Discount Tire Store – Austin, TX

These guys were so understanding given the circumstances. I went to them this morning thinking I just needed air in my tires, and they found a nail inside! Crazy! I didn’t think much of it and was late for a meeting, but granted after the meeting I had a flat tire. I went back to them this afternoon (with my spare), and even though they were very busy, they were also very kind about everything. I’m sure they know that we are already stressed about having to get repairs, so it helped a ton that they were so understanding and kind. Shout out to Juan for being so great!

These guys always provide stellar customer service every time I drop in. Their friendly staff is courteous and respectful. Best of all, they care about your concerns. They take the time to explain what tires are best for you and don’t try to up-​sell you on tires you don’t need. Kudos to their management team on selecting only the best team members!

The staff was super friendly and helpful. As we waited for them to patch up and rotate the tires (for free!), we watched every customer be promptly greeted and assisted. Great customer service!
I was shocked and impressed when I visited the ladies restroom to find a bottle of Suave hand lotion and a small tabletop storage filled with pads and tampons. Not something you expect to see in predominantly male environment. Thanks for looking out for us ladies!
I highly recommend this location!

Who the fuck rotates one tire?! I get my two back tires replace dry and rotated to the front and because the front right tire had a broken lug nut (which they broke last time by the way) they decided only rotating the left tires is a smart move! My car drags to the left NOW! THANK YOU THIS IS EXACTLY HOW I WANT TO DRIVE IN THE RAIN!

These guys are awesome! Absolutely loved their customer service. I went in with a flat tire because I got a nail on it and they fixed it super fast and had me back on the road. Thank you Nic for your help.

I have been a loyal discount tire costumer for 28 years. It’s sad that one employee, Trevor, and one event could cause me to reconsider my loyalty. Trevor was clearly more of a sales person, every client he assisted was immediately walked to the color coded tread sheet. The store manager tried his best when I was on my way out an hr and a half later.

Still my favorite Discount Tire location.5 years later. They don’t talk down or make you feel stupid. Very professional. The current manager Will is awesome!

Amazing customer service and highly impressed with their prompt service. The employees were very kind and considerate to everyone who walked in.
Thank you Nick!

My mom and I were out and about for her birthday when we ran over a nail on the way to our massage appointments. We were so bummed and worries that our afternoon was ruined. We stopped in and Chris helped us out immediately after we explained our situation. He stopped everything he was doing and fixed the tire himself. We were back to our day of fun within 20 minutes! He was so friendly and helpful. Thanks Chris! :)

This Discount Tire location is outstanding. Not only are all the customer service people and techs considerate and patient, they all go out of their way to make sure you understand the best options for your tires. Every time I have been in there for a tire concern or just a rotation, I have come away feeling like I was really valued and their goal was to make me a happy customer. Because of the positive experiences I have had, I will continue to return to that location without hesitation.

I went to discount tires on October 28^th for a flat. They put the new tire on the back and put a bad tire on the front. This caused me to get another flat in a little over a month. Total cost of all repairs was 532.87. I would never recommend anyone to go there.

I am a long time return customer. I agree with most of the positive reviews on this location and I keep returning even though I live in Lago Vista. However, the same cannot be said for the Yokohama Rubber Company, Limited. Buyer beware, they do not stand behind their products! I bought a set of Geolander tires for my Tundra. They have 7839 miles on them and they vibrate like they are out of balance. Discount Tire found them to be in balance but they discovered flat spots on the tires. Discount Tire called Yokohama. Yokohama offered a 65% allowance toward another set of tires. I called Yokohama myself and after some discussion they offered 85%. I told them to be fair they should be offering 95%. The representative kept handing me a canned speech about how their defective flat spots are unwarrantable. I don’t care one bit what their «policy» is, they sold me a very expensive set of bad tires and now I am stuck with riding around on what feels like 4 stop signs. Buy from Discount Tire, but don’t buy Yokohama!
Here is an update: This problem was solved (with no help from Yokohama) by Chris at Discount Tire. He arranged to put 4 new tires on my truck at no cost to me! These guys are the best.

I’ve certainly been impressed. I’ve used Discount Tire many times of the years, but Chris’ team at this location have gone above and beyond. I recently got 4 new tires at an amazing price. Only after just 6,000 miles I had to get a replacement since 1 of them was side-​wall damaged. They didn’t have my exact tire in stock but another store in town had one. They got it the following morning. I drove up the following afternoon and didn’t even stop. Chris saw me in the parking lot, waved me into an empty bay and they swapped everything right away. I was out of there in less than 10 minutes. This amount of customer service has earned them a loyal customer.

Fantasticly fast. Is that a word? I had stuff to do and was on a budget. The rain was coming my tires were bald. These boys hooked me up! Took my budget, look of my car, safety of my family and my appointments into consideration. I’m so impressed. Thanks boys.

Had a really great experience here today. I originally was going to go somewhere else, but the people that said they would call me back never did. Glad they didn’t because these guys were fast and the customer service was great.

It’s Thursday August 27^th when this all goes down. I’m on my way to Dallas for my sister’s memorial service and I catch a random flat.
Nail, gremlin, highway surfaces super heated by the Texas sun — I don’t know what caused it but who cares? I can’t make it 200+ plus miles up IH-​35 on a donut sized spare.
I went to two other Discount Tire locations trying to find the size tire my car needed before I was thankfully pointed to this one. I’m already running over an hour behind and I can’t, NOT make it to see my sister.
I explain this to Christopher L. who I believe was the M.O.D. He was sypathetic, empathetic, and he had me back on the road in under 20 minutes.
People are so drawn in to their own worlds these days, that it was extremely refreshing to run into someone who still knew how to offer great customer service.
I’m in customer service and I was impressed at the level of service I received.
We often hear about the bad eexperiences more than the good ones.
I just wanted to say thanks Chris. I’ll do my best to bump this up to corporate. I even saved my receipt if they need confirmation that I was treated extremely well by somebody who didn’t have to.
A lot goes a long way.
— Super grateful motorist

These guys are the best. In and out in a reasonable amount of time. I scheduled an appointment online and they moved me through a little quicker than I had anticipated.
Tony was friendly and eager to help. Awesome job!!!

I’ll say for the most part my experience with this store alright at best. Didn’t have to wait too long with an appointment made. Still waited over an hour. I had two vehicles, my mother needed her tires rotated And balanced as well. They did mine first and got to it quickly. I was actually surprised. Then it was done and parked. But then my mothers car got skipped 3 – 4 times. I said hold up wtf is going on. Asked one of the guys there why it was being skipped over and he went and talked to his shop manager or who ever. I over heard The manager getting hissy fitty and said «well there’s other appointments too». Yeah ya think? Turns out some genius put her car on the wait list and then some other worker who wasn’t paying attention grabbed my truck before he was suppose to. Anyways they took her car and it got done in about 15. I noticed, as we all do when we get home, they were not careful with my after market wheels. The x series rims for trucks. You need an extension to get to the lugs which I provided. And to take the small plastic hub cap off you need an Allen wrench. The hub cap sticks out from the rest of the wheel. Anyways I noticed that every single Hub cap was damaged. There’s cracks in it, the «chrome» paint is freaking chipped at every single location of a lug and surrounding area. Pics to come. Really, how hard is it to secure the tire first then put the hub cap back on. Even some the metal parts are rounded off around the lugs. I know it happened here because I check my stuff like people check their clock at the end of a work day. Laziness is a virtue with some people. This is why I can’t have nice things. 1 star for damaging $ 400 rims, no attention to detail. Get your shit together and treat people’s property as your own. Yeah it’s just plastic and I can replace it. But I bet that shit will be $ 100 to get all four replaced if they have replacement parts.

Who listens to you when you’re having a bad day? Well, Tony from here sure does.
I bought a car that I think may be a lemon. Regardless, it was a new car. Rather than paying the dealership’s tire warranty, I knew to go to Discount Tire. Anyone who gets a new car should get the tire certifications — ran me around $ 84 compared to the $ 400 rate the dealership quoted me. I added for ~$ 8 more per tire the lifetime rotation and balancing.
I also have sold my last car, and I was able to transfer my old car’s tire cert’s as a bargaining point too.
Once again, when Tony asked how I was doing, I told him the bad news and he was actually empathetic and wished me well that things would work out.
There is a reason I have come back to these guys with every new tire and car since 2000

staff very friendly, main thing is time, we don’t have to wait hour and hour, they have free air fill up, in front of the store, Definitely i will go again and recommended friends.

Super friendly staff, very efficient replaced my tires fast. Definitely recommend the warranty, its worth it.

Very professional service here– there was a snafu at one point that they handled excellently, really put the customer first. I appreciate their swift service and politeness.

Best store ever they were very kind and helped me more then I could imagine thank you discount tire you have a customer for life.

Just left after getting a free repair on my punctured tire. I have had great service each time I have gone in. I like that I have a place I can go to periodically to check my tire pressure. They were all very friendly and efficient in their work. I have done business with discount tire and not just this location for about 3 years now and I’ve never had a bad experience. I would definitely recommend them to anyone e who needs to get back on the road again.

For what they did for me over the weekend, they are as good as it gets.
Since we are experiencing cold temperatures, my low tire pressure warning light came on.
I checked all 4 tires and determined that each tire had about 5 lbs. lower pressure than usual because of the climate.
I drove over to them this past Saturday.
There was a line on the far right side with a compressor and an obvious red sign so they could literally adjust people’s air for free on that end of the building.
These men were BUSY.
There was a lady that cut in front of me with her large Red Van in the line, but at the end of the day, we were all taken care of so oh well. (Just please pay attention that there is an actual line to follow if they are busy).
The staff was kind, fast, and eager to get the line taken care of when I was there at about 11 a.m.
I really appreciate that and them so very much.

Well after complaining to corporate, they have me bring the car for them to fix the damages they created. I went to a different location, the one on Ben White BLVD.
Took them 3 days to put three studs and then the lugs did not match the ones they took off.
I did get the car back finally

I’ve used Discount Tire in Austin and Dallas in multiple locations. I always have a great experience.
For the past week my tire light has been on. I filled all the tires to no avail. I went in today, and it turns out the back right tire was still underfilled, but they didn’t find any kind of puncture. I had bought my tires from them and have a warranty, so the check was free.

Fast, friendly, and free (well, my tire patch was). What more can you ask for?
Oh, they’re also right next door to one of my favorite restaurants. Perfect for a quick lunchtime drop-​off.
A++, would go to again.

I just moved to Austin from Houston about 6 months ago. Before I made my trip I had purchased 4 new tires from Discount Tire Direct online. But since I was very tight on cash I didn’t buy certifications for them.
Fast forward to last week, and I noticed my front passenger side tire was getting very low. And wouldn’t you know it… there’s a screw stuck in my tire. Since the screw was so close to the shoulder of the tire, Discount was the LAST place I’d think of taking it since they are usually very strict on doing their repairs and twisting your arm to buy a new tire instead.
After several weeks of using a bicycle air pump to manually inflate the tire every other day I just about went crazy.
Well, I couldn’t take it anymore and I drove in to see what I could do about the tire. Lo and behold, not only did I luck out on the tire being ok to fix, but they were super courteous to me about the whole ordeal. «Eventhough you didn’t buy a road hazard warranty, the tire is still covered under it’s own warranty and if you bought it from us then we’ll take care of you.» No talk about replacing the tire with a new one at all… just good old fashioned service and it didn’t cost me one cent. And here I was expecting to endure a sales pitch and guilt trip. Nope! Totally surprised.
So, since they took care of me with no questions asked I will definitely be back here the next time I need tires.
Thank you!
Jesse C.