «all you needed was a rebalancing of the tire and a rotation». I said, OK what do I owe you, when he said nothing, I was shocked. It is so rare to find a company that stands behind their work.
I really commend the prompt, efficient, and friendly service your store provided. There was no high pressure sales techniques used and they made my service experience very pleasant. Great service makes your customers feel that you care about developing a long-​term relationship that means more than just making a sale.
I would love to recommend your company to anyone who needs tires in the future. Keep up the good work.
Sincerely, a VERY satisfied customer,
Michael Clayton

I bought a set of Michelin tires yesterday & had them installed today. Overall, wasn’t really feeling it with discount tires this time. So, I had a tire going flat and stopped in to have it repaired. The tires on my car were only a few months old so I didn’t think it would be a problem, BUT I do drive a lot of miles. Long story short, he says that there isn’t enough tread for them to even repair my tire. He says they can’t even take it in the bay without replacing all four tires. So I tell him I’ll figure it out and was intending to go to an east side tire shop and just get it repaired but my coworker gave me shit about being cheap & too busy, so I went back in to discuss options. I talk with another guy and go through my options and decide to order all four tires. I tell him that I’ll need to have them installed as quickly as possible & then I ask «what time should I be here?» He says we’ll call when they arrive and set an appointment. So next day they call and I ask to set appointment and he tells me they don’t have any appointments for the remainder of the day. Crap, we could’ve set an appointment yesterday when I told you I was short on time. Then I arrive and the guy that sold me the tires the day before didn’t even acknowledge me. Not sure what I was expecting, but for him to look at me several times and just not say anything… that’s strange to me. Overall lackluster experience, pretty sure I won’t be back to this location the next time I need tires. I will say, I’ve had better experiences at the Bee Cave location.

these people MAKE IT HAPPEN! a finely oiled machine, to say the least. I’m stunned and amazed. mostly, I’m grateful. how often do you go to pay for services rendered and the bill is LESS THAN the quoted price? uhhh never?

Can’t stress enough the level of professionalism and class this crew has, very reminiscent of the Discount Tire brand. Tires are too important to compromise on having a less than competent team handle.. Was thinking of doing sams or costco but at the end of the day what matters is having a passionate competent staff focused on your safety and satisfaction.
So glad I stopped here, great deal, service and experience.
Wouldn’t go anywhere else, for life.

I brought my car in yday to have a tire patched from a nail puncture. I called two hours later and they told me to come pick up my car. I drove my car home and shortly after, my tire was completely flat. They had not removed the nail nor had they patched my tire. But allowed me to drive home on a busy highway with a damaged tire that they did not repair.

Sitting in the waiting room right now and very impressed with the customer service. It’s why I’m a repeat customer.

Special thanks to the technicians and management who fixed my flat after hours on 10÷29÷15. It was near 7p (they close at 6p) and my tire was low. I happened to be driving by Discount Tire and saw the garage doors open and lights on. Panicking, I pulled up and asked if they could look at my tire. A technician quickly assessed my tire and invited me into the waiting area. The assistant manager was polite and understanding. He offered me water and ensured me that my car would be taken care of. He thanked me for my business and put me at ease. My flat was fixed in 20 minutes. They did not have to service my car after hours but it is clear that customer service is a priority for Discount Tire. A competitor who closed at 7p refused to help me when I attempted to go to their location and called 15 minutes in advance of closing. Thank you Discount Tire.

Need tires? Well, the name says it all. Never go to a dealer.
The service here is top notch, fast and professional. However, at the end of the day, they are still salesmen trying to sell you tires. Do your homework before coming and take their fancy «chart» with a grain of salt. At the very least, google around for 10 min on your phone before making a large purchase on the spot.
My wife’s 2012 Sonata had a flat. The guy who was helping me measured the tires to be ⁵⁄₃₂ (damaged one), 5/​32, 6/​32, and 7/​32, which seemed a little low given that it had logged less than 30,000 miles of mostly local driving. Maybe a biased gauge? He went straight to the pricing of new tires, citing the cosmetic damages incurred during the towing process. The AAA guy who towed the car over was convinced that it was an easy fix, which I agree. But this guy insisted that it was beyond repair, w/​o even pumping up the tire to check for the actual leak point. Furthermore, he recommended that all 4 tires to be changed, even though one of them was still at ⁷⁄₃₂. I personally would not change tires until at least ⁵⁄₃₂. I acted dumb the whole time and went along just to see what he would recommend.
In the end, I opted to replace all 4 tires with Michelin ones. I know I’m losing value here since 2 of my tires could still go for a year or so but since this was my wife’s car, I erred on the side of caution (and convenience). The manufacturer tires aren’t that good to begin with and Michelin also had a $ 70 rebate when buying 4 tires so it wasn’t too bad. However, I am disappointed that the guy didn’t even mention the option of replacing only 2 tires to save me some money, taking full advantage of an «unprepared» customer.
To summarize, while I enjoyed my overall experience for a rather urgent situation, I wish they could have been more honest with their opinions. Though if you have tires issues, I would still recommend checking this place out at the very least for their convenience factor.

My Granddaughter called me because she was told by two different places she needed to buy a tire one place was going to order her one the other place was ready, But not these guys they went through the whole process of checking and guess what she never ever needed a tire the so called nail was a small tiny nail stuck in between the thread it never pierced or got close to piercing the tire so as far as Firestone or Walmart goes they will never ever get my business again from now on Discount tires is thinly Honest ones I found, They could have said yes she needed a tire but they did not. They check and aired up and assured us there was nothing wrong with her tires.

Super fast service. Very friendly and honest as well. Aaron took care of me Andrade sure I got the best deal without being a pushy salesman. Definitely made the experience totally worth it. When you’re here for any tire repair or replacement ask for Aaron and you will be taken care of swiftly and carefully

The one in Braker, specifically, is phenomenal! They don’t just rush you through. They give great advice and stand by their work.

This place is so unbelievably awesome I can’t even handle it. I realized I had a flat tire on Wednesday night, right before going on vacation. I mistakenly believed that I did not have a spare, so I went to discount tire on yesterday (Monday) after work. I didn’t get off work ’til 6:30, but Christian said it would be no worries and that he would stay open so I could get the spare.
OK, so I bought the spare, took it home, and today I realized that I actually did have a spare, but it was hiding under all kinds of stuff. So I changed my tire, brought the spare back to return it. Christian had said that he would fix my tire for free — and I assumed that was a «with purchase» offer. Turns out, after I returned the tire, they still were willing to fix my tire for free!!!
Unfortunately, my tire was ruined and I did have to buy a new one. It was about $ 50 (almost half what I paid at Sears for each tire six months ago) and they sold me a warranty on not only the tire that I bought there, but the three other tires I had bought at Sears. They changed my tire for FREE and we were in and out in about 20 minutes!
I gotta say, the guys at Discount Tire were some of the most helpful, polite, and professional people I have ever done business with. It’s as though somebody thought, «What do I want in a tire company,» and then did that. Affordable, fast, friendly… OK I’m starting to sound like an ad. I am never ever ever going anywhere else for a tire. Ever.

I’ve been a Discount Tire customer for years and years and years, mainly because their warranty is amazing. As a matter of fact, the warranty for all four of my tires costs less than just buying a single tire (I wish I’d have listened to my friend when I bought my car about how expensive replacement tires would be).
Which brings me to my most recent visit. 3 years, 45 thousand miles, and countless curb scrapes necessitated new tires. After logging into the Discount Tire website and finding a deal AND a rebate on appropriate tires, I called to order them because they weren’t in stock. The process was seamless and my tires arrived a few days later. I called to schedule an appointment for installation and I sure am glad that I did!
Arrived for my appointment today and the place was PACKED. After a bit of a wait, I was called over by Brandon, who set the wheels (see what I did there?) in motion. I was put at the top of the list because I had an appointment. I was in and out in less than an hour, I overheard associates telling people that their waits would be just under 2 hours at this point.
Everyone that works there is very friendly and I noticed an incredible amount of patience, especially on the part of Brandon, whom I witnessed dealing with a difficult customer.
There’s not a whole lot of seating in the lobby, but the chairs were moderately comfy. Complimentary bottled water and coffee were available, as were magazines and newspapers.
One note, though, about this location… you can ONLY enter on Braker Lane, it’s kind of a pain in the ass if you’re driving West on Braker, there’s a partition right there, so you have to loop around on Burnet.
It’s amazing how much a difference new tires make, though!